Courtney Manor Apartments
#7,956 #105 #997

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Courtney Manor Apartments

5620 Collins Road, Jacksonville, FL 32244
(247 Reviews)
$941 - $1,308/mo
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Floor Plans & Pricing

1 Bedroom

One Bedroom One Bathroom 60%

1 Bed, 1 Bath | 699 sq. ft.

$941

2 Available Units

See Floor Plan Details

2 Bedrooms

Two Bedroom Two Bathroom 60%

2 Beds, 2 Baths | 921 sq. ft.

$1,131

3 Available Units

See Floor Plan Details

3 Bedrooms

Three Bedroom Two Bathroom 60%

3 Beds, 2 Baths | 1,174 sq. ft.

$1,308

3 Available Units

See Floor Plan Details

4 Bedrooms

Four Bedroom Two Bathroom 60%

4 Beds, 2 Baths | 1,325 sq. ft.

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

B
B

Renter Ratings

C+

Review Ratings

Noise

2.9

Grounds

2.9

Safety

2.6

Office Staff

3.0

Maintenance

3.4

Neighborhood

2.9

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

B-

Number of reviews in the past 365 days

8

Managerā€™s Review Engagement

A+

Percentage of reviews responded to

100.00%

Managerā€™s Review Reply Time

A-

Average time to respond to reviews

3.75 days

View Community Timeline
View Community Timeline

Courtney Manor Apartments Reviews

(238)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

Resident 1223166

Verified Resident ā€¢ 2020 - 2024

2/4/2024

When I first moved here this was certainly the worst place I've ever seen, that means most residents actuall place and staff. Once COVID was over the bad tenants left , but management was still way below sub par including maintenance team. The current managerā€¦Ā See More >
Manager

2/7/2024

Courtney Manor Apartments
Thank you so much for taking the time to acknowledge our team's hard work in improving our community! We appreciate you taking the time to share your experience as a loyal resident, and we cannot wait to share your kind words with Mr. Robert and the rest of our maintenance team. Please feel free to contact us with any additional suggestions.
Review Author Icon

anonymous

prospective ā€¢ Visited 2024

1/27/2024

Hay yā€™all this not a review so far I like the area I Iā€™ve a plied for their apartment they said I qualified and for 300 deposit and said that I was already approved they just needed to send my application through all Iā€™m worriedā€¦Ā See More >
    Manager

    1/30/2024

    Courtney Manor Apartments
    We are glad to hear of your interest in our community. Our team likes to conduct thorough background checks to ensure our residents are a good fit in our community, so we appreciate your transparency. We welcome you to give us a call or stop by our office if you have any questions or concerns.
    Review Author Icon

    Resident 1215068

    Verified Resident ā€¢ 2019 - 2024

    1/7/2024

    Staff uses drugs, tenants are sexually harassed, it's been several dead bodies & murders committed while staying there & we are never notified of any dangerous activities. Constant neglect of staff numerous of times & they only get a slap on the wrist. I lostā€¦Ā See More >
    Manager

    1/11/2024

    Courtney Manor Apartments
    Providing outstanding service to our residents is our priority, and the accusations made here are quite serious. We would like to speak with you directly regarding your experiences. Please email our regional customer care group at NorthFlorida@HighmarkRes.com. Be sure to refer to this review and the apartment name in the subject line or body of the email so we can expedite our response. We look forward to hearing from you soon. Thank you.
    Review Author Icon

    Resident 1206623

    Verified Resident ā€¢ 2021 - 2023

    12/8/2023

    Maintenance staff is nice. Apartments are old so there are always maintenance issues but the area is nice enough. Walking is always sticky and trashy. Not enough maintenance staff for the amount of apartments and issues.

