Renter Ratings

Noise	N/A
Grounds	4.5
Safety	4.1
Office Staff	4.4
Maintenance	4.3
Neighborhood	4.6
SatisFacts™ Tour Survey	4.5/5
SatisFacts™ Move-In Survey	4.2/5
SatisFacts™ Maintenance	4.6/5
SatisFacts™ Renewal Survey	3.5/5

Review Count

Number of reviews in the past 365 days	13

Manager's Review Engagement

Percentage of reviews responded to	84.62%

Manager's Review Reply Time

Average time to respond to reviews	80.92 days

Ratings & Reviews (119 Reviews)

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Heron Lake By ARIUM Manager

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Scruffyduff • Resident • 2020 Recommended

Updated 03/16/2020

Reviewed 03/16/2020

Having some issues upon move in, I was pleasantly surprised at the lengths the staff took to meet my expectations. They not only made things right but they went above and beyond in doing so. I am grateful for their efforts and my experience since has… See More

Heron Lake By ARIUM Manager17/17/2020

We're sorry to hear you encountered issues upon moving in, but we're happy to hear we went above and beyond to make things right! If you need anything else, don't hesitate to let us know!

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Verified Resident 666486 • 2014 - 2019 Recommended

Updated 07/18/2019

Reviewed 07/18/2019

I have been living in this community for about 6 years now and I've found it to be a a clean, well maintained quiet community. I have nothing else to say except that the office staff has always been helpful and curtiuos. I would highly recommend… See More

Heron Lake By ARIUM Manager19/19/2019

We couldn't be more thrilled to hear you enjoy living at Heron Lake by ARIUM! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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Verified Resident 511239 • 2017 - 2019 Recommended

Updated 07/08/2019

Reviewed 07/09/2018

Good community. Easy access to markets, banks, stores, transportation, hospitals and medical services, Kissimmee's Downtown, 35 minutes to Disney and SeaWorld, 45 to Universal and, 35 - 40 minutes to MCO.

Heron Lake By ARIUM Manager23/23/2018

Thank you for writing. Comments like these are why we do what we do! Your satisfaction is #1 on our list of priorities. We're so happy to know that you've enjoyed your stay at Heron Lake so far. We're happy you're pleased with the neighbors, staff and the property in general. But at Heron Lake, we like to continually raise the bar so please write back in a few months and let us know if your experience get even better! Thanks again for the review, and we look forward to making your stay here even better.

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• 2018 - 2019 Recommended

Updated 07/04/2019

Reviewed 01/31/2019

Apartments are clean, pest free, environment is safe, I have not encountered anyone walking around the premises that does not belong here (as of yet) and I feel safe at all times. Maintenance is pretty quick getting orders filled as well and all office staff have… See More

Heron Lake By ARIUM Manager20/20/2020

Thank you so much for taking the time to leave us this feedback! We're happy to hear our staff has been so supportive during your stay. If you need anything from us, don't hesitate to let us know!

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Verified Resident 660357 • 2011 - 2019 Recommended

Updated 07/03/2019

Reviewed 07/03/2019

Haven't had no problems since I moved in. It's a nice place to live, nice and quiet. When I do have problems the maintenance guys are quick to fix it, awesome. The management seems better than the one we had before

Heron Lake By ARIUM Manager10/10/2019

We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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Verified Resident 657913 • 2019 Recommended

Updated 06/27/2019

Reviewed 06/27/2019

Too soon to tell. I've been here less than a month, therefore I can't say anything negative because so far so good. Any situation that has arise has been either taken care of or is in process. Time tells all. But it seems hopeful to a… See More

Heron Lake By ARIUM Manager28/28/2019

We want you to know that your satisfaction is our top priority, and it makes us proud to hear that your standards for Heron Lake by ARIUM are being met. We'd like to take it to the next level and exceed expectations, so let us know when you've noticed improvements. Please don't hesitate to alert us to any areas you feel need immediate attention and we'd be happy to assist.

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Verified Resident 655491 • 2019 Recommended

Updated 06/21/2019

Reviewed 06/21/2019

They treat you great to get you to move in, after you are already in, good luck trying to get your apartment issues solved, you can't even get anybody on the phone, you explain your problem to different people all the time and when you go… See More

Heron Lake By ARIUM Manager26/26/2019

On behalf of Heron Lake by ARIUM, we'd like to apologize for your frustrating stay so far. We're sorry to hear you've encountered issues in reach our community team. Let us make things right. If you'd like to reach out to us at [email protected] we can better assist you in fixing these issues.

