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Sydney Trace

8575 Merchants Way, Jacksonville, FL 32222
(556 Reviews & Surveys)
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Floor Plans & Pricing

1 Bedroom

A1

1 Bed, 1 Bath | 721 sq. ft.

See Floor Plan Details

2 Bedrooms

B1

2 Beds, 2 Baths

See Floor Plan Details

B2

2 Beds, 2 Baths

See Floor Plan Details

3 Bedrooms

C1

3 Beds, 2 Baths

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

A
A

Renter Ratings

A

Review Ratings

Noise

4.3

Grounds

4.4

Safety

4.5

Office Staff

4.4

Maintenance

4.5

Neighborhood

4.5

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

A+

Number of reviews in the past 365 days

28

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

A+

Average time to respond to reviews

0.89 days

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Sydney Trace Reviews

(116)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Updated Review

Review Author Icon

Resident 1104989

Verified Resident 2022 - 2024

1/30/2024

I've lived at Sydney Trace since August 2022, and I am very happy with my home. The location is perfect, the neighborhood stays mostly quiet, and being on the third floor has been extremely peaceful. The staff is quick to respond to any needs, and… See More >
    Manager

    1/31/2024

    Sydney Trace
    Thank you for your feedback. We are delighted to see that you are enjoying living at Sydney Trace. We set very high standards for our performance and please note that I have passed your comments along to the team. Again, thank you for the great compliments and please continue to give us your feedback (positive and negative). We take all comments to heart and consider all resident feedback to be valuable tools for improvement.

    Updated Review

    Review Author Icon

    Resident 1124235

    Verified Resident 2022 - 2024

    1/2/2024

    The office staff and maintenance are great! I love the community I live in. Maintenance responds to works orders asap and the office staff are always friendly and there to help when I need it. Thank you all!

      Manager

      1/2/2024

      Sydney Trace
      Hello and thank you for your online review of Sydney Trace Apartments. We are so happy that you are having such a great experience at our property. Please let us know if there is anything you need in the future and we can get it taken care of for you. Thank you again and have a great day!
      Review Author Icon

      Resident 1210535

      Verified Resident 2023

      12/21/2023

      I love this community it very quiet, everyone is very respectful and nice. During my process of applying, signing my lease and moving in everyone was very helpful and informative. I'm happy to call Sydney-trace my home.

        Manager

        12/21/2023

        Sydney Trace
        Hello and thank you for your online review of Sydney Trace. We are so happy that you are having such a great experience at our property. Please let us know if there is anything you need in the future and we can get it taken care of for you. Thank you again and have a great day

        Updated Review

        Review Author Icon

        Resident 986274

        Verified Resident 2021 - 2023

        12/10/2023

        Excellent service in all the aspects. The advantage of leaving in this community, you have access of the pool and Gym to. Finally you have all this stores and pharmacy and hospital. Excellent place to live!!

          Manager

          12/10/2023

          Sydney Trace
          Thank you for your feedback. We appreciate you as our resident. If there is anything we can help you with in the future please let us know!

          Updated Review

          Review Author Icon

          Resident 1026046

          Verified Resident 2021 - 2023

          11/19/2023

          The community is a bit newer and my experience has been pretty good the community is quiet well kept and the staff are pretty decent very professional always communicate they are friendly and understanding I recommend 100%

            Manager

            11/20/2023

            Sydney Trace
            Thank you for your feedback. We appreciate you as our resident. If there is anything we can help you with in the future please let us know!
            Review Author Icon

            Resident 1199524

            Verified Resident 2023

            11/14/2023

            I love everything about my apartments. The office is very friendly & is great with getting back in touch with you.Not too far from grocery stores,gas stations & expressway. A really great community to live in if you are starting or have a family .The… See More >
              Manager

              11/16/2023

              Sydney Trace
              Thank you for the 5 STAR review. We are so happy that you are having such a great experience at our property. Please let us know if there is anything we can do to make your stay here even better.
              Review Author Icon

              Resident 1199521

              Verified Resident 2023

              11/14/2023

              My experience here at this community is good, but I hate the neighbors upstairs stumping every day and night. Is a one place to stay not bad at all is quiet don't have to worry about anything the staff here are wonderful love them. They… See More >
                Manager

                11/16/2023

                Sydney Trace
                Thank you for your review. Please let us know what we can do to make your stay here even better.
                Review Author Icon

                Resident 1196445

                Verified Resident 2020 - 2023

                11/5/2023

                My experience has been great I was one of the first residents to move into my unit and I've been there since, I hope to buy a home and I love that there's a home buyers program for help. The staff and maintenance crew have… See More >
                  Manager

                  11/6/2023

                  Sydney Trace
                  Thank you so much for your wonderful review! We love to provide our residents with a community that they are happy to call home! Please don't hesitate to contact us in the office if we can assist you with anything!

