#9,134 #120 #1,130

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Drake at Deerwood

9727 Touchton Road, Jacksonville, FL 32246
(75 Reviews)
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epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

B-
B-

Renter Ratings

C

Review Ratings

Noise

2.5

Grounds

1.5

Safety

1.5

Office Staff

2.3

Maintenance

2.8

Neighborhood

3.5

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

C

Number of reviews in the past 365 days

4

Managerā€™s Review Engagement

A+

Percentage of reviews responded to

100.00%

Managerā€™s Review Reply Time

B+

Average time to respond to reviews

5.5 days

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Drake at Deerwood Reviews

(74)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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anonymous

Resident ā€¢ 2022 - 2023

12/5/2023

The Drake is a business and not a home anymore

Since the new owners bought The Drake, there has been minimal regard for the residents. There has been fees added on since the ownership change and residents have no say in anything. Increased prices for unreliable valet trash ($35 in fees for trash), a newā€¦Ā See More >
    Manager

    12/13/2023

    Drake at Deerwood
    Thank you for your candid comments. As your new management team, we appreciate your feedback about our recent changes, including new services. We would appreciate the opportunity to discuss your concerns in depth and invite you to email us at drake@alapts.com when you have a moment. We look forward to connecting.
    Review Author Icon

    anonymous

    Resident ā€¢ 2023

    11/24/2023

    Don't rent here

    This is NOT a luxury apartment complex. It's over priced and they treat tenants like children. since the new management took over it's worse. They bombard you with emails and threaten you with fines. Do this, don't do that. Fine, fine, fine. $$$ Renovating theā€¦Ā See More >
      Manager

      11/29/2023

      Drake at Deerwood
      We appreciate you taking a moment to share your thoughts. As a new management team, we strive to consistently provide clear communication and transparency regarding our fees and policies. We are happy to discuss any questions you have about billing matters, and we invite you to contact our office at your convenience at drake@alapts.com.
      1.0(1 rating)
      Review Author Icon

      anonymous

      Resident ā€¢ 2023

      11/13/2023

      Maybe one day it will be 'premier.'

      Was excited to move here, but after I did someone bought the complex and decided to do a bunch of renovations. It's been nothing but noise, trash, inconveniences, new charges/increases on my monthly bill, and nonstop people coming in and out of my apartment. Theā€¦Ā See More >
        Manager

        11/17/2023

        Drake at Deerwood
        Thank you for sharing your concerns. The comfort of our residents is always at the forefront of our renovation decisions, and we appreciate your patience. Please know that we are working diligently to complete the project as soon as possible. We welcome the opportunity to learn more about your concerns so we can work to address your needs. At your convenience, please contact our office so we can speak to you directly.
        1.0(2 ratings)

        Updated Review

        Review Author Icon

        anonymous

        Resident ā€¢ 2021 - 2023

        8/16/2023

        Maintenance should Hose Down Stairwells & Spider Cob web on walls

        It's not fair to raise rents under these conditions. The dog park needs TLC. The car wash area as well. Make the place look aesthetically pleasing. What needs to happen so the place attracts the right type of clientele.ā€¦Ā See More >
          Manager

          8/21/2023

          Drake at Deerwood
          While we're pleased that your experience with us was largely positive, we can't help but feel disappointed by certain aspects of your feedback. We sincerely enjoyed having you as a resident of our community, and we'll be sure to keep your comments in mind as we identify new opportunities for improvement. For now, please know that we wish you nothing but the best! - The Wimberly at Deerwood Team
          1.0(1 rating)
          Review Author Icon

          anonymous

          Resident ā€¢ 2022

          2/6/2023

          Front office Staff

          I lived in this complex over 6 months ago. The front office girls are nice (especially Brie) but they have no control over the apartment complex. The front gate was always broken. Between the countless homeless people (sleeping in the dog park) and car break-insā€¦Ā See More >
            Manager

