Ratings & Prices for Portiva, Jacksonville, FL

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Noise	N/A
Grounds	4.1
Safety	4.2
Office Staff	4.4
Maintenance	4.5
Neighborhood	4.6
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	24

Manager's Review Engagement

Percentage of reviews responded to	79.17%

Manager's Review Reply Time

Average time to respond to reviews	50.04 days

Ratings & Reviews (86 Reviews)

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Verified Resident 866198 • vrp • 2018 - 2020

01/23/2021

Overall pretty good, neighbors noisy over me Neighbors could take care of grills and other amenities better. Views are nice, rent is affordable for the area. Great location. The neighbors fairly nice. Layouts are nice See More

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Verified Resident • vrp • 2020

01/12/2021

Great! I have no issues. Theyre very fast responding to maintenance requests. Staff is very friendly, helpful and professional. Theres a lot of helpful amenities to take advantage off. Definitely recommend this community.

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Portiva Manager

01/12/2021

Thank you so much for the review! We're so glad to hear that you're happy to call Portiva home and hope you continue to do so for many years to come! -Heather Bird, Community Manager

Verified Resident • vrp • 2017 - 2020

Updated Review

12/29/2020

Please hire a cleaning housekeeping crew the breezways are abecoming a urinal. I live in 448 Look at the floor in front of my neighbors door its like a kennel. And the staircase facing 95 is so bad. Just walk it from top to bottom u… See More

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Portiva Manager

12/29/2020

Hello! Thank you for taking the time to leave us a review. We will absolutely address these issues. Thank you for bringing it to our attention! - Heather Bird, Community Manager

2 Previous Reviews· Last 10/13/2020

Verified Resident • vrp • 2020

Updated Review

12/20/2020

Beautiful we so thankful that we choose apartments luxury Portiva! We already have great times, memory, and more coming! We had our first baby! Also great staff We so lucky we so thankful that we choose apartments luxury Portiva! We already have great times, memory, and… See More

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Portiva Manager

12/21/2020

Thank you for your review! We're glad your living experience at Portiva has been a good one! - Heather Bird, Community Manager

Previous Review

· 09/12/2020

Verified Resident • vrp • 2018 - 2020

12/19/2020

The best, I recommend Portiva to all my friends....................................................

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Portiva Manager

12/21/2020

Thank you for your review! We're glad your living experience at Portiva has been a good one! - Heather Bird, Community Manager

Verified Resident 841287 • vrp • 2020

11/09/2020

I love living here and I love the fact that the maintenance staff fixed everything as soon as I sent in an order! Everything is super clean here and I feel like I am finally at home. So huge shout out to maintenance staff!!

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Portiva Manager

11/10/2020

Thank you so much for taking the time to leave us a review! Our maintenance team works hard to keep the community clean and make sure work orders are completed as quickly as possible. We're so glad to hear your experience so far has been a positive one! -Heather Bird, Community Manager

Verified Resident 666371 • vrp • 2019 - 2020

10/09/2020

I have loved living at Portiva. The staff is incredible and the complex is very beautiful and well kept. The amenities are everything I would want at an apartment and the social events (prior to COVID) were usually the highlight of my week as a busy… See More

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Portiva Manager

10/09/2020

Thank you so much for the great review! We're happy to hear that you love calling Portiva home. We hope to continue to meet and beat your expectations! We can't wait to get back to our normal events! :) -Heather Bird, Community Manager

Verified Resident 812585 • vrp • 2020

10/08/2020

My living experience at Portiva is beyond my expectations. It's a wonderful apartment complex and I recommend it very much. I don't have any suggestions regarding improvement as it appears to be working like a well organized complex. See More

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Portiva Manager

10/09/2020

Thank you so much for the great review! We're happy to hear that you love calling Portiva home. We hope to continue to meet and beat your expectation! -Heather Bird, Community Manager

Verified Resident 827004 • vrp • 2018 - 2020

10/02/2020

Overall a positive experience. The staff responds in a kind and professional manner. The complex has many amenities to take advantage of and are consistently attempting to keep the community engaged prior and after the pandemic

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Portiva Manager

10/03/2020

Thank you so much for your review! We're so glad to hear we've met your needs with our team, amenities, and events. We hope you continue to call Portiva home for years to come! -Heather Bird, Community Manager

Verified Resident 800188 • vrp • 2020

09/27/2020

Overall I love being a Portiva resident. Its always clean and quiet. The amenities are great. The apartments are updated, seeing as this is a new complex built within the last three years. I love it here.

