#1,039 #18 #121

What is epIQ?

Pinewood Pointe

1801 Kernan Blvd S, Jacksonville, FL 32246
(235 Reviews & Surveys)
$1,271 - $1,364/mo
Share Feedback
Write a Review
Leave a Video ReviewNew

Floor Plans & Pricing

3 Bedrooms

Tamarind

3 Beds, 2 Baths | 1,116 sq. ft.

$1,271

See Floor Plan Details

Tamarind b

3 Beds, 2 Baths | 1,116 sq. ft.

$1,271

See Floor Plan Details

Carambola

3 Beds, 2.5 Baths | 1,214 sq. ft.

$1,364

See Floor Plan Details

Carambola b

3 Beds, 2.5 Baths | 1,214 sq. ft.

$1,364

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

A
A

Renter Ratings

A

Review Ratings

Noise

4.4

Grounds

3.9

Safety

3.7

Office Staff

4.3

Maintenance

4.6

Neighborhood

4.8

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

A

Number of reviews in the past 365 days

18

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

A+

Average time to respond to reviews

1.72 days

View Community Timeline
View Community Timeline

Pinewood Pointe Reviews

(61)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

Sort:

  • Newest Activity
  • Recently Lived In
  • Review Rating
Review Author Icon

Resident 1217807

Verified Resident 2019 - 2024

1/16/2024

One of the issues that I have with community, is that there is always piles of trash located next to the dumpsters. Those piles are left there for weeks. There are dumpsters located at the front and the back of the complex. That is something… See More >
    Manager

    1/18/2024

    Pinewood Pointe
    Thank you for sharing this feedback, it helps us know how we can improve. Feel free to let us know if you need anything.

    Updated Review

    Review Author Icon

    Resident 1090997

    Verified Resident 2022 - 2024

    1/14/2024

    It wasn't easy moving here, the old manager really messed me up, rented me a units infested with bed bugs, I lost everything all my furniture. But I was able to get in a different unit and new management took over and it's been a… See More >
      Manager

      1/18/2024

      Pinewood Pointe
      Thank you for sharing this feedback, it truly means so much to us here. We are so happy that you are pleased. Let us know if you need anything.
      Review Author Icon

      Resident 1213565

      Verified Resident 2023 - 2024

      1/2/2024

      The leasing agents were extremely helpful and they were very professional. I love the community and am excited about living there. My experience with this property has been great. I would recommend this property to anyone.

        Manager

        1/3/2024

        Pinewood Pointe
        Thank you so much for your wonderful review! We love to provide our residents with a community that they are happy to call home! Please don't hesitate to contact us in the office if we can assist you with anything!
        Review Author Icon

        Resident 1211877

        Verified Resident 2023

        12/26/2023

        Taray was my point of contact when applying and moving in. She was absolutely amazing, professional and on top of it!! She worked with me and made sure she explained everything in detail. She walked me through the move in process and celebrated with me… See More >
          Manager

          12/28/2023

          Pinewood Pointe
          Thank you for sharing this feedback, it truly means so much to us here. We are so happy that you are pleased. Feel free to let us know if you need anything.

          Updated Review

          Review Author Icon

          Resident 1117197

          Verified Resident 2021 - 2023

          12/10/2023

          I like living in the apartment because it is quiet. However the trash has always been a issue. Other than switching management every 6 months or less Its been okay. Management needs to be mindful of the people they allow to move in.

            Manager

            12/10/2023

            Pinewood Pointe
            Thank you for your feedback. We appreciate you as our resident. We would love to speak with you to discuss your issue further, please contact the office at your earliest convenience.
            Review Author Icon

            Resident 1177331

            Verified Resident 2022 - 2023

            9/5/2023

            Nice neighborhood and great school district for children of all ages. Our community is close to a lot of major grocery stores, shopping centers, and restaurants. Approximately, 6 miles from the beach.

              Manager

              9/7/2023

              Pinewood Pointe
              Thank you for sharing this feedback, it truly means so much to us here. We are so happy that you are pleased. Let us know if you need anything.
              Review Author Icon

              Resident 1176575

              Verified Resident 2020 - 2023

              9/3/2023

              Need security. Maintenance is overworked. Please hire more than one worker. Office staff (not the property manager Antonia) needs to take a course on professionalism. They need to work on how they speak to us residents.(excluding Antonia and Terry in maintenance)

                Manager

                9/5/2023

                Pinewood Pointe
                Thank you for the feedback. I am sorry to hear that you are disappointed in your living experience with us. It is our primary goal to provide our residents with the best possible experience. Please let us know if you are having any specific maintenance issue that we can get it taken care of for you. Thank you again and have a great day!
                Review Author Icon

                Resident 1168383

                Verified Resident 2020 - 2023

                8/9/2023

                At the long run I guess it takes time for the new company to turn this place into what it should be from previous owners so far they're doing a pretty good job trying to put things together and fix things but I still needs… See More >
                  Manager

                  8/11/2023

                  Pinewood Pointe
                  Thank you SO much for your positive review!! We more than appreciate it.
                  Review Author Icon

                  Resident 1165856

                  Verified Resident 2016 - 2023

                  8/2/2023

                  Everything is great except sometimes those lights on the street it's not working properly if not feel safe to walking in the night time. But everything is is great Management staffing and maintenance is great.