            4/13/2023

            Drake at Deerwood
            We're sorry to hear about the concerns you had during your time with us. Please know that the comfort of our residents is a top priority for our team and we have been making several efforts recently to improve the comfort level. Our community gates were repaired at the end of the year and we're proud to say we haven't had any issues since the repairs. We have also begun working with a new Courtesy Officer who is doing an excellent job assisting our community. It sounds like the concerns you had were in the past, but please let our team know if you are currently having any issues at our community. We're always more than happy to assist! - Wimberly at Deerwood Team
            1.0(1 rating)
            Review Author Icon

            anonymous

            Resident ā€¢ 2021 - 2022

            7/13/2022

            LOVE the Wimberly team!

            I moved in about a year ago and I love love love living here at Wimberly! The entire team is truly caring and attentive. Mikeā€™s team are awesome, Rodney and Junior are always available and quick to respond even after hours and on weekends. Theyā€¦Ā See More >
              Manager

              7/18/2022

              Wimberly at Deerwood
              Weā€™re so pleased to see that your Wimberly at Deerwood experience here has been so positive, Darlene! Our team loves to see weā€™ve made your first year here excellent. We look forward to continuing to provide you with the exceptional experience you deserve!
              Review Author Icon

              anonymous

              Resident ā€¢ 2018 - 2022

              6/13/2022

              Several Thank Youā€™s!!

              I am so behind on letting staff/maintenance know I appreciate their help and kindnessā€¦Rodney, thanks for coming out on a hot, humid Sunday afternoon to fix the problem with the air. You were your usual ā€œhappyā€ to help self and went above and beyond. Iā€™mā€¦Ā See More >
                Manager

                7/1/2022

                Wimberly at Deerwood
                Hi there! Thanks so much for taking the time to share this lovely feedback. Customer care is a top priority for our entire team here at Wimberly at Deerwood, so we appreciate you for sharing your experiences. Please do not hesitate to reach out if you ever need anything during your stay! We'll be sure to share your compliments with our team. Thanks again! - Wimberly at Deerwood Team
                Review Author Icon

                TommyT63

                Resident ā€¢ 2019

                3/16/2022

                I would strongly recommend avoiding this place. They sent my girlfriendā€™s account to collections after she decided not to renew her lease, even though she notified them well in advance. Sign your lease with caution.ā€¦Ā See More >
                  Manager

                  3/23/2022

                  Wimberly at Deerwood
                  Thank you for reaching out on your girlfriend's behalf. We do apologize if there was a miscommunication regarding her move-out! Please have her reach out to us so that we can look into her account. Customer care is a great priority here, so we hope to hear from her soon! - Wimberly at Deerwood Team
                  Review Author Icon

                  anonymous

                  Resident ā€¢ 2020 - 2021

                  12/2/2021

                  Gate has not worked since moving here. The dog park is falling apart - literally the gate was on the ground. Neighbors are noisy, smoking in the apartment that makes your own apartment stink like an ash tray. No one picks up after their dogs.ā€¦Ā See More >
                    Manager

                    12/7/2021

                    Wimberly at Deerwood
                    Thanks for bringing your concerns to our attention! We're disappointed to hear that you haven't been pleased with your stay, but due to your anonymous screenname we're not able to contact you about your concerns. Our residents' comfort is a top priority at our community, so we appreciate you for sharing your thoughts on further improvement. Please contact our office and we'd be happy to speak with you further! Thank you. - Wimberly at Deerwood Team
                    Review Author Icon

                    anonymous

                    Resident ā€¢ 2019 - 2021

                    6/19/2021

                    Wimberly at Deerwood is the best community I have ever lived in! It is so peaceful & quiet. The location is great, the staff is attentive & the maintenance is very prompt & respectful. Happy to call this charming community my Home!