      Manager

      12/13/2023

      Courtney Manor Apartments
      Thank you for your kind comments about our maintenance team and their helpful service. Still, we are sorry to hear that you are not satisfied with the upkeep of our community. Please call or come by our office so we may learn more and work to uplift your experience.
      Review Author Icon

      Resident 1188746

      Verified Resident ā€¢ 2023

      10/10/2023

      The staff is amazing! "These are great apartments in a great area. They are a bit older and that brings some issues, but the maintenance and office staff are always friendly and quick to respond to such issues. I have loved my time here andā€¦Ā See More >
        Manager

        10/14/2023

        Courtney Manor Apartments
        Your enthusiastic review and recommendation have made our day! It is fantastic to know that our prompt and friendly service and beautiful apartment homes have enhanced your stay in our community. Thank you for sharing your experience and bringing smiles to our faces.
        Review Author Icon

        Resident 1167160

        Verified Resident ā€¢ 2019 - 2023

        8/6/2023

        I've had a great experience living here all I have a problem with is the trash always being left under the stairway and my windows don't open and I need some paint other than that everything is fine for me

          Manager

          8/9/2023

          Courtney Manor Apartments
          We are happy to know you enjoy living in our community! Thanks for alerting us to the trash in the stairway, which we will address as quickly as possible. Could you please give us a call so we can address the needs in your home? We hope to hear from you soon.
          Review Author Icon

          Resident 1157302

          Verified Resident ā€¢ 2023

          7/7/2023

          I really enjoy being in this area. It's very quiet the only issues I've run into are no upgrades with the pool and gym area and garbage and maintenance issues but the area is perfect! I would recommend this facility to people because every placeā€¦Ā See More >
          Manager

          7/12/2023

          Courtney Manor Apartments
          Thank you for sharing about the peace and joy you have found within our community. We are honored to know that you would recommend us, and we appreciate you expressing your desire for pool and gym upgrades, which we are curious to know more details about. Please call or visit the office when you can so we can further discuss your ideas. Thank you for choosing us!

          Updated Review

          Review Author Icon

          Resident 171319

          Verified Resident ā€¢ 2014 - 2023

          5/9/2023

          Just another apartment complex that needs more time and money spent on upkeep than they are spending. Needs someone who will answer phone calls and answer questions. Not withstanding visitors to get an answer to questions and appointments.

            Manager

            5/12/2023

            Courtney Manor Apartments
            We are sorry to hear you have a less-than-positive opinion of our community. We welcome all feedback from our residents and are more than happy to discuss your concerns about our communication and maintenance. Please stop by the office so that we can address these in further detail.
            Review Author Icon

            Resident 1109154

            Verified Resident ā€¢ 2018 - 2023

            2/5/2023

            I don't no like I said I dint no there's nothing here 2 small Yada Yada Yada yada!saasasssssassassasssasaaaaaaazzzzaaaszzzzzzzzzzzzzzzzz

              Manager

              2/10/2023

              Courtney Manor Apartments
              We appreciate you taking the time to leave a review. We would like to learn more about your concerns, so please give us a call or stop by our office for a chat. Thank you!
              Review Author Icon

              Resident 1109073

              Verified Resident ā€¢ 2017 - 2023

              2/5/2023

              The apartments got mold they outdated don't change change your carpet they just something to lay your head at night my bathroom vanity rot away but I just they fix it when I move out of there other then that oh mildew everywhere in theā€¦Ā See More >
                Manager

                2/10/2023

                Courtney Manor Apartments
                We strive to provide a comfortable home for our residents, and we are sorry to hear that our upkeep has not met your expectations. Please call or come by the office for us to work with you and resolve your concerns. Thank you.
                Review Author Icon

                Resident 1100435

                Verified Resident ā€¢ 2022 - 2023

                1/6/2023

                Nothing ever gets fixed, false advertisement, management team is rude. We've been asking for a air filter since we moved in, in July and yet to receive one. Paint peeling off, no lights in rooms. False

                  Manager

                  1/12/2023

                  Courtney Manor Apartments
                  We appreciate your bringing forward these issues. Providing excellent service and well-maintained apartment homes is our priority, and we are sorry if you have experienced anything less. We will be glad to speak with you directly, so please contact our regional customer care group at NorthFlorida@HighmarkRes.com. Be sure to refer to this review and the apartment name in the subject line or body of the email so we can expedite our response. We look forward to hearing from you soon. Thank you!
                  Review Author Icon

                  Resident 1090416

                  Verified Resident ā€¢ 2018 - 2022

                  12/2/2022

                  Poor, slow maintenance team. Once job is started it always gets interrupted and job never completed. Kids are unsupervised. If you see something you can't say something. Everything gets ignored by staff.

