Review History for JiltedinJax

Palms at Beacon Pointe

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JiltedinJax

Resident 2014 - 2016

5/17/2016

I used to like this complex but that is no longer true. When we first moved in the management was prompt and professional. Now it's like pulling teeth to get them to for fill a simple request such as renewing your Lease, a basic responsibility as an apartment complex manager. The lady in the front office claimed that she "forgot" to do certain tasks during our lease renewal process... Resulting in the renewal taking double the time that it should have (weeks). The community standards seem a bit lax now, and I have several new neighbors whom I do not feel safe around. They're approving everyone now. Rent is pretty ridiculous now for what you get, and has huge increases each year. Tonight was the "straw that broke the camel's back" in terms of me finally writing a poor review. I come home from work late (about 11pm), to find that the gate into the complex is broken and will not open with my gate key. I literally could not get home and into the complex. Other residents coming in behind me could not open the gate either. The EMERGENY maintenance number was turned off and went straight to voicemail. Not the daytime maintenance number... The emergency number. Using the call button on the gate did not work either. We eventually woke up someone's roommate to let us in from the inside. It's a shame the complex turned out the way that it did. I really loved it when I moved in but now I can't wait for my lease to end.
Manager

5/20/2016

Palms at Beacon Pointe
We appreciate you taking the time to provide feedback on our community. We apologize if our level of service has not been to your standards, and would greatly appreciate the opportunity to discuss how we can better serve you. We encourage you to reach out to our Resident Services team at [email protected] Thank you.

Review 12 out of 131

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Palms at Beacon Pointe

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