#350 #10 #46

What is epIQ?

Ciel

4929 Skyway Drive, Jacksonville, FL 32246
(1999 Reviews & Surveys)
$1,415 - $3,265/mo

Move-In Specials

$500 - $1000 OFF YOUR FIRST FULL MONTH'S RENT& WAIVE APP. /ADMIN. FEES ON SELECT APARTMENT HOMES.... MOVE IN BY 6/30... CALL TODAY FOR DETAILS!!

Floor Plans & Pricing

1 Bedroom

Aqua

1 Bed, 1 Bath | 735 sq. ft.

$1,425 - $1,790

6 Available Units

See Floor Plan Details

Aero

1 Bed, 1 Bath | 663 sq. ft.

$1,415 - $1,655

3 Available Units

See Floor Plan Details

Artic

1 Bed, 1 Bath | 853 sq. ft.

$1,540 - $1,790

3 Available Units

See Floor Plan Details

Azure

1 Bed, 1 Bath | 949 sq. ft.

$1,590 - $1,770

1 Available Unit

See Floor Plan Details

2 Bedrooms

Celeste

2 Beds, 2 Baths | 1,121 sq. ft.

$1,780 - $2,550

4 Available Units

See Floor Plan Details

Capri

2 Beds, 2 Baths | 1,105 sq. ft.

$1,685 - $2,405

2 Available Units

See Floor Plan Details

Cobalt

2 Beds, 2 Baths | 1,059 sq. ft.

$1,730 - $2,500

2 Available Units

See Floor Plan Details

Cyan

2 Beds, 2 Baths | 1,241 sq. ft.

$1,960 - $2,650

1 Available Unit

See Floor Plan Details

3 Bedrooms

Sky

3 Beds, 2 Baths | 1,442 sq. ft.

$2,440 - $3,265

1 Available Unit

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

A+
A+

Renter Ratings

A

Review Ratings

Noise

4.2

Grounds

4.6

Safety

4.3

Office Staff

4.5

Maintenance

4.5

Neighborhood

4.5

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

A+

Number of reviews in the past 365 days

77

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

A+

Average time to respond to reviews

0.48 days

View Community Timeline
View Community Timeline

Ciel Reviews

(323)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

Resident 1252103

Verified ProspectVisited 2024

5/19/2024

One of the best apartments I've had the opportunity to tour. Samantha's positive interactions with residents was something I had to seen at a complex. The cleanliness and layout of the complex was also very nice.

    Manager

    5/20/2024

    Ciel
    Thank you so much for the kind words. Samantha is an amazing asset to Ciel. Thanks, Christopher, Community Manager
    Review Author Icon

    Mhobeika

    prospectiveVisited 2024

    5/18/2024

    Excellent experience!

    Beautiful community, and Samantha was amazing taking us on tour, giving relevant information, and overall making us feel like home. Definitely check this place out if you are looking to move to this area! We looked at a lot of different properties and this was… See More>
      Manager

      5/18/2024

      Ciel
      Thank you so much for the kind words. The team at Ciel strives for excellence and knowing Samantha made the mark means alot. Christopher Wilkerson / Community Manager

      Updated Review

      Review Author Icon

      Resident 1098182

      Verified Resident 2023 - 2024

      5/14/2024

      Excellent Complex to live in, its social areas are spectacular, the cleanliness throughout the complex is spectacular, recommended for families, the staff is highly qualified and very helpful, thanks.

        Manager

        5/15/2024

        Ciel
        Hello and thank you for taking the time to share your detailed feedback! We are thrilled to hear that you have nothing but amazing things to say about our team at Ciel Luxury Apartments and what we offer.
        Review Author Icon

        Resident 1249907

        Verified ProspectVisited 2024

        5/9/2024

        Samantha was personable and was so nice! she educated me about the apartment and the tour was perfect. she answered all my questions as well! Even after the in person tour she was more then willing to answer any questions i've had when i have… See More>
          Manager

          5/9/2024

          Ciel
          Thank you so much for your amazing review! Sam strives for excellence to show that "YOU MATTER"! Ciel Managment
          Review Author Icon

          Resident 1244966

          Verified Resident 2023 - 2024

          4/16/2024

          The Staff is amazing - very communicative and helpful. The amenities are beautiful and clean. The gym and pool are both well maintained. The apartments are gorgeous and the buildings are well thought out.

