Review History for anonymous

The Village at Lake Lily


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anonymous

Resident 2016 - 2022

1/7/2022

The location is great with tons of amenities and nearby restaurants. The maintenance staff is absolutely WONDERFUL, shout out to Angel! Now the bad- there is zero security. This means no cameras anywhere not even the garages. The garage gates have been broken for 2+ years (no exaggeration) so anyone can park in there despite the threats to tow. The door fabs are also usually broken so again, anyone can walk in. They don't accept packages in the office so its common for Amazon to dump them outside the mailboxes which again is inside the unsecured garage. A porch pirates dream. During the summer the pool is usually flooded with non-residents (you guessed it, due to no security). Food delivery is a nightmare because the buildings are not labeled which makes no sense. The business center has broken computers, most missing keyboards which makes them useless. Lastly, the apartment features are extremely outdated so appliances are old, and most units have carpets which they won't replace until you move out. You could for sure find another nearby complex at the same price with a much better interior with SECURITY!!
Manager

2/21/2022

The Village at Lake Lily
Thank you so much for your feedback. We are sorry to hear that you have not had a 5-star experience and we would love the opportunity to discuss with you on how we can make that experience better for you. Feel free to stop in the office or call us at 407.998.7777! - Sean Rijfkogel, Assistant Community Manager

Review 39 out of 226

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