                    Manager

                    12/7/2022

                    Courtney Manor Apartments
                    We are truly sorry to hear about any disappointment you have experienced in our community, especially involving the thoroughness of our team when responding to inquiries. We would certainly like to address any unresolved matters as soon as possible and invite you to contact our office again. We are here for you!
                    Review Author Icon

                    Resident 1074626

                    Verified Resident ā€¢ 2020 - 2022

                    10/11/2022

                    The apartment are very slow in repairs. Right now I have a leak from the neighbors over me that have completely ruined my closet and the water is now seeping through my room floor I have called twice in two days and no one hasā€¦Ā See More >
                      Manager

                      10/26/2022

                      Courtney Manor Apartments
                      Thank you for your feedback. We sincerely apologize if you are having difficulty reaching someone from our team regarding your maintenance concern. What you have described is not how we aim to serve our residents, and we are eager to turn your experience around. When convenient, please call or stop by our office.
                      Review Author Icon

                      Resident 1064586

                      Verified Resident ā€¢ 2017 - 2022

                      9/9/2022

                      Our overall experience has been good. Management is responsive. Maintenance requests are handled in a timely manner It is apartment living so the struggle with insects is daily. As an elderly person the struggle with handicapped parking and trash disposal can be trying.

                        Manager

                        9/13/2022

                        Courtney Manor Apartments
                        We are glad to hear that you are enjoying your experience in our beautiful community and with our dedicated team! We offer regular pest control services and would be more than happy to set this up for you. Please get in touch with our office to further discuss your concerns with this, parking, and trash.

                        Updated Review

                        Review Author Icon

                        Resident 117097

                        Verified Resident ā€¢ 2007 - 2022

                        7/10/2022

                        My experience here at Courtney Manor has been a good one. The management team does a great job of staying on top of everything...which is very good. The maintenance guys know what they are doing and do a great job. It has been a greatā€¦Ā See More >
                          Manager

                          7/13/2022

                          Courtney Manor Apartments
                          What a joy to hear you have loved your home with us for 15 years! Thank you for sharing your high praise, and be sure to reach out if you need anything.
                          Review Author Icon

                          Resident 1033613

                          Verified Resident ā€¢ 2021 - 2022

                          6/7/2022

                          I really don't care for it the kids are all over the place run up and down the stairs all times of the night someone has broken in my car since I been here and the back TRASH is ridiculous!!!!!!!!!!!!

                            Manager

                            6/11/2022

                            Courtney Manor Apartments
                            It is disheartening to read your comments about noise and garbage disposal concerns. We are eager to get these taken care of so please contact our office so we may gather details.
                            Review Author Icon

                            Resident 1032221

                            Verified Resident ā€¢ 2021 - 2022

                            6/4/2022

                            The apartments are dirty as hell. They don't make people clean up they trash in the hallways will they want come fix my closet doors none of them work none of my windows stay up on their own the people in the office are rudeā€¦Ā See More >
                              Manager

                              6/9/2022

                              Courtney Manor Apartments
                              We are disheartened to read your comments which certainly do not reflect our typically high standards. We are eager to resolve the concerns you mention and ensure friendly, responsive communication with our team and accessibility to our amenities. Please contact our office at your earliest convenience so we can get right on it.
                              Review Author Icon

                              Resident 1031969

                              Verified Resident ā€¢ 2018 - 2022

                              6/3/2022

                              I thank where we live is great the only problem has been to me are the children junking up the place. You guys are great at keeping the property clean. I think if y'all start fining the parents they will stop

                                Manager

                                6/7/2022

                                Courtney Manor Apartments
                                We appreciate your compliments on our commitment to upkeep, and we welcome your input on ways we may provide better service. Please call or come by the office for us to chat about this in greater detail. Thank you.
                                Review Author Icon