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Portiva Manager

09/28/2020

Thank you so much for your review! We're so glad you love being a Portiva resident! We hope you continue to call it home for many more years! -Heather Bird, Community Manager

Verified Resident 822227 • vrp • 2020

09/22/2020

Overall my experience at portiva has been pretty good. Understandable with covid things are not normal and I respect the amount of care and protection this complex is going for the residents. Although I would like if the gym hours were increase a tad earlier and… See More

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Portiva Manager

09/22/2020

Thank you for taking the time to leave your review! We're so glad to hear you've enjoyed your experience. We strive to continue to make Portiva a great place to call home! - Heather Bird, Community Manager

Verified Resident 821183 • vrp • 2019 - 2020

09/21/2020

I have lived in Portiva since 2019 to current. During that time my community experience here at Portiva apartments In Jacksonville, Florida has been good- given the current situation that is COVID-19. I wish the company would allow the amenities and events to come back sooner-… See More

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Portiva Manager

09/21/2020

Thank you for taking the time to leave a review! We're so glad you've enjoyed calling Portiva home. We're ready to get back to our in person events and 24 hour amenities as well! We'll continue to strive to make Portiva a great place to call home. -Heather Bird, Community Manager

Verified Resident 805320 • vrp • 2018 - 2020

08/19/2020

The staff at Portive have bin truly a pleasure to work with. ...........................................................

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Portiva Manager

08/19/2020

Hi! Thank you for the review! We are so happy that Portiva is a great place for you to call home! -Darian Thomas, Assistant Community Manager

Verified Resident 803608 • vrp • 2020

08/14/2020

Portiva is an excellent place to live and me and my girlfriend are very happy here and we love everything about is, the maintenance guys came in and did their job perfectly and the Whole staff is really nice. Its just a very great home See More

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Portiva Manager

08/14/2020

Hi! Thank you so much for taking the time to tell us everything you love! Our team is always here to help and will ensure that things continue to run smoothly for you and Portiva remains a great place to call home! -Darian Thomas, Assistant Community Manager

Verified Resident 801127 • vrp • 2019 - 2020

08/07/2020

Noise is terrible from hotels across the street if you live on the front side of the building, Dog park grounds are not kept up, parking is absolutely terrible, and maintenance takes over 5 plus days to respond to any requests. Most of the time I… See More

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Portiva Manager

08/10/2020

Thank you for taking the time to leave us a review! We appreciate your feedback on what we need to improve on! We are always looking into ways to improve our resident's experience while calling Portiva home! We appreciate your residency and hope to continue to make Portiva a great place to come home to. - Heather Bird, Community Manager

Verified Resident 731068 • vrp • 2018 - 2020

07/12/2020

We chose Portiva because the apartment is very nice and modern. We have large closets, and kitchen has lots of cabinets and storage space. The amenities and grounds are always clean. The staff is great and quick to respond. They are constantly making upgrades to this… See More

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Portiva Manager

01/08/2020

Thank you for taking the time to leave us a review, and for the positive feedback! We might be partial, but we think our homes are gorgeous! We love our counter space, cabinets, closets and just about everything! We strive to ensure a positive and enjoyable experience for all of our residents, and provide top-notch customer service! We appreciate your kind words, and hope to continue to make Portiva a great community to call home! -Kathryne Johnson, Community Manager

Verified Resident 783343 • vrp • 2020

06/24/2020

I moved here with only doing a virtual tour. My apartment could have had a better paint job. The baseboards were done sloppy and not a straight line u can see they didnt tape it off also with the ceiling. Previous renters had a few repairs… See More

