Review History for Alexisj27

Sunset Lakes Apartments


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Alexisj27

Resident 2015 - 2016

6/28/2016

Before you invest your hard-earned money into a lease agreement at Sunset Lakes, I suggest you consider other options. This complex is not worth a dime of your money. It may be one of the lower cost apartments in Lakeland, but know that you're sacrificing quality for every dollar it is cheaper than the next apartment. From the beginning, we have had nothing but problems. The apartments look terrible, they are dirty and neglected, inside and out. We were told that they would be pressure washed when we moved in but that has yet to happen, it's been 7 months. The office staff, mainly ------------------, are VERY rude and unprofessional. After working in customer service for 7 years, I know I shouldn't be feeling the way I do about how they have treated both me and my roommate. The simple things have been handled, but we have still had to call in for numerous things to be fixed, one being our A/C (which in Florida is a HUGE deal). If you read other reviews about Sunset Lakes, you can see this has been an ongoing issue, I wish I had read up on this complex before I decided to move in. We had to get an energy audit on our apartment from a Lakeland Electric professional due to a extremely high electricity bill. He stated that he could tell something was wrong in the apartment, and we went to the office to make the staff aware and get the situation corrected. After asking for a credit because it was not our fault, the manager, ---------, began to get a nasty attitude and argued that it wasn't their fault. The problem wasn't corrected. So, it comes down to either my roommate and I turn off the A/C in this Florida heat (most times it won't even turn off for hours, or we have to continuously click it on/off for it to shut off) OR pay for an over-priced electric bill because they won't correct the issue. It's not right that we have to live in these conditions. We contacted CAM, which is the corporate office of this property, and this problem was STILL not rectified. So, if you ask me would I ever refer Sunset Lakes to anyone, the answer is absolutely not. I wouldn't want anyone to go through the same problems that we have had to go through during our time here at this apartment complex.

    Review 96 out of 114

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    Sunset Lakes Apartments

    March 2024

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