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The Artisan at Viera

2560 Judge Fran Jamieson Way

Melbourne, FL 32940

 
 
 
 
 
 

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Shannon_T959
Former Resident · 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/12/2020
This place is a joke, seriously go anywhere else. You have Centre Point right down the street, RUN THERE. The management team is awful. They don't keep up with anything. Maintenance never returns to fix anything. They lie to get you in and then when you call them out on their blatant lies, they find a reason to screw your over. Your rent will start at one price, which you agree to in your lease, and will increase by a couple hundred dollars throughout that year. Seriously, started at $2044 at the beginning of my lease and ended around $2300 because of all their "extra fees". You are just money to them. Don't let their sense of "community" trick you. Oh yea, non smoking community?! Yea right. I complained about smoke coming into my place and they didn't care. Be ready for constant notices to lock your car because the security that is suppose to be there, isn't. If you rent here, you'll get the emails about cars being broken into and how it's your fault for not locking your car. Luxury living? Ha, landscaping is never kept. Bushes grow over the sidewalk; every walkway smells like dog pee; dog poop is left everywhere. Pool is always dirty; they never clean the gym... before or during covid. I could literally go on and on; trust me, run away from this place. Elevators are always broken; grills are never working; car wash is never working; they distributed cheap plastic wrist bands for pool access due to COVID-19 with no other information but come to find out, if not returned you are charged $100 for each band! What? These $.05 things!?? Never any music playing by the pool, which was promised as "resort style living". Trash always in the ground. I LIVED THERE DOR TWO YEARS, TONS OF THESE SO CALLED 5 STAR REVIEWS ARE FROM EMPLOYEES. They have a bug issue which they refuse to take care of. Roaches and ants constantly in your apartment, yet they want to charge a pest control fee!!! What??? I'm spraying my own place because you are not! Your told you must have a background check and convicted felons are not allowed to live in the complex yet I see individuals walking around with ankle monitors on!? They promise you no aggressive bread dogs, yet there are 4 pit bulls living in the complex. I was attacked by a large dog and suffer a fear. One of the pits is very aggressive and lunges at anyone it gets near with an aggressive bark. They told me it was my responsibility to locate the apartment with the dogs! Are you kidding me!!! This place literally has the worst sound barrier installation... actually, I think they forgot it. You can here everything!!! Walking, talking, vacuuming, opening a cabinet, closing a door, blow drying your This management team just makes us their own rules as they go. It was good when it was Artistry, then these losers took over.
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The Artisan at Viera Manager

10/13/2020

Hi Shannon, we appreciate you taking a moment to share your concerns with us and are disappointed to hear you are not enjoying your experience so far. We want you to be happy to call our community "home", and would like to work with you to improve your residency. At your earliest convenience, please contact our manager directly at [email protected] so that we can address your concerns in greater detail. We look forward to speaking with you soon.

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