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Portiva Manager

06/24/2020

Hi! Thank you so much for taking the time to leave your feedback! Our maintenance team would be more than happy to take care of those work orders for you. Please call or email the office and we'll take care of those items for you. We're sure you'll love calling Portiva home! -Heather Bird, Community Manager

anonymous • vrp • 2020

02/28/2020

It is crazy the blindfold that Portiva puts over your eyes. They make it seem like it's a luxury apartment when it's quite the opposite. If this is your first apartment of course you'll think it's the best thing. Upon moving in, this was my dream… See More

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Portiva Manager

03/16/2020

Hi there, thank you for leaving your feedback. We would like to take this opportunity to address some of your concerns. The team has adjusted their cleaning schedule and daily tasks to address the elevators, breezeways and stairwells more often throughout the week. You will also notice a fresh paint update on our stairwells to get rid of those pesky stains! If you do notice any problem areas, please let them know so they can address them! Management also performs valet trash and breezeway checks each day to ensure trash cans are brought inside daily. If there is anything else the office can do for you, please don't hesitate to let them know! - Lindsay, Bell Customer Service

Verified Resident 775911 • vrp • 2019 - 2020

06/05/2020

Work during the pandemic was put on hold. The amenities closed down but I didn't receive any compensation for the lack of services. I had to fix my shower myself since work wasn't being done. My handyman fixed it and then workers tried to tell me… See More

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Portiva Manager

06/05/2020

Hello, thank you for leaving your comments. We apologize for any inconvenience caused by the closed amenities and emergency-only work order policies during the past few months. The team has since resumed all work orders, and amenities will be opening with certain restrictions in place. Management has not received any orders regarding freezer or stove lights but would be happy to assist; please feel free to submit a maintenance request for those! - Lindsay, Bell Customer Service

Verified Resident 773729 • vrp • 2020

05/30/2020

Management is great, no complaints. Heather Byrd does an amazing job at keeping us up-to-date on everything and my contract signing with her went smoothly. The amenities are all new and well managed. The apt feels new and everything was cleaned thoroughly upon my move-in. Trash… See More

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Former Resident • 2019 - 2020

05/14/2020

I moved from this apartment due to a RODENT entering my apartment and management treating me as if I were lying when I reported it. This occurred in Oct 2019. I am leaving this review now because I have recently moved out and did not want… See More

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Portiva Manager

05/28/2020

Hello, thank you for leaving your comments. We're so sorry if you had any issues with pests upon move-in. We understand the team was able to transfer you to a different apartment. Regarding the move-out charges, these always include final utilities; if there are any other charges you're curious about, please feel free to contact the office directly! - Lindsay, Bell Customer Service

Verified Resident 756728 • vrp • 2018 - 2020

04/01/2020

Portiva is a fantastic place to live! Its staff is friendly, the apartments are in impeccable shape, and its a strong community to be in. 10/10 Would strongly recommend anyone looking for a place to live to check out Portiva!

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Portiva Manager

04/01/2020

Thank you for your review! We appreciate you taking the time out of your day to let us know the things you love! We might be partial, but we think our team and community is pretty amazing too! Thank you again for your review, and we hope we continue to ensure Portiva is a great place to call home! -Darian Thomas, Assistant Community Manager

Verified Resident 616760 • vrp • 2019 - 2020

03/17/2020

Great place to live, the staff respond immediately and very work had to resolve any issues. It is a pleasure living in this clean environment. I would definitely recommend Portiva to anyone looking for a place to live.