            Manager

            4/16/2024

            Ciel Luxury Apartments
            Thank you so much for the nice review. We are pleased that Ciel is living up to your standards. Ciel Team

            Updated Review

            Review Author Icon

            anonymous

            Resident 2019 - 2024

            4/11/2024

            Sad to say goodbye..

            I've called Ciel my home since it opened and I've valued everything about it: the buildings, the amenities, the location, and the prompt support from the Ciel team. While it's sad to say goodbye, I'm thankful for the wonderful experience I've had here. Christopher Wilkerson,… See More>
              Manager

              4/11/2024

              Ciel Luxury Apartments
              Thank you so much for the kind words. We are glad that you enjoyed your stay with us and the entire team will miss you. Ciel Team
              Review Author Icon

              Ashtlyn_C

              Resident 2019 - 2024

              4/3/2024

              5 Excellent years living at Ciel

              I have lived in Ciel for just shy of 5 years, we were some of the first people who moved in here! We are in building one and have overall had a really good experience with Ciel. Jacksonville as a whole has changed over the… See More>
                Manager

                4/9/2024

                Ciel Luxury Apartments
                Thank you so much for the kind words. The team at Ciel strive for excellence and knowing we hit the mark means alot. Ciel Team.

                Updated Review

                Review Author Icon

                Resident 745237

                Verified Resident 2019 - 2024

                3/29/2024

                Was a great community years ago. Now it's diferent history because was exclusive before and now any person with job can live here. Luxury maybe now they're painting le me see how long time keep the wall clean.

                  Manager

                  3/31/2024

                  Ciel Luxury Apartments
                  We are so sorry that you have had a less than enjoyable experience so far! Please feel free to contact the office at your earliest convivence to discuss your issues further.
                  Review Author Icon

                  Resident 1235924

                  Verified Resident 2023 - 2024

                  3/18/2024

                  Truly look and do research. Google reviews and other experiences do not lie. The apartment we stayed in has roach problem, noisir conditioning,. Also very thin walls that you can hear the neighbors upstairs and next to you.. definitely bad experience and lied about… See More>
                    Manager

                    3/18/2024

                    Ciel Luxury Apartments
                    I am very sorry to hear about your experience here at Ciel. The last thing we want is for any of our residents to have a bad experience. I would like to invite you into the office and discuss your issues. When is a good time for you? Ciel Management.

                    Updated Review

                    Review Author Icon

                    anonymous

                    Resident 2023 - 2024

                    3/13/2024

                    not luxury living

                    it's an average place to stay; it's being advertised as luxury living probably because the standard for living in jacksonville has been so low you can fool ppl quite easily; ppl are telling you the truth when they say the walls are thin; I can't… See More>
                      Manager

                      3/13/2024

                      Ciel Luxury Apartments
                      I am very sorry you feel this way about Ciel. The entire team strive for excellence and it seems we missed the mark. I would like to invite you into the office to discuss your concerns. Ciel Management Team
                      Review Author Icon

                      Resident 1229500

                      Verified Resident 2023 - 2024

                      2/25/2024

                      My experience has been great! The security is amazing, the neighbors are nice, and the community events are so fun and allow us to mingle with each other. I also really love the landscaping and how on top of things maintenance is!

                        Manager

                        2/25/2024

                        Ciel Luxury Apartments
                        Thank you SO much for your positive review!! We more than appreciate it. Please let us know if there is anything we can help you with in the future!
                        Review Author Icon

                        Resident 1228297

                        Verified ProspectVisited 2024

                        2/21/2024

                        Excellent community. Good treatment from office staff. Very good location. Pleasant common areas. The pool and gym are very nice. The apartments look cozy. Everything looks really good. The rental price is somewhat expensive but the luxury is worth it.

                          Manager

                          2/21/2024

                          Ciel Luxury Apartments
                          Thank you so much for the nice review. The team at Ciel strive for 5 stars and we would like to know what we can do better. Ciel Management
                          Review Author Icon

                          pardonnefilm2018@gmail.com

                          Resident 2019 - 2024

                          2/19/2024

                          Daisy the housekeeper is always very accommodating!

