Review History for anonymous

The Q at Maitland


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anonymous

prospectiveVisited 2020

10/10/2020

Made an appointment to view a 1 bedroom today with Melanie at 12pm and no one answered the phone when I arrived at 11.55am. Waited 15 minutes as I assumed that they were busy with another customer only to now see that the woman who passed by earlier with a tray in hand walking to the dumpster was the leasing agent. She saw me waiting outside the office and didn't walk over or anything. After waiting in my car until 12.15pm I see the agent walking to the office and peering towards my car. I get out of my car and knock on the door only to see her look over at me and turn back around and sit on the phone for another 5 minutes. I'm sat outside in my car typing this now disappointed and annoyed because I drove out of the way for this tour and Melanie has waited my time and gas. Clearly she wasn't interested in showing me an apartment for whatever reason, I'd hate to think it has anything to do with my race but there's no telling nowadays. I will be going elsewhere.
    Manager

    10/14/2020

    The Q at Maitland
    Hi there, I'm terribly sorry you were not promptly addressed during your visit to The Q! Please know this was a misunderstanding and unintentional. I know how important first impressions are, and if you change your mind, I would be happy to provide you with a tour of our community. Thank you, and again, I apologize for the mix-up. - Micheleen Raines. Community Manager, (407) 644-3663

    Review 12 out of 98

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    The Q at Maitland

    July 2024

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