                                Resident 1022951

                                Verified Resident ā€¢ 2021 - 2022

                                5/6/2022

                                My personal experience here has been one of a sad one due to the fact that there are no reasonable accommodations for people with disabilities whatsoever in this complex they put people on the third floor with a cane that would be me who cannotā€¦Ā See More >
                                  Manager

                                  5/13/2022

                                  Courtney Manor Apartments
                                  We appreciate you sharing your concerns with us. Our team likes to accommodate our residents in any way we can, and we are sorry if our efforts have not reflected this to you. Please email our regional customer care group at NorthFlorida@HighmarkRes.com so we can talk about your experience further. Be sure to refer to this review and apartment name in your email to help us expedite our response. We look forward to assisting you.
                                  Review Author Icon

                                  Resident 1014883

                                  Verified Resident ā€¢ 2021 - 2022

                                  4/10/2022

                                  Horrible I would have never moved here should have went by reviews like I first seen I had a broke refrigerator roaches everywhere previous person still had belongings in here apartments had severe knats that's got in my food apartment smelled bad they didn't wantā€¦Ā See More >
                                    Manager

                                    4/19/2022

                                    Courtney Manor Apartments
                                    Thank you for taking the time to share your feedback regarding your move-in experience. What you have described does not reflect our high expectations, and we are sorry for any inconvenience you may have experienced. It sounds as if this situation has been resolved, but if you require further assistance, we encourage you to contact us in the office at your earliest convenience.
                                    Review Author Icon

                                    Resident 1014018

                                    Verified Resident ā€¢ 2020 - 2022

                                    4/8/2022

                                    Move in was great but I don't like how I haven't been able to use the amenities since I moved in in 2020 such as the pool or the gym. It takes staff longer than expected to respond when you try to contact them.

                                      Manager

                                      4/14/2022

                                      Courtney Manor Apartments
                                      Your satisfaction is important to us, so we thank you for reaching out. Our team likes to allow our residents ample access to our amenities, and we are sorry if you feel otherwise. We are always here for you if you need us, so please give us a call or stop by our office for a chat.
                                      Review Author Icon

                                      Resident 1003575

                                      Verified Resident ā€¢ 2021 - 2022

                                      3/4/2022

                                      It's not the best place the paint comes off when your cleaning. Holds dust, walls are thin, and I had to change my own toilet seat. Yeah its cheap but when things break you have to beg for maintenance to fix it.

                                        Manager

                                        3/12/2022

                                        Courtney Manor Apartments
                                        We are disappointed by your rating as your satisfaction is our goal. Please let our office know how we may help resolve these and any other maintenance matters.

                                        Updated Review

                                        Review Author Icon

                                        anonymous

                                        Resident ā€¢ 2019 - 2021

                                        10/28/2021

                                        I just wish they can control the speeders an aleast pressure wash the stairways once a month an keep up with sending pest control regular the trash comes from ppl bringing trash an adults not putting trash in correctly I can say the ground pplā€¦Ā See More >
                                          Manager

                                          10/29/2021

                                          Courtney Manor Apartments
                                          We are grateful for your recognition of our team's efforts to maintain a community that our residents are proud to call home and appreciate you sharing your concerns regarding people speeding and not placing the trash in the appropriate receptacles. It sounds like a reminder of community expectations may be in order, and we encourage you to give us a call if there is anything else we need to be made aware of. Thank you for your concern as a valued resident.
                                          Review Author Icon

                                          anonymous

                                          Resident ā€¢ 2016 - 2019

                                          8/17/2019

                                          I hate it been staying out here for 3 years they don't want fix anything mold all around my apartment my closet keep flooding and they expect you to pay rent but don't want do anything my kids are getting sick the pool is dirtyā€¦Ā See More >
                                            Review Author Icon

                                            anonymous

                                            Resident ā€¢ 2018

                                            8/23/2018

                                            This place has went from bad to worse I will be glad when my lease up to move out.My air hasn't work in one week and they still have not fixed it yet the only thing I keep hearing is i'm send mantienance he don'tā€¦Ā See More >

