Review History for Verified Resident 559312

Album Monterey Pointe


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Resident 559312

Verified Resident 2018 - 2023

9/8/2023

Exceed expectations, Maintenance request response within hours. Administration staff professional friendly and give assistance if at all possible . It’s like staying in a well run clean hotel without room service : however there are plenty of food delivery services available, Medical organizations are often invited to answer questions and assist residents. The stage offers a multitude of activities to participate in
    Manager

    10/3/2023

    Album Monterey Pointe
    Hi there, I would like to get some more details about your experience with us.
    11 Previous Reviews

    Previous Review

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    Resident 559312

    Verified Resident 2019 - 2023

    3/31/2023

    Like living in a quality hotel Good location .has everything but room service , but most restaurants will deliver Located within minutes of shopping. Many restaurants; doctor and dental offices . Great staff that offer many community events.
      Manager

      4/2/2023

      Album Monterey Pointe
      Hi Verified Resident 559312, we regret to hear that you are displeased with your recent experience with us. We hope you are willing to give us another chance. Please reach out to us at (407) 343-1914 so we can work towards a resolution.

      Previous Review

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      Resident 559312

      Verified Resident 2018 - 2022

      9/2/2022

      Mostly favorable! Maintenance staff excellent Front office staff provides many activities for residence and often stays after business hours to participate Friendly professional staff: cannot solve obviously solve problems. But when you sell your home and move into an apartment; problems are inevitable.
        Manager

        3/23/2023

        Album Monterey Pointe
        Hi, we're happy to hear you had such a positive experience with our team! Our team at Album Monterey Pointe strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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        Resident 559312

        Verified Resident 2018 - 2021

        3/21/2022

        POSITIVE Excellent maintenance staff Abundance of activities to join in Dedicated staff who give unselfishly of their time to join in after hour activities when they could be with family and Extremely clean Appropriate COVID prevention policies NEGATIVE Better communication and resolution of individual complaints. They will not go away by avoiding addressing them Part of a managers duties is conflict resolution. OTHER. then the policing of ignoring and not communicating In the hopes that they’ll resolve themselves or the complainant will tire of the ask and live with it or move. This is a fine place to live for a anyone retired or reaching retirement
          Manager

          11/16/2023

          Album Monterey Pointe
          Hi Verified Resident 559312, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Album Monterey Pointe

          Previous Review

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          Resident 559312

          Verified Resident 2018 - 2021

          11/25/2021

          Excellent on premises staff. Theyre always providing residents with a wide variety of activities and events. Some of these events are after normal business hours; taking them away from their own families
            Manager

            11/16/2023

            Album Monterey Pointe
            Verified Resident 559312, we're glad you had such a wonderful experience with us!

            Previous Review

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            Resident 559312

            Verified Resident 2019 - 2021

            8/12/2021

            Staff excellent offering resident activities. Always a friendly greeting. Always on top of the latest Covid guidance and regulations open to resident suggested activities cant obviously solve all issues for every resident but willing to listen
              Manager

              11/16/2023

              Album Monterey Pointe
              Thank you again for taking the time to let us know how we did. We hope you have a great day!

              Previous Review

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              Resident 559312

              Verified Resident 2018 - 2021

              7/18/2021

              A good place to live ; location, amenities, friendly staff, social activities offered daily, immaculate grounds, maintenance people who always respond the same day and an 10 rating for the person who responsible for keeping the common areas clean . Theyre immaculate, Brava to all ,
                Manager

                11/16/2023

                Album Monterey Pointe
                Verified Resident 559312, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience. We hope you enjoy your time here at AMP!

                Previous Review

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                Resident 559312

                Verified Resident 2019 - 2021

                4/30/2021

                Maintenance staff excellent : Covid safety Excellent Management staff rude non responsive, I once addressed an issue of the residents responding to the fire alarm having to wait outside for over an hour until a maintenance employee living off site drove to the complex and turned off the alarm . The managers response dont tell me how to do my job. Its inexplicable how one of the largest if not the largest property management companies in the country cannot find and keep qualified front office managers. In two years there has been five building managers. The good ones leave. The incompetent stay ,
                  Manager

                  11/16/2023

                  Album Monterey Pointe
                  Thank you for your great review rating. We strive for excellence here at album Monterey Pointe and hope that you can see the change.

                  Previous Review

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                  Resident 559312

                  Verified Resident 2018 - 2021

                  3/15/2021

                  Very nice residence . Excellent amenities Maintenance, clerical, and cleaning services are top rate . Facility was and is COVID conscious and sets rules and standards that protect the residents and the staff; not a miner concern in 55 plus community. The management company is one of if not the largest property management company in the country and concerns problems and issues that arise are ignored. They dont answer the phone nor respond to emails. If it cant or wont be addressed by the two or three staff members on site you might as well forget about it . Many many residents have addressed problems with the staff on site and they can see the words going in one ear and out the other . Once I brought a problem that was detrimental to all the residents to the staff on site and I was told Dont tell me how to do my job.
                    Manager

                    12/1/2023

                    Album Monterey Pointe
                    Thank you again for taking the time to let us know how we did. We hope you have a great day!

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                    Resident 559312

                    Verified Resident 2018 - 2020

                    11/4/2020

                    The new team of Austin, David and Alison have succeeded in turning around Monterey Pointe from a community with numerous lease violations by some residents with absolutely no regard for the regulations that a 55+ community livable to one where the lease requirements and restrictions are enforced
                      Manager

                      12/6/2023

                      Album Monterey Pointe
                      Hi Verified Resident 559312, thank you so much for your positive comments about Album Monterey Pointe!

                      Previous Review

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                      Resident 559312

                      Verified Resident 2017 - 2020

                      8/12/2020

                      Monterey Pointe management and staff are doing an excellent service in keeping residents as safe as possible with this virus that spreads like wildfire. Given that all the renters here are at an age of more vulnerability its a comfort to experience the care and diligence taken.
                        Manager

                        12/7/2023

                        Album Monterey Pointe
                        Verified Resident 559312, thanks for your praise and kind comments about our team. Feedback like this fuels us to keep going!

                        Previous Review

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                        Resident 559312

                        Verified Resident 2018 - 2020

                        6/24/2020

                        Excellent Especially during this unprecedented time of a deadly virus ; causing lockdowns and hardship to many. The staff has and is exceeding expectations in taking precautions to keep the residents safe.
                          Manager

                          12/7/2023

                          Album Monterey Pointe
                          Hi Verified Resident 559312, thank you so much for your positive comments about Album Monterey Pointe! We appreciate your patience and support during this transition.

                          Review 12 out of 90

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