                  Updated Review

                  Review Author Icon

                  Resident 1194952

                  Verified Resident 2021 - 2023

                  11/1/2023

                  I moved in here 2021 and when i tell you it was the best decision i ever made. These apartments are so nice and modern and i jus love how they look and the maintenance that y'all keep on them with the car wash station,… See More >
                    Manager

                    11/3/2023

                    Sydney Trace
                    We are so pleased to hear our team is providing you with exceptional service. We value your residency and hope to have you with us for many years to come.
                    Review Author Icon

                    Resident 1181540

                    Verified Resident 2022 - 2023

                    9/17/2023

                    Everything is up to part love everything about my apartment? love the quality and color! The lighting is everything the rooms are very spacious! Love the balcony that's my favorite place to be! Love the quietness of the neighborhood

                    Manager

                    9/20/2023

                    Sydney Trace
                    Thank you for the 5 STAR review and the feedback. We are so happy that you are having such a good experience at our property. Please let us know if there is anything we can help you with in the future!

                    Updated Review

                    Review Author Icon

                    Resident 1172168

                    Verified Resident 2021 - 2023

                    8/20/2023

                    A great quiet place to live in. The staff are great and fast to accommodate my needs. I love how clean they keep the buildings and landscaping, that's a plus when I have guest over. My neighbors are kind and friendly and it's close to… See More >
                      Manager

                      8/20/2023

                      Sydney Trace
                      Thank you so much for the kind review. We are so happy to hear our team is handling all your needs. We value all feedback, please get in touch with us for anything you may need. We are here to assist and make your living experience a great one with us at Sydney Trace.
                      Review Author Icon

                      Resident 1169877

                      Verified Resident 2023

                      8/13/2023

                      Great office staff made move in process super easy. Apartment is soooooo clean and spacious!! I love the environment and how clean these apartments are. I am very pleased with my experience, I couldn't be more satisfied.

                        Manager

                        8/14/2023

                        Sydney Trace
                        Thank you for sharing this feedback, it truly means so much to us here. We are so happy that you are pleased. Feel free to let us know if you need anything.
                        Review Author Icon

                        Resident 1169805

                        Verified Resident 2023

                        8/13/2023

                        My experience with this community went very well. The staff was very helpful and a smooth process, I'd consider this community to family members and friends. The area is super convenient with good fast food restaurants, gas stations, hospital, schools, & entertainment.

                          Manager

                          8/14/2023

                          Sydney Trace
                          Thank you for sharing this feedback, it truly means so much to us here. We are so happy that you are pleased. Feel free to let us know if you need anything.

                          Updated Review

                          Review Author Icon

                          Resident 1050206

                          Verified Resident 2021 - 2023

                          8/6/2023

                          I have had one issue with a neighbors child and the manager addressed it and haven't had any other issues. The apartments are nice and it is quiet for the most part. The residents here pretty much keep to themselves. They have had some incidents… See More >
                            Manager

                            8/6/2023

                            Sydney Trace
                            Thank you for your review and feedback. Please reach out to the leasing office with any concerns and let us know if there is anything we can do to make your stay here even better.
                            Review Author Icon

                            Resident 1162657

                            Verified Resident 2023

                            7/24/2023

                            Good and secluded income based great location shopping and schools good area of town diversified easy to get to and get out of close to main roads clean environment pet friendly with a designated dog park area.

                              Manager

                              7/24/2023

                              Sydney Trace
                              Thank you for the nice review. We appreciate you as our resident. If there is anything we can help you with in the future please let us know!
                              Review Author Icon

                              Resident 1161239

                              Verified Resident 2021 - 2023

                              7/19/2023

                              I just moved in and I don't have any complaints. The person I worked with during the application and move in process was great. The property and apartment is very clean and tidy. I have no complaints!