                    Manager

                    8/3/2023

                    Pinewood Pointe
                    Thank you for the 5 STAR review and the feedback. We are so happy that you are having such a good experience at our property. Please let us know if there is anything we can help you with in the future!

                    Updated Review

                    Review Author Icon

                    Resident 1062239

                    Verified Resident 2019 - 2023

                    7/30/2023

                    The Pinewood Apartments are a pleasant place to live and are located in a great area close to many different businesses. They may not have many amenities on site but all in all, they are affordable?..

                      Manager

                      7/31/2023

                      Pinewood Pointe
                      Thank you for the nice review. We are very glad you are enjoying your new home.
                      Review Author Icon

                      Resident 1160123

                      Verified Resident 2021 - 2023

                      7/16/2023

                      It's Quiet and Peaceful ... The only thing wrong is we have a pool ... But can't get in it cause it's not clean.Everything else is wonderful.................... ...... . ....................... ..

                        Manager

                        7/17/2023

                        Pinewood Pointe
                        Thank you for your positive review! We are working to get the pool ready. We're so glad you are enjoying your new home. If you ever have any questions or concerns, please reach out to the office, we would be more than happy to assist you.
                        Review Author Icon

                        Resident 1158380

                        Verified Resident 2023

                        7/10/2023

                        Had a rough start but now they are under new management and I feel more welcomed and can see they are more willing to take care of their tenants. I Aldo feel safe here and that is important to me. My kids and I are… See More >
                          Manager

                          7/18/2023

                          Pinewood Pointe
                          Thank you for your kind words. We appreciate you as our resident. If there is anything we can help you with in the future please let us know!
                          Review Author Icon

                          Resident 1151494

                          Verified Resident 2017 - 2023

                          6/18/2023

                          Been here 7 years, complex is great, and everything you could need is close by. Medical, Food, Shopping, Movies, Great Area. Only concern I have is the pool is never open, and I have a kid that wants to swim..

                            Manager

                            6/22/2023

                            Pinewood Pointe
                            Thank you for the 5 STAR review. We are so happy that you are having such a great experience at our property. Please let us know if there is anything we can do to make your stay here even better.
                            Review Author Icon

                            Resident 1140739

                            Verified Resident 2003 - 2023

                            5/14/2023

                            I have lived here for 21years. The property up keep is horrible. Neighbors have visitors that don't respect your parking. Blinds in most apartments are broken. Kids are destructive to the property. Things never gets replaced or fixed in your apartment.

                              Manager

                              5/14/2023

                              Pinewood Pointe
                              We are so sorry that you have had a less than enjoyable experience. Please feel free to contact the office at your earliest convivence to discuss your issues further.

                              Updated Review

                              Review Author Icon

                              Resident 1068255

                              Verified Resident 2021 - 2023

                              5/9/2023

                              This neighborhood is very peaceful, especially at night. The maintenance man Terry is super professional, and is always working when seen on the property. The property manager Carmen Munoz truly gets the job done! Any issues that may be common amongst neighbors, are promptly and… See More >
                                Manager

                                5/10/2023

                                Pinewood Pointe
                                Thank you for your kind words. We appreciate you as our resident. We are looking forward to all the property improvements for our residents to enjoy.
                                Review Author Icon

                                Resident 1138485

                                Verified Resident 2023

                                5/8/2023

                                This was move in ready and the office staff are great!the area that I'm in is very Quiet and the neighbors are very nice.Overall I'm very impressed and look to be here for a long time,Thanks to Carmin getting me in so quickly!