                          The housekeeping and maintenance staff at Ciel are amazing in particular Daisy I have been living at this property for over 4 years when the apartments first opened and she has been here admins providing A1 service since I started I attend the gym every… See More>
                            Manager

                            2/20/2024

                            Ciel Luxury Apartments
                            Thank you so much for the kind words. We appreciate our members feedback. Ciel Team.
                            Review Author Icon

                            Resident 1225865

                            Verified Resident 2023 - 2024

                            2/12/2024

                            I love the place feels like a resort type living! Great place to live! I would definitely live her longer. I'm so glad we chose ciel to live at ! Lots of great amenities and the gym is amazing! Love the hot tub and pool… See More>
                              Manager

                              2/13/2024

                              Ciel Luxury Apartments
                              Thank you for sharing this feedback, it truly means so much to us here. We are so happy that you are pleased. Let us know if you need anything.
                              Review Author Icon

                              anonymous

                              Resident 2024

                              2/7/2024

                              Ciel team is outstanding!

                              The team at Ciel were so friendly and easy to work with. They were efficient and helped me get my apartment quickly which I needed to aid my move to Jax. I have nothing but the highest regards for this team and I love my… See More>
                                Manager

                                2/7/2024

                                Ciel Luxury Apartments
                                Thank you so much for the kind words. WE are pleased that we were able to make your transition easy as possible. Thank You!! Ciel Team.
                                Review Author Icon

                                JGolladay

                                Resident 2023 - 2024

                                2/7/2024

                                Best Apartment Complex in Jax

                                Ciel is by far the best apartment complex in the Greater Jacksonville area. Location is perfect for me, as there is easy access to I95 and I295. There's plenty of shopping, hospitality, and things to do within minutes of Ciel. The staff is beyond professional… See More>
                                  Manager

                                  2/7/2024

                                  Ciel Luxury Apartments
                                  Than you so much for the kind words. The team at Ciel strives for excellence and knowing that we hit the mark means alot... Ciel team

                                  Updated Review

                                  Review Author Icon

                                  Resident 1174478

                                  Verified Resident 2024

                                  2/6/2024

                                  Everything perfect, they respond the work orders on time. All the staff is friendly and they also respond our requests. This community is beautiful and neighbors help to mantain the appearance and safety

                                    Manager

                                    2/6/2024

                                    Ciel Luxury Apartments
                                    Thank you so much for the kind words. The team at Ciel strive for 5 stars and I would like to know what we can get to meet your expectations. Please stop by the office and let me know what we can improve on. Christopher Wilkerson / Community Manager
                                    Review Author Icon

                                    anonymous

                                    Resident 2019 - 2024

                                    1/30/2024

                                    Don’t waste you time or money

                                    Don’t be fooled by the amenities. Yes they are nice but that’s about it. The walls are very thin so you can hear just about every conversation your neighbors are having. I lived in the apartments for three years. The first year was good but… See More>
                                      Manager

                                      1/30/2024

                                      Ciel Luxury Apartments
                                      Thank you so much for the review. We strive for 5 stars and knowing we missed the mark concerns us. I would like to invite you into the office to discuss your concerns. Thanks Management
                                      Review Author Icon

                                      Resident 1219112

                                      Verified Resident 2022 - 2024

                                      1/21/2024

                                      I do not recommend living at Ciel Apartments. Front desk and management team will disregard your request of common courtesy and safety. They will go in to your apt without you being present. I wish they would do a better job at respecting people who… See More>
                                        Manager

                                        1/21/2024

                                        Ciel Luxury Apartments
                                        I am sorry to hear that you are disappointed in your experience. It is our primary goal to provide our residents with the best possible experience. We would like the opportunity to correct these issues and work toward finding a resolution. Please contact the office at your earliest convenience. I would like to set aside sometime to meet with you and address your concerns. Thank you.
                                        Review Author Icon

                                        Resident 1217203

                                        Verified Resident 2023 - 2024

                                        1/14/2024

                                        Overall nice, pool and club house are great. To avoid neighbors noises get a top floor unit. Wish management would enforce rules better over all. Owning an EV, access to charging parking space was a key deciding factor. Unfortunately plenty of residents use those spots… See More>
                                          Manager

