By far the most poorly run property company I have ever seen in my life. Customer service? Yeah right! More like a never ending battle between resident and landlord. If you are mad about something and get an attitude with them, they will show you who is boss! These people act like you are having an argument in a bar, not an employee trying to solve a dispute with a customer. Communication? No way! You want something from them, don't expect any sense of urgency or respect. They want something from you, they tell you once and then threaten you with their attorney. This is a classic case of slumlords who know that residents don't really know their own rights, and even if they do, do not have the time or means to truly put up a fight. The employees are clearly jaded and constantly on the defense. Don't be fooled, they may be nice when trying to get you to sign a lease. But after that you are just another annoying resident. Plus, the employees are not very bright, probably know it, are tired of being outsmarted by those FIU college folk, and come to resent everyone they interact with. The location is good though!