                                Manager

                                7/20/2023

                                Sydney Trace
                                Thank you so much for your kind words. It means a lot to us to get positive feedback- it lets us know we’re on the right track. We look forward to serving your housing needs for years to come.
                                Review Author Icon

                                Resident 1160994

                                Verified Resident 2023

                                7/18/2023

                                I poured it in from Texas I was very disappointed once I got here because my voucher said for a two bedroom some reason they gave me a one bedroom and put me on a third floor very disappointed staff is not very friendly they… See More >
                                  Manager

                                  7/20/2023

                                  Sydney Trace
                                  We are sorry your living experience has not been the greatest with us. Please feel free to contact the office at your earliest convivence to discuss your issues further.
                                  Review Author Icon

                                  Resident 1155676

                                  Verified Resident 2023

                                  7/2/2023

                                  It's been great so far, I love the appearance & the apartment are spacious and also very well kept the convenance also close to my work is a major factor and the requirements were a lil easier than most

                                    Manager

                                    7/3/2023

                                    Sydney Trace
                                    Thank you so much for your kind words. It means a lot to us to get positive feedback- it lets us know we’re on the right track. We look forward to serving your housing needs for years to come.
                                    Review Author Icon

                                    Resident 1153937

                                    Verified Resident 2023

                                    6/26/2023

                                    Had a lot of issues with the office staff. Application took three weeks and she submitted our application for a two bedroom instead of the 3 bedroom we wanted, after speaking with two different staff members to verify that we were getting a 3 bedroom.… See More >
                                      Manager

                                      6/29/2023

                                      Sydney Trace
                                      I am sorry to hear that you were disappointed in your experience at application. It is our primary goal to provide our residents with the best possible experience. Please let us know if there is anything you need in the future and we can get it taken care of for you. Thank you again and have a great day!
                                      Review Author Icon

                                      Resident 1152459

                                      Verified Resident 2023

                                      6/21/2023

                                      Only lived here a week. But what I can see and tell is the Staff is very helpful, very quiet and clean community. Lots of parking, very clean play area with nice size dog park. Mail center in good walking distant from all apartments.

                                        Manager

                                        6/22/2023

                                        Sydney Trace
                                        Thank you for the 5 STAR review. We are so happy that you are having such a great experience at our property. Please let us know if there is anything we can do to make your stay here even better.
                                        Review Author Icon

                                        Resident 1149387

                                        Verified Resident 2022 - 2023

                                        6/11/2023

                                        I absolutely love this community, it's very quiet, looks amazing and no one bothers you at all. This is by far the best experience i've had when it comes to apartments. The front office staff are very helpful and maintenance are very prompt and efficient.

                                          Manager

                                          6/11/2023

                                          Sydney Trace
                                          Thank you for taking the time to share your positive experience!
                                          Review Author Icon

                                          Resident 1140738

                                          Verified Resident 2023

                                          5/14/2023

                                          Very clean inside the buildings and out, quiet neighborhood, security cameras in parking lot and well lit areas at night. Maintenance cleans frequently in the morning if any trash is noticed. Staff and residents are also very friendly.Clean trash compactor area.

                                            Manager

                                            5/14/2023

                                            Sydney Trace
                                            Thank you for the fantastic review, our team greatly appreciates your kind words and 5-Star rating.
                                            Review Author Icon

                                            Resident 1140730

                                            Verified Resident 2023

                                            5/14/2023

                                            It is a very quiet community. The layout of the apartment is very beautiful and I am enjoying myself here! The office staff was great with me and very informative so I really appreciate them for making the process easy for me.

                                              Manager

                                              5/14/2023

                                              Sydney Trace
                                              Thank you for the fantastic review, our team greatly appreciates your kind words and 5-Star rating.
                                              Review Author Icon

                                              Resident 1138511

                                              Verified Resident 2021 - 2023

                                              5/8/2023

                                              I recommend this apartment complex, they are kept very clean the rules and regulations are great. Staff is always available to help in anything you need. Maintenance requests are usually worked on quick.

                                                Manager

                                                5/8/2023

                                                Sydney Trace
                                                Hello and thank you for your online review. We are so happy that you are having such a great experience at our property. Please let us know if there is anything you need in the future and we can get it taken care of for you. Thank you again and have a great day!
                                                Review Author Icon

                                                Resident 1134754

                                                Verified Resident 2023

                                                4/25/2023

                                                Actually, I just moved, but I can only say that I am super happy with the attention I have received from the moment I submitted my application, everything is very effective and efficient, the maintenance and office staff are super quick to solve problems, I… See More >
                                                  Manager

                                                  4/28/2023

                                                  Sydney Trace
                                                  Thank you so much for your kind words. It means a lot to us to get positive feedback- it lets us know we’re on the right track. We look forward to serving your housing needs for years to come.