                                              Features & Amenities

                                              Laundry
                                              • Washer and Dryer Connections
                                              Pets
                                              • Cats Allowed
                                              • Dogs Allowed
                                                Restrictions: A maximum of 2 animals are allowed per apartment. Aggressive dogs or any dog with a bite history will not be accepted
                                                Less Info
                                                More Info
                                              Other
                                              • Additional Storage
                                              • Black and White Kitchen Appliances
                                              • Cable Ready
                                              • Carpet in Bedrooms and Living Space
                                              • Clubhouse
                                              • Dishwasher
                                              • Energy Efficient Central Air Conditioning
                                              • Fitness Center
                                              • Hardwood Flooring in Kitchens and Bathrooms
                                              • High-Speed Internet
                                              • Library
                                              • Low to Middle Income Options
                                              • Multi-speed Ceiling Fans with Lighting
                                              • On-Site Maintenance
                                              • On-Site Management
                                              • Online Resident Services
                                              • Parcel System with Text and Email Notification
                                              • Pet-Friendly Community
                                              • Picnic Area with Grill Stations
                                              • Playground
                                              • Pool
                                              • Pre-qualified Renter's Insurance Available
                                              • Resident Activities and Events
                                              • Security Deposit Alternative Available
                                              • Smart Home Technology Systems
                                              • Spacious Storage Throughout
                                              • Tiled Shower Area with Bathtub
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                                              Leasing

                                              Located in Jacksonville, Florida, we offer the best of everything you're looking for in an affordable apartment home, and many "extras" to make life extraordinarily enjoyable. In addition to our spacious one, two, three, and four-bedroom apartment homes, our pet-friendly community features a full range of resident programs and amenities to enjoy including our clubhouse lounge, fitness studio, and swimming pool. Schedule your in-person or virtual tour today for more information. We can't wait to meet you!
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                                              Office Hours

                                              • Sunday: Closed
                                              • Monday - Friday: 10:00 AM - 06:00 PM
                                              • Saturday: 10:00 AM - 05:00 PM
                                              This community is managed by

                                              Highmark Residential

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                                              Questions & Answers (1)

                                              alexmarie864
                                              Asked on: 09/22/2023
                                              Q:Ā Do you guys come check out people apartments to see whoĆ¢ā‚¬ā„¢s living there

                                              Frequently Asked

                                              Based on 247 number of votes by renters, Courtney Manor Apartments is currently rated 3.6 out of 5 stars.
                                              Courtney Manor Apartments is rated 2.9/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                              Courtney Manor Apartments is rated 3.4/5 stars in our renters maintenance survey, which is considered below average. The maintenance team is often slow to respond and does not always fully resolve issues.
                                              Courtney Manor Apartments is rated 2.9/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                              Courtney Manor Apartments is rated 2.6/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                              Courtney Manor Apartments is rated 2.9/5 stars in our renters neighborhood survey, which is considered poor. The complex is located in a very undesirable and unsafe neighborhood with limited or no access to local attractions and services.
                                              Courtney Manor Apartments is rated 3/5 stars in our renters staff survey, which is considered below average. The staff is often unresponsive and not fully helpful in addressing resident needs.
                                              Managers have responded to 100% of their community reviews in the past year.
                                              Managers have replied within 3.75 days to their community reviews in the past year.
                                              Highmark Residential
                                              Cats Allowed
                                              Dogs Allowed
                                              Restrictions: A maximum of 2 animals are allowed per apartment. Aggressive dogs or any dog with a bite history will not be accepted
                                              1 Bed, 1 Bath
                                              2 Beds, 2 Baths
                                              3 Beds, 2 Baths
                                              4 Beds, 2 Baths

                                              Contact Property

                                              Courtney Manor Apartments

                                              March 2024

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                                              Courtney Manor Apartments is a 699 - 1,325 sq. ft. apartment in Jacksonville in zip code 32244. This community has a 1 - 4 Beds, 1 - 2 Baths, and is for rent for $941 - $1,308. Nearby cities include Orange Park, Neptune Beach, Atlantic Beach, Jacksonville Beach, and Saint Johns.

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