Review History for anonymous

Lakeside Apartment


Review Author Icon

anonymous

Resident 2019

6/2/2019

We moved here at the end of February and so far it has been the worst apartment I have ever lived in. When we first moved we noticed a lot of bugs bites. At first we thought we were just getting attacked by mosquitoes outside because we didn't see anything in the apartment. Then we started noticing the the bites were mostly around our ankles and feet. After googling it, we determined it was fleas. Since we don't have pets, we had never encountered fleas before, meaning these were left by the previous tenant and they did not clean the carpets before we moved in. It took weeks to get rid of them. We have had multiple maintenance and pest issues in the short time we have been living here. Every time I return home I just think "What new nightmare today?" For the last week our AC has not been able to keep our one bedroom apartment below 81 degrees, even at night. They brought in a window AC unit, which is just driving up our JEA bill, and said they would work on it. I called the office multiple times a day throughout the week. I was always told, "They're looking at it now" or "Someone is coming tomorrow". After being tired of getting the run around I went up to the office to find out what was going on. I was met with immediate hostility and I was told there was nothing they could do and that no AC could keep an apartment more then 20 degrees cooler than it is outside. Anyone reading this living in Jacksonville knows that is a blatant lie. The problem is that the AC units are probably from the 70s and can no longer adequately cool the apartment. I was frustrated and walked out. My wife called the corporate office and management then returned to our apartment to tell my wife the same lie they earlier told me. However they are now taking steps to fix the problem they said was impossible to fix. The issue is still ongoing. We had to continuously call them and then the corporate office to get them to actually take us seriously. Does that sound like the kind of place you want to live? Stay as far away from here as you possibly can.
    Manager

    6/4/2019

    Lakeside Apartment
    Although what you've recounted here is disappointing, you've given us great insight into how we can improve our service to create a superior community. Our team receives top-quality training in customer service and maintenance, and we apologize if you've felt that our efforts to resolve your issues were insincere or inadequate. We've shared your comments with our entire team so we can begin the process of investigating. Please don't hesitate to call us back if your situation remains unresolved.

    Review 185 out of 534

    Share This Review

    March 2024

    Sun
    Mon
    Tue
    Wed
    Thu
    Fri
    Sat
    1
    2
    3
    4
    5
    6
    7
    8
    9
    10
    11
    12
    13
    14
    15
    16
    17
    18
    19
    20
    21
    22
    23
    24
    25
    26
    27
    28
    29
    30
    Beds

    0

    Baths

    0

    Share This Review