                      Manager

                      6/21/2021

                      Wimberly at Deerwood
                      We're so glad to hear that! It's been a pleasure having you as a resident of Wimberly at Deerwood. You're welcome to reach out to us anytime for assistance with your home! We hope to have you as a long-time resident. - Wimberly at Deerwood Team
                      Review Author Icon

                      anonymous

                      Resident ā€¢ 2020

                      8/5/2020

                      I moved here October and not going to resign a lease. One because the complex manager had someone living here as (guest) who was harassing me and who ended up killing my Yorkie.. Then when I tell them I will Not be signing another leaseā€¦Ā See More >
                        Manager

                        8/9/2020

                        Wimberly at Deerwood
                        Hello, thank you for taking a moment to voice your concerns. We were truly sorry to hear about the experience you have had with your neighbor, however, our team was more than willing to assist you through this situation. Our residents' comfort is our highest priority, so we apologize for the situation you have had. Our maintenance team has assisted you with your AC unit to ensure that it is working properly and we are pleased to report that it is fully functioning. We were truly sorry to hear about your plans to move-out! Our team would be happy to discuss our move-out policies with you further, so please give us a call. Due to your plans to move-out, our maintenance team will resolve any concerns with your home for the next resident. Thanks for your time! - Wimberly at Deerwood Team
                        1.0(1 rating)
                        Review Author Icon

                        Resident 643776

                        Verified Resident ā€¢ 2007 - 2019

                        5/22/2019

                        I have live at Wimberly at Deerwood for 12 yrs. A beautiful complex with caring & knowledgeable staff. Would notddd live anywhere else. Maintenance is quick and fixed first time or they will persist until fixed. After hours maintenance and security responds quickly.

                          Manager

                          5/23/2019

                          Wimberly at Deerwood
                          We love reading your five-star Wimberly at Deerwood experience, thank you for taking the time to share this with us! It honors us to have a long-time resident reflect on their time here, and it truly overjoys us to read that our team's friendly demeanor and excellent service have been an integral aspect of your positive experience as well. It's wonderful that you have so many reasons to be happy here, and we wish for you to have many more years of continued satisfaction in your home! Have a great day, The Wimberly at Deerwood Team
                          Review Author Icon

                          Resident 642004

                          Verified Resident ā€¢ 2019

                          5/17/2019

                          I was looking for an apartment while deployed overseas, and messaged several apartment communities during that time. I explained to each, that I did not have phone service and needed as much info thru email as possible. This is the only place that not onlyā€¦Ā See More >
                            Manager

                            5/22/2019

                            Wimberly at Deerwood
                            Hey, Shannon! We first want to thank you for your service and we're very happy to know that our team was able to meet your needs when it comes to helping you find your perfect home. We hope you are now settled in and if you experience any minor issues in the future, we will always aim to address these as quickly as we can. We hope to keep up the good work and thank you again for calling our community home. Sincerely, The Wimberly at Deerwood Team
                            Review Author Icon

                            Resident 642003

                            Verified Resident ā€¢ 2019

                            5/17/2019

                            The staffs are so nice. They are thoughtful. I love all the amenities and facilities. I look forward to events every now and then. Thank you very much for everything. I hope I can stay here as long as I can.

                              Manager

                              5/22/2019

                              Wimberly at Deerwood
                              This is great to hear, thank you for sharing this feedback with us! We feel honored that we've been able to provide you with such a great place to call home and if you ever have any suggests for future events, we always love hearing from you. Thanks again and we hope you continue to enjoy your home for many years to come! Have a great day, The Wimberly at Deerwood Team
                              Review Author Icon

                              Resident 594507

                              Verified Resident ā€¢ 2018 - 2019

                              1/18/2019

                              Conveniently located near to many restaurants, supermarkets, etc. Somewhat of a quiet neighborhood. Not really 'gated' as expected for there's a need of CCTV cameras for houses closer to the woods. The office staff is a formidable team & the maintenance staff always does aā€¦Ā See More >
                                Manager

                                1/22/2019

                                Wimberly at Deerwood
                                We appreciate your short but sweet review! Thank you for your kind words regarding our maintenance team as well as our convenient location. We hope you continue to enjoy your home and if there's anything you need, we are always here for you. Have a wonderful day, The Wimberly at Deerwood Team
                                Review Author Icon

