The Reserve at St Johns River
#11,639 #144 #1,374

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The Reserve at St Johns River

5885 Edenfield Road , Jacksonville, FL 32277
(112 Reviews)
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Move-In Specials

New Low Rents with ONE MONTH FREE!!!! 1 Bedrooms starting at $812 Net Effective , 2 Bedrooms starting at $1,253 Net Effective, and 3 Bedrooms starting at $1,68...

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Floor Plans & Pricing

1 Bedroom

Chestnut

1 Bed, 1 Bath | 753 sq. ft.

12 Available Units

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Bay

1 Bed, 1 Bath | 578 sq. ft.

3 Available Units

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Clover

1 Bed, 1 Bath | 888 sq. ft.

1 Available Unit

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Marsh

1 Bed, 1 Bath | 1,188 sq. ft.

1 Available Unit

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2 Bedrooms

Hickory

2 Beds, 2 Baths | 1,050 sq. ft.

12 Available Units

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Sycamore

2 Beds, 2.5 Baths | 1,290 sq. ft.

8 Available Units

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Oak

2 Beds, 1 Bath | 984 sq. ft.

4 Available Units

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Cypress

2 Beds, 1 Bath | 1,037 sq. ft.

3 Available Units

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Pine

2 Beds, 1 Bath | 1,047 sq. ft.

3 Available Units

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Aspen

2 Beds, 2 Baths | 1,158 sq. ft.

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Maple

2 Beds, 1 Bath | 960 sq. ft.

See Floor Plan Details

3 Bedrooms

Cedar

3 Beds, 2 Baths | 1,288 sq. ft.

3 Available Units

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Willow

3 Beds, 3 Baths | 1,544 sq. ft.

2 Available Units

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

C
C

Renter Ratings

D-

Review Ratings

Noise

2.0

Grounds

1.0

Safety

1.0

Office Staff

1.7

Maintenance

1.0

Neighborhood

1.7

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

D+

Number of reviews in the past 365 days

2

Managerā€™s Review Engagement

A+

Percentage of reviews responded to

100.00%

Managerā€™s Review Reply Time

B+

Average time to respond to reviews

7 days

View Community Timeline
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The Reserve at St Johns River Reviews

(111)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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Updated Review

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anonymous

prospective ā€¢ Visited 2023

8/23/2023

Visiting

We went to visit family and scope Jacksonville out. I thought this place was disgusting and inside apartment workmanship was terrible. Big ROACHES NO MATTER IF SPRAYED BY PROFESSIONAL OR HOME OWNER. The gym is terrible and dirty. They will only show manicured area. Don'tā€¦Ā See More >
    Manager

    8/28/2023

    The Reserve at St Johns River
    We're sorry to hear that your visit did not leave you with a more positive opinion of the community. We take pest problems seriously and we do our best to resolve our residents' concerns. If there is anything that we can help your family members with please encourage them to contact our office directly. Thank you.
    Review Author Icon

    anonymous

    prospective ā€¢ Visited 2023

    8/5/2023

    I lived here in high school in the 80's made an appointment to view a unit today. I did not bother driving to the office. In all honestly, I was not willing to navigate through the garbage on the street. I don't mean leaves andā€¦Ā See More >
      Manager

      8/14/2023

      The Reserve at St Johns River
      Thank you for your continued interest in our community. While it is disappointing to hear you did not enjoy a more positive experience during your time here, we appreciate you taking the time to leave us feedback. Please feel free to reach out and weā€™d be more than happy to tell you more about the improvements weā€™ve made.
      Review Author Icon

      anonymous

      Resident ā€¢ 2022

      5/10/2022

      I moved in about a week ago and am so happy with my beautiful apartment. No roaches, no water damage, beautiful river view, and great staff in the leasing office. Holly specifically was kind and personable and made the process so easy at a timeā€¦Ā See More >
        Manager

        2/16/2023

        The Reserve at St Johns River
        Hello! Thank you for taking the time to share your experience. We value your feedback and will be sure to share it with our entire team so that we can work harder to achieve that 5.0 rating. Please contact us if you need anything or have any additional feedback that will help us in our mission. Thank you again!
        Review Author Icon

        anonymous

        Resident ā€¢ 2021

        10/28/2021

        Repairs needed at move in never done 6 months now. Parking is terrible. Noisy music playing in apts. and cars in parking lot. Trash is always overflowing. Go to the manager lots of talk no action. Will not renew lease.