                                  Manager

                                  5/8/2023

                                  Pinewood Pointe
                                  Thank you so much for the kind review. We are so happy to hear our team is handling all your needs. We value all feedback, please reach out to us for anything you may need. We are here to assist and make your living experience a great one with us at Pinewood Pointe!
                                  Review Author Icon

                                  Resident 1118624

                                  Verified Resident 2017 - 2023

                                  3/6/2023

                                  Good community, good location accessible to school, grocery stores. It's like everything is in this location. Convenient to everyone. Maintenance service is so great. Call for service and the guy will come soon. He us very accommodating. He answers question the best he… See More >
                                    Manager

                                    3/6/2023

                                    Pinewood Pointe
                                    Thank you so much for the kind review. We are so happy to hear our team is handling all your needs. We value all feedback, please reach out to us for anything you may need. We are here to assist and make your living experience a great one with us at Pinewood Pointe!
                                    Review Author Icon

                                    Resident 224700

                                    Verified Resident 2019 - 2023

                                    3/5/2023

                                    This community has improved since WRH realty has taken over. Very pleased with the office staff and communication. Very satisfied with maintenance. The upkeep of the community and trash area has improved significantly

                                      Manager

                                      3/5/2023

                                      Pinewood Pointe
                                      Thank you so much for the kind review. We are so happy to hear our team is handling all your needs. We value all feedback, please reach out to us for anything you may need. We are here to assist and make your living experience a great one with us at Pinewood Pointe!

                                      Updated Review

                                      Review Author Icon

                                      Resident 1054831

                                      Verified Resident 2020 - 2023

                                      2/19/2023

                                      Since we've gotten the new manager things are a LOT better here. Things are handles more quickly and the new maintenance men are great. They seem to really care and want to get things done quickly and efficiently

                                        Manager

                                        2/20/2023

                                        Pinewood Pointe
                                        Thank you for your review, we strive hard to ensure our residents have the best possible experience . Please let us know if you need anything.

                                        Updated Review

                                        Review Author Icon

                                        Resident 1055730

                                        Verified Resident 2022 - 2023

                                        2/17/2023

                                        community is great. close to almost everything. apartments are old and need to be updated. parking is a little issue. summer a/c will be be crazy due to upstairs always being hot. overall it will do in a pinch.

                                          Manager

                                          2/17/2023

                                          Pinewood Pointe
                                          Thank you for your review and feedback. We hear your concerns and will be paying closer attention to this issue. Please let us know if there is anything we can do to make your stay here even better.
                                          Review Author Icon

                                          Resident 1112639

                                          Verified Resident 2013 - 2023

                                          2/13/2023

                                          I Love living here. The community is quiet and safe and friendly. The apartments are very big and spacious. I have been here 10 years and don't plan on don't in leaving any time soon. I love it here..

                                            Manager

                                            2/13/2023

                                            Pinewood Pointe
                                            Thank you for your review and feedback. We are so happy that you are having such a great experience at our property. Please let us know if there is anything we can do to make your stay here even better.
                                            Review Author Icon

                                            Resident 1102991

                                            Verified ProspectVisited 2023

                                            1/15/2023

                                            In the short term, this is a safe apartment complex, and the rent is very reasonable. Just hope to get the application resolved soon and get hired quickly. Anybody went comming there, you feel excited and very happy

                                              Manager

                                              1/17/2023

                                              Pinewood Pointe
                                              Thank you for your response. Please feel free to call the office so we can update you on your application.

                                              Updated Review

                                              Review Author Icon

                                              Resident 1077880

                                              Verified Resident 2020 - 2023

                                              1/1/2023

                                              The community is quiet for the most part, and I have excellent neighbors. I love the up and downstairs of my townhome. For the most part, the office staff tries to get back to you in a reasonable time. I would love to see that… See More >
                                                Manager

                                                1/2/2023

                                                Pinewood Pointe
                                                Thank you for taking time to give us a review, your feedback is important to us. Please give our office a call to discuss the pool situation, we looking forward to hearing from you soon.

                                                Updated Review

                                                Review Author Icon

                                                Resident 1057260

                                                Verified Resident 2021 - 2022

                                                11/2/2022

                                                My experience with the community has not been very good. My rent was raised before my year lease was up and my air conditioning system went completely out. Also have had to wait for all work orders to be completed properly.

                                                  Manager

                                                  11/2/2022

                                                  Pinewood Pointe
                                                  We are sorry your living experience has not been the greatest with us. Please feel free to contact the office at your earliest convivence to discuss your issues further.
                                                  Review Author Icon

                                                  Resident 1076985

                                                  Verified Resident 2022

                                                  10/19/2022

                                                  I didn't like my Experience Or management. The Application process could have been explained better before taking my $85. let us decide if we want to provide certain personal information for approval.

                                                    Manager

                                                    10/20/2022

                                                    Pinewood Pointe
                                                    I am sorry to hear that you were disappointed in your experience at application. It is our primary goal to provide our potential residents with the best possible experience. Please let us know if there is anything you need in the future and we can get it taken care of for you. Thank you again and have a great day!