                                          1/14/2024

                                          Ciel Luxury Apartments
                                          Thank you so much for the review. The team at Ciel strive for 5 stars and your concern is heard. This is the first time of hearing about the EV stations. I would love for you to come into the office so I can hear your concerns. Christopher Wilkerson / Community Manager

                                          Updated Review

                                          Review Author Icon

                                          Resident 661605

                                          Verified Resident 2019 - 2024

                                          1/9/2024

                                          Moved here in 2019 had a few mishaps upon move in that were ironed out. First few years were pretty good then the community events stopped and office staff slid down. Office stag stepping back up and events slowly starting back. Community wise being smoke… See More>
                                            Manager

                                            1/9/2024

                                            Ciel Luxury Apartments
                                            Thank you so much for the review. The team at Ciel strive for 5 stars and I would like to invite you into the office to talk about your concerns. Christopher Wilkerson / Community Manager
                                            Review Author Icon

                                            Resident 1215286

                                            Verified ProspectVisited 2024

                                            1/8/2024

                                            Good tour- very informative and went in a lot of detail. The community was very nice as well. I really enjoyed it. It was helpful being able to see multiple units, as well as being able to see all of the amenities.

                                              Manager

                                              1/8/2024

                                              Ciel Luxury Apartments
                                              Thank you so much for the kind words. I appreciate that my leasing team were able to give you a positive experience. Thank You, Christopher Wilkerson - Community Manager
                                              Review Author Icon

                                              Resident 1213651

                                              Verified Resident 2023 - 2024

                                              1/3/2024

                                              Had a great move in experience with Samantha at Ciel! It started with the tour of the property that was detail oriented and fun! I appreciate honesty and Samantha gave just that. Thorough in detail, responded back quickly and efficiently throughout the process of the… See More>
                                                Manager

                                                1/3/2024

                                                Ciel Luxury Apartments
                                                Thank you so much for your wonderful review! We love to provide our residents with a community that they are happy to call home! Please don't hesitate to contact us in the office if we can assist you with anything!

                                                Updated Review

                                                Review Author Icon

                                                Resident 739377

                                                Verified Resident 2019 - 2024

                                                1/2/2024

                                                This apartment facility is very nice. However, expect yearly rental increases of approximately 15% per year if you plan on staying here for more than 1 year. There doesn't seem to be any commitment or loyalty to long-term residence.

                                                  Manager

                                                  1/3/2024

                                                  Ciel Luxury Apartments
                                                  Thank you for your review and feedback. We hear your concerns and will be paying closer attention to this issue. Please let us know if there is anything we can do to make your stay here even better.

                                                  Updated Review

                                                  Review Author Icon

                                                  Resident 823001

                                                  Verified Resident 2020 - 2023

                                                  12/26/2023

                                                  This experience has been interesting with the change of management. When the management was different when Gina worked there that was the best experience I've ever had she worked with me as in pricing and any complaints I had. She is an amazing property manager.

                                                    Manager

                                                    12/26/2023

                                                    Ciel Luxury Apartments
                                                    I am so sorry to hear that your experience has not been 5 stars. I wish you would have brought this to our attention. The team at Ciel strives for 5 stars and looking at previous reviews we have achieved. I would love to invite you into the office to talk about your concerns. Ciel Management Team.