          Manager

          2/23/2023

          The Reserve at St Johns River
          Hello, and thank you for taking the time to provide feedback about our community. We're very sorry to have fallen short of your expectations and will be sure to use your input as our team works to provide a heightened living experience for you and all our valued residents. We invite you to contact us directly to discuss further or if you have any additional information you'd like to share. Again, we truly appreciate your feedback and remain committed to addressing your concerns. Thank you.
          Review Author Icon

          anonymous

          Resident ā€¢ 2019

          11/10/2019

          This needs to be mentioned on account of current issues. Management turns a blind eye to enforcing apt complex rules. Plenty of cars parked on the property without the Charter Landing parking sticker. My sticker was put on by staff. Secondly there's plenty of tenantsā€¦Ā See More >
            Review Author Icon

            Kjackson2209553

            Resident ā€¢ 2019

            10/4/2019

            Just moved in a month ago and I love it! Seems like rent prices in this town have gotten ridiculous for the average single working mom lately so I was happy to find a place that I can afford - and I got a riverā€¦Ā See More >
              Review Author Icon

              anonymous

              Resident ā€¢ 2019

              6/28/2019

              I moved here from another state for my job. I contacted at least 10 communities but the staff here really helped me get everything done and when I got here they even met me on a Sunday after I had driven from out of state.ā€¦Ā See More >
                Review Author Icon

                anonymous

                prospective ā€¢ Visited 2018

                10/26/2018

                If I could give a 0 for staffing, I'd give them that rating. This is one of the most terrible absolute disgusting nightmare I've ever encountered. Each and every one of the staff there from Catina to their boss is absolutely incompetent, rude and disrespectful.ā€¦Ā See More >
                  Review Author Icon

                  Brenda_T

                  Resident ā€¢ 2014 - 2018

                  6/8/2018

                  I love this community because the office staff is always attentive and follow through if I need help or have any maintenance or other issues. Ms. Terri, the office manager, has always made sure that my needs were taken care of. She and the officeā€¦Ā See More >
                    Review Author Icon

                    Triwan_T

                    Resident ā€¢ 2019

                    5/21/2019

                    Oct 2017-My apartment is pretty, but I can't stand having to go into the office or call them for anything. The office manager is unproffesional and rude. Maintenance is sloppy and don't hold your breath waiting for anyone to return your call. Update May 2019:ā€¦Ā See More >
                      Review Author Icon

                      Tierra_S

                      prospective ā€¢ Visited 2017

                      9/7/2017

                      In my experience. I do not recommend these people. They are very unprofessional. Joy is the worst. I've asked her if they had anything to show on a Sunday. She told me no and that all it had to be is painted and I'd beā€¦Ā See More >
                        Review Author Icon

                        Rudy-

                        Resident ā€¢ 2017

                        6/26/2017

                        JUST NASTYYYYYYYYYYYYYY THEY DO NOT HAVE THEY APARTMENTS READY THEY WILL LEAVE OPEN FOOD ON FRIDGE THEY DONT CLEAN OUT THE CABNIETS THEY PAINT OVER HOLES AC BE DIRTY WHEN U MOVE IN JUST FLITHYYYYYYYYYYYYYYYY STR8 UP NASTY MILDEW IN THE LIGHT KITCHEN FILTHYYYYYY THEYā€¦Ā See More >
                          Review Author Icon

                          anonymous

                          Resident ā€¢ 2014 - 2016

                          3/5/2017

                          This complex is the ABSOLUTE WORST PLACE I HAVE EVER LIVED. Management is rude, condescending, unprofessional, disrespectful and has zero regard for the tenants. I lived there for 2 1/2 years and had nothing but problems from day one. From the air-conditioner not working forā€¦Ā See More >
                            Review Author Icon

                            anonymous

                            Resident ā€¢ 2015 - 2017

                            3/1/2017

                            Management is aweful I am in the process of speaking via email with ownership. They are great when your moving in but when you want to leave they are spiteful and rude and DO NOT in any way do their jobs not to mention theā€¦Ā See More >
                              Review Author Icon