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry On-Site
                                                    • Washer/Dryer
                                                    Pets
                                                    • Cats Allowed
                                                      Fee: $350. Rent: $20. Restrictions: Breed Restrictions Apply. Pet Limit: 2. Comments: Animals Welcome *One-time animal fee and rent are per animal
                                                      Less Info
                                                      More Info
                                                    • Dogs Allowed
                                                      Fee: $350. Rent: $20. Restrictions: Breed Restrictions Apply. Pet Limit: 2. Comments: Animals Welcome *One-time animal fee and rent are per animal
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • BBQ and Picnic Area
                                                    • Business Center
                                                    • Clubhouse
                                                    • DishWasher
                                                    • Fully Equipped Kitchens
                                                    • Gas Oven
                                                    • High-Speed Internet
                                                    • Kitchen Pantries
                                                    • On-Site Maintenance
                                                    • On-Site Management
                                                    • Patio
                                                    • Pet-Friendly Community
                                                    • Playground
                                                    • Pool
                                                    • Private Entry
                                                    • Private Master Bath
                                                    • Quality Landscaping
                                                    • Range
                                                    • Refrigerator
                                                    • Spacious Floor Plans
                                                    Show Less
                                                    Show More

                                                    Leasing

                                                    We offer three-bedroom townhome apartments at competitive rates without compromising quality or service. Our residents have plenty of room to play or relax with a playground, pool, and lots of area to run around. Our homes feature full size washer and dryer hook-ups, large kitchens, and roomy living areas. Each apartments has a private patio space. Our on-site team is ready to assist with all of your housing needs. Come by for a visit!
                                                    Show Less

                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    WRH Realty Services

                                                    A
                                                    A
                                                    Communities
                                                    57

                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 03/19/2018
                                                    Q: How easy is it to find guest parking?

                                                    Frequently Asked

                                                    How is Pinewood Pointe Rated?
                                                    Based on 235 number of votes by renters, Pinewood Pointe is currently rated 3.7 out of 5 stars.
                                                    How satisfied are residents with the upkeep and overall appearance of the grounds at Pinewood Pointe?
                                                    Pinewood Pointe is rated 3.9/5 stars in our renters grounds survey, which is considered average. The grounds are okay, but could use some improvement.
                                                    How effective was the maintenance team when resolving your problem?
                                                    Pinewood Pointe is rated 4.6/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                    What are noise levels like at Pinewood Pointe?
                                                    Pinewood Pointe is rated 4.4/5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                    How safe is Pinewood Pointe?
                                                    Pinewood Pointe is rated 3.7/5 stars in our renters safety survey, which is considered average. The complex has some safety concerns that need to be addressed.
                                                    How satisfied are residents with the neighborhood?
                                                    Pinewood Pointe is rated 4.8/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    How satisfied are residents with the staff at Pinewood Pointe?
                                                    Pinewood Pointe is rated 4.3/5 stars in our renters staff survey, which is considered good. The staff is generally helpful and responsive, with occasional lapses.
                                                    How often does management engage with reviews?
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    How quickly does management engage with reviews?
                                                    Managers have replied within 1.72 days to their community reviews in the past year.
                                                    Who manages Pinewood Pointe?
                                                    WRH Realty Services
                                                    What is the pet policy at Pinewood Pointe?
                                                    Cats Allowed
                                                    Fee: $350
                                                    Rent: $20
                                                    Restrictions: Breed Restrictions Apply
                                                    Pet Limit: 2
                                                    Comments: Animals Welcome *One-time animal fee and rent are per animal
                                                    Dogs Allowed
                                                    Fee: $350
                                                    Rent: $20
                                                    Restrictions: Breed Restrictions Apply
                                                    Pet Limit: 2
                                                    Comments: Animals Welcome *One-time animal fee and rent are per animal
                                                    What types of floor plans are available?
                                                    3 Beds, 2 Baths
                                                    3 Beds, 2.5 Baths

                                                    Contact Property

                                                    Pinewood Pointe

                                                    March 2024

                                                    Sun
                                                    Mon
                                                    Tue
                                                    Wed
                                                    Thu
                                                    Fri
                                                    Sat
                                                    1
                                                    2
                                                    3
                                                    4
                                                    5
                                                    6
                                                    7
                                                    8
                                                    9
                                                    10
                                                    11
                                                    12
                                                    13
                                                    14
                                                    15
                                                    16
                                                    17
                                                    18
                                                    19
                                                    20
                                                    21
                                                    22
                                                    23
                                                    24
                                                    25
                                                    26
                                                    27
                                                    28
                                                    29
                                                    30
                                                    Beds

                                                    0

                                                    Baths

                                                    0

                                                    Pinewood Pointe is a 1,116 - 1,214 sq. ft. apartment in Jacksonville in zip code 32246. This community has a 3 Beds, 2 - 2.5 Baths, and is for rent for $1,271 - $1,364. Nearby cities include Orange Park, Neptune Beach, Atlantic Beach, Jacksonville Beach, and Fleming Island.

                                                    Your privacy and identity are important to us. Please review the Terms and Guidelines before sharing private or non-public information with matches.