                                Resident 570841

                                Verified Resident ā€¢ 2017 - 2018

                                11/13/2018

                                Overall the price is good and staff is GB great. However, more attention could be placed on maintaining the landscaping and building exteriors. Appearance of exterior has been my biggest issue as it has gone down since I moved in. The staff is wonderful andā€¦Ā See More >
                                  Manager

                                  11/15/2018

                                  Wimberly at Deerwood
                                  Hello! Thank you for taking the time to leave a review of our community. All feedback is valuable to us. We are happy to hear that our staff members have provided you with excellent service and that you have enjoyed attending our resident events! We appreciate your suggestion regarding the improvement of the grounds, and will make this a priority moving forward. If there is ever anything we can do for you, please don't hesitate to reach out to our office directly! Have a wonderful day. -Your Wimberly at Deerwood Team
                                  Review Author Icon

                                  Ballen100

                                  Resident ā€¢ 2018

                                  3/31/2018

                                  Place has really gone downhill since purchased by Olympus. If you see older reviews about how great the staff is, theyā€™re the same people but not they now act completely differently and they, like too many Jax apartment communities, will want above and beyond theā€¦Ā See More >
                                    Manager

                                    4/3/2018

                                    Wimberly at Deerwood
                                    Hello, We greatly appreciate your feedback as our team takes reviews like this very seriously. We are saddened to hear that your experience in our community has not been as positive as it can be. We encourage you to visit our office so that we can personally address your concerns in greater detail. We look forward to hearing from you soon.
                                    Review Author Icon

                                    Mstokes21

                                    Resident ā€¢ 2013 - 2016

                                    6/13/2016

                                    We lived at this apartment complex for 3 years. The only reason we moved is because we bought a house. This is by far the nicest apartment we have ever lived in. Fantastic staff, everyone that works there is friendly and they do what theā€¦Ā See More >
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                                      anonymous

                                      Resident ā€¢ 2012 - 2016

                                      2/11/2016

                                      Great staff and Cutomer service- definitely feels like home. The grounds are always maintained and the amenities are top notch. I couldn't ask for a better place to live.ā€¦Ā See More >
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                                        anonymous

                                        Resident ā€¢ 2016

                                        2/10/2016

                                        My experience at Wimberly has been fantastic so far. Absolutely love my apartment and the staff has been very professional and helpful. I highly recommend this complex to anyone who is looking for a new apartment.

                                          Review Author Icon

                                          anonymous

                                          Resident ā€¢ 2013 - 2016

                                          2/3/2016

                                          Love it here. The staff is always nice when they greet you and they remember who you are. It's nice to know your not just another person in the community. The location is perfect. Close to the mall, grocery store, restaurants and a movie theater!ā€¦Ā See More >
                                            Review Author Icon

                                            anonymous

                                            Resident ā€¢ 2013 - 2016

                                            1/21/2016

                                            I've lived here at Wimberly for over 3yrs. I absolutely love it here. Great staff, always willing to help. The apartments are spacious and quiet. There are barely any Maintenance issues, but if there is, it's resolved quickly. Very nice amenities, free zumba for residentsā€¦Ā See More >
                                              Review Author Icon

                                              Murrdc1

                                              Resident ā€¢ 2014 - 2015

                                              10/27/2015

                                              I love living here. From the amenities to the hospitality you receive when walking into the office. Everybody is super great here especially the maintenance staff they are very fast taking maintenance request.