                              Cnvail

                              Resident ā€¢ 2010 - 2017

                              5/1/2017

                              Worst management ever! They tell you things are going to be done on a certain day and then they don't call or show. They tell you that you have to leave for the day for them to work so u make arrangements to spend theā€¦Ā See More >
                                Review Author Icon

                                treasureandme

                                Resident ā€¢ 2011 - 2016

                                12/16/2016

                                I moved into Charter Landing Apartments in April 2011, I have had the best experience since I moved to Florida. The office staff was great with welcoming me to the community but with the recent change in management I can now say it's even better.ā€¦Ā See More >
                                  Review Author Icon

                                  DeRealDia

                                  Resident ā€¢ 2010 - 2012

                                  4/21/2016

                                  This is the worst experience I've ever had in Florida apartment living!!!!! Stay away from these units as the maintence men are unprofessional and due illegal things inside your unit that goes against Jacksonville Code Enforcement guidelines...if you need proof look up all of theā€¦Ā See More >
                                    Review Author Icon

                                    anonymous

                                    Resident ā€¢ 2016

                                    4/12/2016

                                    I moved into Charter Landing in November 2015. The office staff was very polite when I first moved in. After I had complaints about issues in my apartment I started being lied to about they where coming and that they ordered the difference parts butā€¦Ā See More >
                                      Review Author Icon

                                      T Vining

                                      Resident ā€¢ 2011 - 2016

                                      1/28/2016

                                      I have lived here for over 5 years - we have had several management companies, all of whom abandoned ship when they couldn't keep up with the much needed repairs around here. The current company has been here for a little over a yearā€¦Ā See More >
                                        Review Author Icon

                                        anonymous

                                        Resident ā€¢ 2014 - 2015

                                        10/26/2015

                                        I believe this is the corporates address since the office staff cant find it. Maybe now some things will start to happen. If I was you guys, I would complain to the BBB and give each of the rude people's name and when they areā€¦Ā See More >
                                          Review Author Icon

                                          LadyWitch

                                          Resident ā€¢ 2015

                                          10/21/2015

                                          I live in Charter Landing apartments.My apartment was clean and ready when I moved in. I choice this apartment after looking a more than 5 apartments.The grounds are clean and picked up daily. But like most places some can't find a trash can so theyā€¦Ā See More >
                                            Review Author Icon

                                            anonymous

                                            Resident ā€¢ 2014 - 2015

                                            10/6/2015

                                            This could be a decent place to live if repairs and upkeep of the apartments were done. The people that are titled maintenance dont have a clue about how to fix or repair anything. There are more problems with leaks, plumbing andā€¦Ā See More >
                                              Review Author Icon

                                              Destiny2243

                                              Resident ā€¢ 2014 - 2015

                                              9/13/2015

                                              I have lived here for a yeas told I could go month to month after my 7 month lease ended for 20 dollars more then they changed owners. I have been trying for 4 months to get a window fixed that I was toldā€¦Ā See More >
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                                                taniamarie

                                                Resident ā€¢ 2013 - 2015

                                                8/21/2015

                                                I am currently a resident here and I can not wait for my lease to be up so I can get far awy from here. When I first moved in the person staying above me was very nasty ad there were cracks in the ceilingā€¦Ā See More >
                                                  Review Author Icon

                                                  Shoncharles123456789

                                                  Resident ā€¢ 2014 - 2015

                                                  8/7/2015

                                                  my name is charles lawton im am a military vet staying at charterlanding apartment in jacksonville for the past year and some change. I have been living in a apartment with little or no A/C with my girlfriend and are 8 month old daugther. I have requestā€¦Ā See More >

