Review History for Verified Resident 597621

Village Walk Apartments


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Resident 597621

Verified Resident 2016 - 2020

1/20/2021

Maintenance is very good, especially Serg. He is always smiling, waving hello, polite when fixing things in the apartment. Ish is very kind and a good manager, helpful, friendly, and polite. Then there is Macaria. Macaria acts as though she has no concern or care for any issue that is called in. Her head is in the clouds, I feel like I am talking to a chair. She doesn't listen to the issue at hand, and I get the feeling that she could care less about the resident's concerns. I am always disappointed when she answers the phone. I wish there was someone else in the front office to deal with. The office staff that was here when I moved in in 2016 was so much more approachable and caring.
    Manager

    1/22/2021

    Village Walk Apartments
    Good evening, Thank you for taking the time to leave us a review. We apologize if a recent experience was not what you expected with one of our employees. We are aware of the situation in question and have discussed as a team how we can learn from it. Our mission going forward is to assure you the best customer experience by any means possible and that you feel heard and listened too at all times. Best regards, Ismael Basart Community Manager
    1 Previous Review

    Previous Review

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    Resident 597621

    Verified Resident 2016 - 2019

    1/28/2019

    Sometimes the main gate isn't closed at night. I don't know why. My only request or concern is that it pleased be closed consistently every evening at 7pm. Other than that the safety seems to be very good here. I have not heard of any vandalism or break ins and keeping the main gate closed every evening will help keep it that way. Thank you.
      Manager

      2/15/2019

      Village Walk Apartments
      Thank you again for taking the time to let us know how we did. We have been monitoring the gates and so far all seems to be operating properly. We can assure that if any issue arise we will surely have hire qualified professional's to address them. We hope the rest of your week is spectacular! Kind regards, I.Basart Community Manager

      Review 64 out of 245

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      Village Walk Apartments

      March 2024

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