                                                    Features & Amenities

                                                    Laundry
                                                    • Digital Thermostats
                                                    • Washer/Dryer
                                                    Parking
                                                    • Garage
                                                    • Storage Units Available
                                                    Pets
                                                    • Dogs Allowed
                                                      Fee: $400. Rent: $25. Restrictions: Breed Restrictions Apply. Pet Limit: 2. Comments: Animals Welcome *One-time animal fee and rent are per animal
                                                      Less Info
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                                                    • Cats Allowed
                                                      Fee: $400. Rent: $25. Restrictions: Breed Restrictions Apply. Pet Limit: 2. Comments: Animals Welcome *One-time animal fee and rent are per animal
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • 11' Ceilings Available
                                                    • Bike Storage & Repair Shop
                                                    • Bilingual Office Staff
                                                    • Built-in Microwaves
                                                    • Business Center
                                                    • Cabanas
                                                    • Car Charging Stations
                                                    • Ceiling Fans in Bedrooms
                                                    • Climate Control Wine Lockers
                                                    • Clubhouse
                                                    • Convenient to Major Employers
                                                    • Elevator
                                                    • Energy Efficient Windows
                                                    • Fitness Center
                                                    • Game Room
                                                    • Gated Access
                                                    • Glass Shower Enclosure
                                                    • Granite Countertops
                                                    • Hardwood Style Flooring
                                                    • Kitchen Islands Available
                                                    • Lake with Boardwalk
                                                    • Lawn Games and Bocce Ball Areas
                                                    • Library
                                                    • Luxer® One Package System
                                                    • NGBS Green Certification
                                                    • Pet Spa and Bark Park
                                                    • Pool
                                                    • Premium Cabinetry
                                                    • Premium Fixtures and/or Hardware
                                                    • Premium Kitchens with Backsplash
                                                    • Premium Lighting Package
                                                    • Private Screened in Balconies or Patios Available
                                                    • Private Spa Treatment Rooms
                                                    • Resident Car Care Center
                                                    • Resident Lounge with Fire Pit
                                                    • Resident Sky Bar
                                                    • Resident Sky Lounge
                                                    • Smoke Free
                                                    • Soaking Tubs
                                                    • Solar Powered Common Areas
                                                    • Spacious 1, 2 or 3 Bedroom Floor Plans
                                                    • Stainless Steel Appliances
                                                    • Summer Kitchen
                                                    • Two-Inch Plantation Blinds*
                                                    • USB Outlets
                                                    • Under Mount Deep Kitchen Sinks
                                                    • Updater Moving Partner
                                                    • Walk In Closets
                                                    • Wellbeats Fitness Classes
                                                    • Yoga, Spin and TRX Training Zone
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                                                    Leasing

                                                    Ciel exemplifies luxury apartment living with homes that have been thoughtfully designed with your lifestyle in mind. Ciel's sophisticated interiors feature elegant designer details including contemporary kitchens, luxurious soaking tubs, wood-styled floors, private patio/balcony with amazing views and innovative technology. Ciel promises a premier location, stunning design, and spectacular amenities - all designed to provide the ultimate luxury lifestyle. At Ciel, we take pride in our pet friendly community, going green with our NGBS Green Certification, and our smoke-free environment promoting a healthy lifestyle.
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday: Closed
                                                    • Tuesday: Closed
                                                    • Wednesday: Closed
                                                    • Thursday: 09:00 AM - 07:00 PM
                                                    • Friday: Closed
                                                    • Saturday: Closed
                                                    This community is managed by

                                                    WRH Realty Services

                                                    A+
                                                    A+
                                                    Communities
                                                    51

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 1999 number of votes by renters, Ciel is currently rated 4.5 out of 5 stars.
                                                    Ciel is rated 4.6/5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                                                    Ciel is rated 4.5/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                    Ciel is rated 4.2/5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                    Ciel is rated 4.3/5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.
                                                    Ciel is rated 4.5/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    Ciel is rated 4.5/5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 0.48 days to their community reviews in the past year.
                                                    WRH Realty Services
                                                    Dogs Allowed
                                                    Fee: $400
                                                    Rent: $25
                                                    Restrictions: Breed Restrictions Apply
                                                    Pet Limit: 2
                                                    Comments: Animals Welcome *One-time animal fee and rent are per animal
                                                    Cats Allowed
                                                    Fee: $400
                                                    Rent: $25
                                                    Restrictions: Breed Restrictions Apply
                                                    Pet Limit: 2
                                                    Comments: Animals Welcome *One-time animal fee and rent are per animal
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths
                                                    $500 - $1000 OFF YOUR FIRST FULL MONTH'S RENT& WAIVE APP. /ADMIN. FEES ON SELECT APARTMENT HOMES.... MOVE IN BY 6/30... CALL TODAY FOR DETAILS!!

                                                    Contact Property

                                                    Ciel

                                                    May 2024

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