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Verified Resident 499969 • 2018 - 2019 Recommended

Updated 06/19/2019

Reviewed 06/13/2018

Cleanliness is always maintained, quiet and peaceful. Community pool and gym is great! Community staff is very responsive and courteous. Looking forward to more years living here, hopefully. Location is convenient to attractions

Heron Lake By ARIUM Manager23/23/2018

Thank you for writing. Comments like these are why we do what we do! Your satisfaction is #1 on our list of priorities. It's great to hear that you have enjoyed your time at Heron Lake. We want you to know that your satisfaction is our top priority and it makes us proud to hear that your standards for property upkeep, local amenities and maintenance are being met. We'd like to take it to the next level and exceed expectations so let us know when you've noticed improvements! Feel free to give us a call for any reason. We're here to help.

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Verified Resident 650643 • 2019 Not Recommended

Updated 06/18/2019

Reviewed 06/10/2019

Nice location, friendly staff, but old buildings with old cabinets and flooring. Neighbors leave their trash on their porches as an eyesore for all to see. The amenities are very nice though. Floor plan is fantastic.

Heron Lake By ARIUM Manager21/21/2019

Thank you for taking the time to leave us this feedback! If there's anything we can do to take your experience from good to great, please don't hesitate to let us know! We hope you have a great day!

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Verified Resident 652675 • 2019 Recommended

Updated 06/14/2019

Reviewed 06/14/2019

Excelente atenci?n en la oficina, toman en cuenta los problemas existentes en los apartamentos para ser resueltos de manera r?pida y eficiente , buen mantenimiento a los edificios, seguridad, mantenimiento en las ?reas verdes

Heron Lake By ARIUM Manager21/21/2019

We're happy you took time out of your day to leave us such a great note! Input like yours is extremely motivating and valuable to us. We hope you have a great day!

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Verified Resident 652426 • 2018 - 2019 Recommended

Updated 06/13/2019

Reviewed 06/13/2019

Nice community. Safe place to live and very quiet neighborhood. Will recommend this place to those who are looking for a place that is very close to market and school. Easy access to bus for transportation.

Heron Lake By ARIUM Manager21/21/2019

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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Verified Resident 650977 • 2017 - 2019 Not Recommended

Updated 06/10/2019

Reviewed 06/10/2019

Have lived here since 2006 Overall the community is great. It used to be great very quiet at night however lately people drive around at all hours late at night with their base and volume on full. Wish there was more street lighting

Heron Lake By ARIUM Manager21/21/2019

Your comments are much appreciated! This feedback will help us continually improve our standards and performance here at Heron Lake by ARIUM. Thank you for bringing this issue to our attention; if you will, please reach out to us at [email protected] and we will be happy to continue a dialogue with the goal of improving your experience.

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Verified Resident 649897 • 2019 Recommended

Updated 06/07/2019

Reviewed 06/07/2019

He tenido Buena experiencia. Tuvo sus detalles los cuales los puse como observaci?n una parte fue solventada a la mayor brevedad. El complex pienso esta muy bien ubicado y se siente un ambiente tranquilo.

Heron Lake By ARIUM Manager21/21/2019

We're happy to hear your experience so far has been a good one! If there's anything we can do to take your experience from good to great, please don't hesitate to let us know! We hope you have a great day!

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• 2000 - 2019 Not Recommended

Updated 05/13/2019

Reviewed 01/31/2019

The service and value has severely gone down over time. I use to feel like a valued member- not anymore. The outside is not maintained - landscaping, sidewalks (flood to the ankle after a rain), roads, window and gutter cleaning. The others leave trash in the… See More

Heron Lake By ARIUM Manager26/26/2020

We're sorry to hear you feel the level of service you've experienced recently has declined. We'd like to get more details about this in order to remedy this issue and get back to making you feel your stay and our service is meeting standards; if you will, please reach out to us at [email protected] and let us know more about your recent experience. We look forward to hearing from you.

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Verified Resident • 2019 Recommended

Updated 05/09/2019

Reviewed 05/09/2019

Beautiful community, near shopping, schools and parks. I used to live hear and move back in for me location is key. The staff is great really professional with the job. The apartments are big and renovated.

Heron Lake By ARIUM Manager01/01/2019

We are very happy to have provided you with such a positive experience! It's pleasing to know you've enjoyed your time at Heron Lake by ARIUM so far.

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Verified Resident 636356 • 2019 Recommended

Updated 05/06/2019

Reviewed 05/06/2019

So far so good Very attentive at the front desk,you send in a work order and everything gets taken care of very professional and the neighborhood is very well kept nice inside and out which is always a plus when moving into a new home .… See More

Heron Lake By ARIUM Manager02/02/2019

We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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Verified Resident 632644 • 2019 Recommended

Updated 04/29/2019

Reviewed 04/29/2019

This is a Beautiful, quiet and clean community, nice and professional staff always giving promptly resolution to any situation. The pool and fitness center are always clean. I Love the dog park and bbq area.