                                                Review Author Icon

                                                Jackie0522

                                                Resident ā€¢ 2013 - 2015

                                                8/14/2015

                                                had the pleasure of being a proud tenant for 2 years. The complex is very clean. Maintenance was prompt if needed and always polite. Being a single mom at the time aND a full-time nursing student I often was unable to take myour children places..ā€¦Ā See More >
                                                  Review Author Icon

                                                  anonymous

                                                  Resident ā€¢ 2015

                                                  6/24/2015

                                                  I've lived here for about a month and absolutely love it. There were a few problems with my a/c and other issues upon moving in but the office staff and maintenance staff have been extremely helpful and courteous and have solved all of my issuesā€¦Ā See More >

                                                    Features & Amenities

                                                    Laundry
                                                    • In-Unit Washer/Dryer
                                                    Parking
                                                    • Garage
                                                    • Parking
                                                    • Rv, Boat And Trailer Parking
                                                    Pets
                                                    • Cats Allowed
                                                      Fee: $350. Rent: $25. Restrictions: We happily accept up to 2 per home with no weight limit. We have a one-time non-refundable pet fee of $350 for your 1st pet and and additional $250 for your 2nd pet. We also have a monthly pet rent of $25 per pet.. Pet Limit: 2
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                                                    • Dogs Allowed
                                                      Fee: $350. Rent: $25. Restrictions: We happily accept up to 2 per home with no weight limit. We have a one-time non-refundable pet fee of $350 for your 1st pet and and additional $250 for your 2nd pet. We also have a monthly pet rent of $25 per pet.. Pet Limit: 2
                                                      Less Info
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                                                    Other
                                                    • Business Center
                                                    • Car Wash Location on Site
                                                    • Clubhouse
                                                    • Dog Park
                                                    • Fitness Center
                                                    • High-Speed Internet
                                                    • Media Center or Movie Theater
                                                    • Outdoor Kitchen with Gas Grills
                                                    • Pets Allowed
                                                    • Pool
                                                    • Spa
                                                    • Sundeck
                                                    • Swimming Pool with Jacuzzi
                                                    • Volleyball Court
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                                                    Leasing

                                                    Look no further for a place that feels like home. The Drake at Deerwood's spacious apartments are designed for quality, comfort, and convenience. Our centrally-located apartments in Jacksonville, FL offers convenience right outside your doorstep. Choose from a variety of floor plans, community features & more to fit your lifestyle.
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                                                    Office Hours

                                                    • Sunday: 01:00 PM - 05:00 PM
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    American Landmark

                                                    B
                                                    B
                                                    Communities
                                                    103

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 75 number of votes by renters, Drake at Deerwood is currently rated 3.8 out of 5 stars.
                                                    Drake at Deerwood is rated 1.5/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    Drake at Deerwood is rated 2.8/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    Drake at Deerwood is rated 2.5/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                    Drake at Deerwood is rated 1.5/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    Drake at Deerwood is rated 3.5/5 stars in our renters neighborhood survey, which is considered average. The complex is located in a neighborhood with some safety or desirability concerns, with limited access to local attractions and services.
                                                    Drake at Deerwood is rated 2.3/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 5.5 days to their community reviews in the past year.
                                                    American Landmark
                                                    Cats Allowed
                                                    Fee: $350
                                                    Rent: $25
                                                    Restrictions: We happily accept up to 2 per home with no weight limit. We have a one-time non-refundable pet fee of $350 for your 1st pet and and additional $250 for your 2nd pet. We also have a monthly pet rent of $25 per pet.
                                                    Pet Limit: 2
                                                    Dogs Allowed
                                                    Fee: $350
                                                    Rent: $25
                                                    Restrictions: We happily accept up to 2 per home with no weight limit. We have a one-time non-refundable pet fee of $350 for your 1st pet and and additional $250 for your 2nd pet. We also have a monthly pet rent of $25 per pet.
                                                    Pet Limit: 2

                                                    Contact Property

                                                    Drake at Deerwood

                                                    March 2024

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                                                    Beds

                                                    0

                                                    Baths

                                                    0

                                                    Drake at Deerwood is an apartment in Jacksonville in zip code 32246. This community has a 0 Bed, 0 Bath Nearby cities include Orange Park, Neptune Beach, Atlantic Beach, Jacksonville Beach, and Saint Johns.

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