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry On-Site
                                                    • Washer/Dryer
                                                    • Washer/Dryer Connections
                                                    Pets
                                                    • Dogs Allowed
                                                      Fee: $300. Rent: $20. Restrictions: Breed Restrictions Apply. Pet Limit: 2. Comments: The Reserve at St. Johns River Apartments in Jacksonville, FL warmly welcomes pets into our community. Please note that our pet rents and pet fees apply on a per-pet basis.
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                                                    • Cats Allowed
                                                      Fee: $300. Rent: $20. Restrictions: Breed Restrictions Apply. Pet Limit: 2. Comments: The Reserve at St. Johns River Apartments in Jacksonville, FL warmly welcomes pets into our community. Please note that our pet rents and pet fees apply on a per-pet basis.
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                                                    Other
                                                    • 24-Hour Management Availability
                                                    • Additional Storage
                                                    • Air Conditioner
                                                    • BBQ and Picnic Area
                                                    • Clubhouse
                                                    • Digital Thermostats
                                                    • DishWasher
                                                    • Dog Park
                                                    • Fitness Center
                                                    • Formal Dining Area
                                                    • Free Weights
                                                    • Gooseneck Kitchen Faucet
                                                    • Granite Countertops
                                                    • Linen Closets
                                                    • Loft and Townhome Layouts Available
                                                    • Microwave
                                                    • No Security Deposit Program
                                                    • On-Site Maintenance
                                                    • On-Site Management
                                                    • Patio, Balcony and Open Concept Decks
                                                    • Playground
                                                    • Plush Carpet in Bedrooms
                                                    • Pool
                                                    • Pre-qualified Renter's Insurance Available
                                                    • Public Transportation
                                                    • Refrigerator
                                                    • River and Pool Views Available
                                                    • Shower and Tub
                                                    • Skylight
                                                    • Smoke Free
                                                    • Soccer Court
                                                    • Spacious Kitchen with Pantry
                                                    • Stainless Steel Appliances
                                                    • Sundeck
                                                    • Tennis Court
                                                    • Tile and Wood Plank Style Flooring
                                                    • Valet Trash Service
                                                    • Vaulted Ceilings
                                                    • Walk In Closets
                                                    • White Cabinetry with Chrome Hardware
                                                    • Window Coverings
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                                                    Leasing

                                                    New Low Rents with ONE MONTH FREE!!!! 1 Bedrooms starting at $812 Net Effective , 2 Bedrooms starting at $1,253 Net Effective, and 3 Bedrooms starting at $1,682 Net Effective. Ask about our preferred employer program today!
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 04:00 PM

                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 03/19/2018
                                                    Q:Ā What is the estimated utility bill for one person?

                                                    Frequently Asked

                                                    Based on 112 number of votes by renters, The Reserve at St Johns River is currently rated 2.7 out of 5 stars.
                                                    The Reserve at St Johns River is rated 1/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    The Reserve at St Johns River is rated 1/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    The Reserve at St Johns River is rated 2/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                    The Reserve at St Johns River is rated 1/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    The Reserve at St Johns River is rated 1.7/5 stars in our renters neighborhood survey, which is considered poor. The complex is located in a very undesirable and unsafe neighborhood with limited or no access to local attractions and services.
                                                    The Reserve at St Johns River is rated 1.7/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 7 days to their community reviews in the past year.
                                                    Dogs Allowed
                                                    Fee: $300
                                                    Rent: $20
                                                    Restrictions: Breed Restrictions Apply
                                                    Pet Limit: 2
                                                    Comments: The Reserve at St. Johns River Apartments in Jacksonville, FL warmly welcomes pets into our community. Please note that our pet rents and pet fees apply on a per-pet basis.
                                                    Cats Allowed
                                                    Fee: $300
                                                    Rent: $20
                                                    Restrictions: Breed Restrictions Apply
                                                    Pet Limit: 2
                                                    Comments: The Reserve at St. Johns River Apartments in Jacksonville, FL warmly welcomes pets into our community. Please note that our pet rents and pet fees apply on a per-pet basis.
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths
                                                    2 Beds, 2.5 Baths
                                                    3 Beds, 2 Baths
                                                    3 Beds, 3+ Baths
                                                    New Low Rents with ONE MONTH FREE!!!! 1 Bedrooms starting at $812 Net Effective , 2 Bedrooms starting at $1,253 Net Effective, and 3 Bedrooms starting at $1,682 Net Effective. Ask about our preferred employer program today!

                                                    Check Availability

                                                    The Reserve at St Johns River

                                                    March 2024

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                                                    The Reserve at St Johns River is a 578 - 1,544 sq. ft. apartment in Jacksonville in zip code 32277. This community has a 1 - 3 Beds, 1 - 3 Baths Nearby cities include Orange Park, Neptune Beach, Atlantic Beach, Jacksonville Beach, and Fleming Island.

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