The Views at Harbortown

Dear resident, we appreciate your review and feedback. We are sorry that the amenities at our community have been momentarily closed. Our goal is to keep our residents healthy, happy, and safe with the recent social distancing order placed. We apologize for any inconvenience and hope you can understand that we are never happy to let our residents down. We would be happy to discuss any additional feedback if you could please visit our office at your earliest convenience. Sincerely, Belinda S., Community Manager [email protected]

Thank you for taking the time to share your experience. It is beyond disappointing to hear that your experience has been anything less than exceptional and sincerely apologize. We hope you will take the time to contact us directly at [email protected] so we may connect further on these issues and work to improve your stay as soon as possible. We hope to hear from you soon.

Hello and thanks for the great review! We are delighted to hear that Mike has aided in providing you with excellent maintenance service. We take great pride in our 5-star work and we're glad to know you've experienced it firsthand. We look forward to continuing to exceed your expectations! Warmly, Tammy M., Community Manager 904-220-9411

Hi Jaimee. I am sorry that you feel you had a negative experience regarding your move out costs. I will be happy to forward you a copy of your pet addendum and the estimate from the carpet vendor that recommended replacement due to pet urine/damage. You can reach out to me anytime. I look forward to hearing from you. Sincerely - Tammy, Property Manager

Natasha, We are so thrilled that you and Shawn enjoy living at The Views and decided to renew with us! We thoroughly love having you both and Rex too! Thanks so much for taking the time to write such a rave review! Looking forward to another wonderful year with the three of you!

Thank you for providing your feedback and review of The Views at Harbortown Apartments. We would like to take this opportunity to apologize for the fire system and the issues you have experienced. There have been problems associated with heightened sensitivity levels pertaining to the particle counters and the registering of construction dust settling in which we are currently addressing. The dust stirred up as a result of the construction of the community can be a factor with these types of sensors. We have replaced several in order to alleviate the issue and we are having the system further inspected to ensure this is not an ongoing concern in the future. We are also sorry to hear that you are able to hear your surrounding neighbors. In a shared living environment, some noises are unavoidable and each person has a different sensitivity to those noises. We would like to get further details on this and ask that you contact the leasing office when you have a moment to discuss. If what you are experiencing is deemed to be excessive, we want to ensure we address that for you right away. We look forward to hearing from you soon, and hope we can make your experience going forward a more pleasant one!

Thanks so much for taking the time to post your review of our community. The property manager would love the opportunity to personally address each of your items above as some further information is needed on the AC, doors being repainted and mopping of the lobby. We are so sorry that the office holiday hours and closing inconvenienced you; signs were posted in advance and throughout the community to make residents aware of the holiday hours. I hope you were able to get the gifts once the office reopened. Again, please call or stop by at a time that is convenient for you. We look forward to hearing from or seeing you soon!

Dear Anonymous, We are so sorry to hear that you feel this way. We would like to address some of your issues; AC filters are changed monthly by our maintenance team at the resident's request. Please contact the leasing office to schedule yours to be changed, and at that time we can address the dog issue you have as well. We do have 9 dog stations located throughout the community with the marina area offering several in addition. If you see irresponsible pet owner's, please call the leasing office and we will address this issue by providing a brief description of the dog and owner. We do impose fines for not cleaning up pet waste, which can also result in lease termination for continual violators. Although there is ample parking on the property, allowing boats and other recreational vehicles can limit the available parking we do have. It is for this reason that we do not allow this. There are several storage facilities located in very close proximity to the community that do offer boat storage and we can give you contact information when you call the leasing office.

Thank you so much for choosing The Views as your home. While living in a new construction community has it's challenges, I would like the chance address each of your concerns personally. Please call the leasing office at your convenience to set up a time for us to meet and personally discuss your review. I look forward to speaking with you soon.