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Laguna Place

2109 Polo Club Drive

Kissimmee, FL 34741

 
 
 
 
 
 

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Resident · 2009 - 2010
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
08/07/2010
This is the worst apartment complex I have ever lived in - and I have moved a lot. The worst problem I had was that the apartment owner took over 6 months to return my security deposit to me. When I moved out, I was given a document that assured me that there were no problems with the apartment and I would be refunded all of my security deposit with 15-30 days. After 35 days had passed and I had not received my deposit, I called the apartment complex and was told they would talk to the owner and get back to me. I spent the next 5 months calling the complex, visiting in person and emailing the manager without any assurance that I would receive my deposit. I threatened to get a lawyer and sue them. I was consistently told that I could not know the name or phone number of the owner. I was told that I was not the only one with this problem - others had not received their security deposits back as well. After a lot of persistence, I finally received my check. However, it is still incredibly inappropriate for the owner to take over 6 months to return my security deposit when I was required to pay this as well as first months rent before I moved in. I will also add - the apartments themselves are not well kept. I was shown a very nice example model and then the apartment I was given (AFTER signing the lease - they refused to show it to me beforehand) was not in very good condition. I consistently had roach and other bug problems. I have lived in many places in Florida and this was the worst by far. They close the pool for several months - lock the gate. Sometimes trash is on the property for several weeks at a time. I would consistently hear my neighbors (especially very loud dog barking and whimpering). Some of the staff members are friendly and nice but not all of them. The biggest complaint I have is with the owner. I would have never written this review if it were not for the security deposit issue. Please please consider living somewhere else!!
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Laguna Place

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