                                                  Features & Amenities

                                                  Laundry
                                                  • Washer/Dryer Rental Available
                                                  Pets
                                                  • Dogs Allowed
                                                    Fee: $350. Rent: $25. Restrictions: Breed Restrictions Apply. Comments: Animals Welcome *One-time animal fee and rent are per animal
                                                    Less Info
                                                    More Info
                                                  • Cats Allowed
                                                    Fee: $350. Rent: $25. Restrictions: Breed Restrictions Apply. Comments: Animals Welcome *One-time animal fee and rent are per animal
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                                                  Other
                                                  • 24-Hour Emergency Maintenance
                                                  • Car Wash Location on Site
                                                  • Carpet and Hardwood Flooring
                                                  • Clubroom with Kitchen and TVs
                                                  • Community Center
                                                  • Dog Park
                                                  • Energy and Water Efficient Appliances
                                                  • Fitness Center
                                                  • Fully-equipped Kitchen with Microwave
                                                  • Package Locker Room
                                                  • Picnic Area with Pavilion
                                                  • Playground
                                                  • Pool with Sundeck
                                                  • Spacious 1 or 2 Bedroom Floor Plans
                                                  • Stainless Steel Appliances
                                                  • Storage Space Rentals Available
                                                  • Walk In Closets
                                                  • Wi-Fi in Common Areas
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                                                  Leasing

                                                  Now Open! Come explore Sydney Trace Apartments, a brand new community in Jacksonville, FL. Our community s sleek design and elegant features were built with your comfort in mind. Sydney Trace is ideally positioned to give easy access to the best of what the area has to offer. Located off Oakleaf Village Parkway situated within the Argyle and Oakleaf areas of Jacksonville, Sydney Trace is convenient to restaurants, shopping and entertainment.
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                                                  Office Hours

                                                  • Sunday: Closed
                                                  • Monday - Friday: 09:00 AM - 06:00 PM
                                                  • Saturday: Closed
                                                  This community is managed by

                                                  WRH Realty Services

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                                                  Questions & Answers (1)

                                                  Kimf318
                                                  Asked on: 03/15/2022
                                                  Q: Do you have a 1 or 2 bedroom apartments available
                                                  Manager

                                                  11/18/2022

                                                  Sydney Trace
                                                  A: Thank you for your inquiry. We are currently 100% occupied. Please feel free to go online and put an application in to be on our waitlist.

                                                  Frequently Asked

                                                  How is Sydney Trace Rated?
                                                  Based on 556 number of votes by renters, Sydney Trace is currently rated 4.5 out of 5 stars.
                                                  How satisfied are residents with the upkeep and overall appearance of the grounds at Sydney Trace?
                                                  Sydney Trace is rated 4.4/5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.
                                                  How effective was the maintenance team when resolving your problem?
                                                  Sydney Trace is rated 4.5/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                  What are noise levels like at Sydney Trace?
                                                  Sydney Trace is rated 4.3/5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                  How safe is Sydney Trace?
                                                  Sydney Trace is rated 4.5/5 stars in our renters safety survey, which is considered excellent. The complex is very secure and safe, with no major safety concerns.
                                                  How satisfied are residents with the neighborhood?
                                                  Sydney Trace is rated 4.5/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                  How satisfied are residents with the staff at Sydney Trace?
                                                  Sydney Trace is rated 4.4/5 stars in our renters staff survey, which is considered good. The staff is generally helpful and responsive, with occasional lapses.
                                                  How often does management engage with reviews?
                                                  Managers have responded to 100% of their community reviews in the past year.
                                                  How quickly does management engage with reviews?
                                                  Managers have replied within 0.89 days to their community reviews in the past year.
                                                  Who manages Sydney Trace?
                                                  WRH Realty Services
                                                  What is the pet policy at Sydney Trace?
                                                  Dogs Allowed
                                                  Fee: $350
                                                  Rent: $25
                                                  Restrictions: Breed Restrictions Apply
                                                  Comments: Animals Welcome *One-time animal fee and rent are per animal
                                                  Cats Allowed
                                                  Fee: $350
                                                  Rent: $25
                                                  Restrictions: Breed Restrictions Apply
                                                  Comments: Animals Welcome *One-time animal fee and rent are per animal
                                                  What types of floor plans are available?
                                                  1 Bed, 1 Bath
                                                  2 Beds, 2 Baths
                                                  3 Beds, 2 Baths

                                                  Contact Property

                                                  Sydney Trace

                                                  March 2024

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                                                  Baths

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                                                  Sydney Trace is a 721 sq. ft. apartment in Jacksonville in zip code 32222. This community has a 1 - 3 Beds, 1 - 2 Baths Nearby cities include Orange Park, Neptune Beach, Atlantic Beach, Jacksonville Beach, and Fleming Island.

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