Heron Lake By ARIUM Manager02/02/2019

We're happy you found our staff to be so supportive during your experience here at Heron Lake by ARIUM! We hope you have a great day!

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Verified Resident 627879 • 2019 Recommended

Updated 04/15/2019

Reviewed 04/15/2019

Just moved into the complex on Saturday. So far the community is quiet but there was a leak above the washer and dryer from the above unit. It took three hours for someone to come and check it out. They drained the AC unit upstairs and… See More

Heron Lake By ARIUM Manager02/02/2019

Let us apologize to this disappointing start to your stay here at Heron Lake by ARIUM May we help you fix this? If you'd like to reach out at [email protected], we can have someone get in touch with you to work through these problems.

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Verified Resident 621286 • 2019 Recommended

Updated 04/15/2019

Reviewed 03/29/2019

La comunidad es excelente, un lugar muy tranquilo y acogedor. El personal es amable y profesional. El personal administrative se preocupa por los residentes, y se comunican continuamente por email, ect...

Heron Lake By ARIUM Manager03/03/2019

We put a lot of effort into creating a pleasant experience here at Heron Lake by ARIUM, so we're glad you've noticed! Please let us know if there is anything else we can do for you; we are more than happy to help!

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Verified Resident 624894 • 2017 - 2019 Recommended

Updated 04/08/2019

Reviewed 04/08/2019

It's a good community, Its safe, the people around here are friendly, and when you have a maintenance request with your unit they get it fixed either within a few hours or even the next day. They are nice.

Heron Lake By ARIUM Manager03/03/2019

We put a lot of effort into creating a pleasant experience here at Heron Lake by ARIUM, so we're glad you've noticed! We hope that you continue to raise your expectations for Heron Lake by ARIUM, as it helps motivate us to improve. We hope to be of service to you again in the future. Best wishes, Heron Lake by ARIUM

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Verified Resident 579874 • 2018 - 2019 Recommended

Updated 02/04/2019

Reviewed 12/05/2018

Recomiendo ampliamente este condominio. Es un lugar tranquilo, Agradable y el personal que labora es muy amable. Los apartamentos est?n en muy buenas condiciones y las ?reas verdes estan bien cuidadas. See More

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Verified Resident 572488 • 2015 - 2019 Recommended

Updated 02/03/2019

Reviewed 11/18/2018

All in all, a fairly quiet community with a knowledgeable staff and good maintenance team. When a repair has been requested on my part, the office and maintenance staffs do a good job of completing the task without any issues.

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Verified Resident 584471 • 2018 - 2019 Recommended

Updated 01/31/2019

Reviewed 12/17/2018

A quiet community.... Apartments in perfect conditions... Enough parking spaces.... Common areas clean.... Nice fit if you want to move to a peaceful and quier area.... No regrets at this point... Staffs always available to help

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Verified Resident 495800 • 2018 - 2019 Recommended

Updated 01/28/2019

Reviewed 06/04/2018

Comunidad Tranquila , limpia, sin tertulias en escaleras, no fumadores por el vecindario, atienden las quejas y situaciones de los inquilinos en un tiempo aceptable son diligentes con las reparaciones , mantenimientos de las unidades llevo aqui 10 meses solo recomiendo que deberian a?adir otro contenedor… See More

Heron Lake By ARIUM Manager13/13/2018

Your helpful comments are much appreciated. This feedback will help us continually improve our ARIUM standards. It's great to know you've enjoyed your time at Heron Lake so far. We want you to know that your satisfaction is our top priority and it makes us proud to hear that your standards for Heron Lake are being met. We will continue to work to keep it that way. We would love to continue a dialogue, the goal being to continually improve the Heron Lake experience. Please don't hesitate to give us a call for any reason.

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Verified Resident 597980 • 2019 Recommended

Updated 01/28/2019

Reviewed 01/28/2019

Overall it was a smooth easy process moving in. I was impressed with the staff attention to detail and how they try to solve any issues in a timely manner. This is my first move in Florida and I'm enjoying my new apartment

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Leasing:

Heron Lake Apartments in Kissimmee, Florida, is the choice for those who are dreaming of a spacious, contemporary-styled home, resort-style amenities and a prime location that is less than 30 minutes from Disney World and other Orlando attractions. Located near I-192 and less than 10 minutes from from I-4, Heron Lake is just 2 miles from the Loop where you will find popular restaurants, shopping and entertainment hot spots. We offer 1, 2 and 3 bedroom homes which feature fully-equipped kitchens and private entryways. Select apartments have remodeled kitchens and bathrooms that include new energy saving appliances and a full sized washer and dryer. Most of our homes feature large, spacious closets, ceiling fans, upgraded lighting and screened patios. Our residents enjoy a resort-style amenity package featuring a shimmering swimming pool, fitness center, and volleyball and tennis courts. Visit us today to reserve your new home!