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Portiva Manager

03/31/2019

Thank you for taking the time to leave us a review, and for the kind words! We love having you call Portiva home, and are ecstatic to hear you are enjoying your new home with us! We look forward in continuing to make Portiva a place you are proud to call home! -Kathryne Johnson, Community Manager

Resident • 2019 - 2020

03/06/2020

I have lived at Portiva for almost six months in a 2 BR 2 BA apartment on the third floor. There are four floors, so when my neighbor is home, I can hear every single step they take; however, the amenities and overall apartment complex are… See More

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Portiva Manager

03/16/2020

Hello! Thank for you taking the time to leave us a review! We appreciate knowing items that are working, and areas we need to pay more attention to! We are so happy to hear you are enjoying your home at Portiva, and our amenities and events we have! It's our goal to provide top-notch customer service, and make Portiva a great place for our residents to call home! We look forward to seeing you at our future events! Thank you again! -Kathryne Johnson, Community Manager

BrittanyK816 • Resident • 2019 - 2020

02/21/2020

Portiva is leading the apartment industry when it comes to affordable luxury living. I fell in love with the complex from the minute I stepped through the front door. The apartments are gorgeous with high ceilings and granite counter tops. The apartment is spacious and the… See More

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Portiva Manager

03/16/2020

Hi Brittany! Thank you for taking the time to leave us a review, and for all the kind words! We love hearing how you are enjoying our gorgeous apartments, and love our resident events! We are so thankful to have you as our resident, and love seeing you at our events! We hope to continue to strive to make Portiva a great place to call home! Thank you again! -Kathryne Johnson, Community Manager

•

Updated Review

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Manager

Features & Amenities

Parking

Electric Car Charging Station
Optional Garage and Storage Options

General

24-Hour Emergency Maintenance
Auto Detailing Bay
Bike Share Program
Bike Storage and Repair Station
Ceiling Fans in Bedrooms and Living Room
Coffee Bar serving Starbucks
Controlled Access
Cyber Cafe and Lounge
Demonstration Kitchen
Fitness on Demand
French Door Refrigerators
Granite Countertops
Hardwood Flooring
Lawn Games and Bocce Ball Areas
Participation in the Poo Prints Program
Pet Park and Paw Spa
Salt Water Swimming Pool
Shaded Beach Hammock Area
Smart Homes in Select Homes
Soft Close Cabinetry
Spacious Patio in Select Units
Spacious Patios
Stainless Steel Appliances
Subway Tile Backsplash
Two Outdoor Grilling Kitchens
Valet Trash Service
Walk In Closets
Yoga and Cross Training Studio

Pets

Cats Allowed
Fee: $400
Rent: $17
Restrictions: Akita, Alaskan Malamute, American Staffordshire Terrier, Bull Terrier, Chow, Doberman Pinscher, German Shepherd, Great Dane, Husky, Pit Bull, Rottweiler, and St. Bernard and all "mixes" of the above breeds. Snakes, spiders, ferrets and iguanas are NOT allowed due to liability reasons.
Pet Limit: 2
Comments: 1 pet-$400 one time fee, 2 pets- $200 one time fee
Dogs Allowed
Fee: $400
Rent: $17
Restrictions: Akita, Alaskan Malamute, American Staffordshire Terrier, Bull Terrier, Chow, Doberman Pinscher, German Shepherd, Great Dane, Husky, Pit Bull, Rottweiler, and St. Bernard and all "mixes" of the above breeds. Snakes, spiders, ferrets and iguanas are NOT allowed due to liability reasons.
Pet Limit: 2
Comments: 1 pet-$400 one time fee, 2 pets- $200 one time fee

Floor Plans & Pricing

Studio, 0 Bathrooms

Price
Price
N/A
SQ. FT.
N/A
Available
Avail.
N/A
Model
WAIT

Contact Property

1 Bedrooms, 1 Bathroom

Price
Price
$1,225 - $1,428
SQ. FT.
752
Available
Avail.
1 Units
Model
A1

View Floor Plan

Price
Price
$1,253 - $1,553
SQ. FT.
821 - 826
Available
Avail.
2 Units
Model
A3

View Floor Plan

Price
Price
$1,290 - $1,601
SQ. FT.
816 - 832
Available
Avail.
3 Units
Model
A2

View Floor Plan

Price
Price
$1,365 - $1,575
SQ. FT.
905
Available
Avail.
1 Units
Model
A4

View Floor Plan

2 Bedrooms, 2 Bathrooms

Price
Price
N/A
SQ. FT.
1,081
Available
Avail.
N/A
Model
B1

View Floor Plan

Price
Price
$1,432 - $1,650
SQ. FT.
1,156 - 1,175
Available
Avail.
3 Units
Model
B2

View Floor Plan

Price
Price
$1,490 - $1,698
SQ. FT.
1,206
Available
Avail.
2 Units
Model
B3

View Floor Plan

3 Bedrooms, 2 Bathrooms

Price
Price
N/A
SQ. FT.
1,378
Available
Avail.
N/A
Model
C1

View Floor Plan

Price
Price
$1,856 - $2,493
SQ. FT.
1,485
Available
Avail.
2 Units
Model
C2

View Floor Plan

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

Welcome to Portiva, an apartment home community in Jacksonville, Florida. We are convenient to I-95, with Jacksonville beaches and shopping and dining only 10 minutes away at Jacksonville's premier shopping destination, St. Johns Town Center, which is home to 1.1 million square feet of unique shopping and dining including many new stores you won't find anywhere else in Jacksonville.Our pet-friendly community offers well-designed one, two, and three bedroom homes that feature wood-style flooring, French Door refrigerators, premium Stainless Steel appliances, granite countertops, and a washer and dryer in each unit. Start your day in our club-style Fitness Center with On-Demand classes, or hang out in our palm shaded hammock garden. Call and schedule a visit or stop by for a tour today!

Office Hours

Sunday: 01:00 PM - 05:00 PM
Monday - Friday: 09:00 AM - 06:00 PM
Saturday: 10:00 AM - 05:00 PM

Questions & Answers (1)

Can you hear your neighbors?

Anonymous · March, 19 2018 · 1 answer

· Just Now

Yes

Anonymous · May, 24 2018

Frequently Asked

What are noise levels like at Portiva?
The community is rated 3.8/5 stars, which is considered having quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Portiva?
The community is rated 4.1/5 stars, signifying extreme satisfaction on average.

How safe is Portiva?
The community is rated 4.2/5 stars, which is considered being extremely safe on average.

How satisfied are residents with the neighborhood
The community is rated 4.6/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 4.5/5 stars, which is considered being extremely effective on average.

How often does management engage with reviews?
Managers have responded to 79.17% of their community reviews in the past year.

How quickly does management engage with reviews?
Managers have replied within 50.04 days to their community reviews in the past year.

Who manages Portiva?
Bell Partners Inc.

What is the pet policy at Portiva?
Cats Allowed
Fee: $400
Rent: $17
Restrictions: Akita, Alaskan Malamute, American Staffordshire Terrier, Bull Terrier, Chow, Doberman Pinscher, German Shepherd, Great Dane, Husky, Pit Bull, Rottweiler, and St. Bernard and all "mixes" of the above breeds. Snakes, spiders, ferrets and iguanas are NOT allowed due to liability reasons.
Pet Limit: 2
Comments: 1 pet-$400 one time fee, 2 pets- $200 one time fee
Dogs Allowed
Fee: $400
Rent: $17
Restrictions: Akita, Alaskan Malamute, American Staffordshire Terrier, Bull Terrier, Chow, Doberman Pinscher, German Shepherd, Great Dane, Husky, Pit Bull, Rottweiler, and St. Bernard and all "mixes" of the above breeds. Snakes, spiders, ferrets and iguanas are NOT allowed due to liability reasons.
Pet Limit: 2
Comments: 1 pet-$400 one time fee, 2 pets- $200 one time fee

What types of floor plans are available?
Studio, 0 Baths and 1 Bed, 1 Bath and 2 Beds, 2 Baths and 3 Beds, 2 Baths

What is the move-in special?
Due to the recent spike in COVID-19 cases, the leasing offices will temporarily have restricted access. In-person tours and meetings are available. We ask that you call and schedule an appointment when possible. Self-guided and virtual tours are also available. We look forward to assisting you with your apartment home needs.