Review History for anonymous

Colony at Dadeland


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anonymous

Resident 2015 - 2017

4/27/2017

STAY AWAY!! Don't move here!! The maintenance is horrible. Office staff is horrible. We have had a huge roach infestation in our apartment, and we obviously aren't the only ones. The staff constantly acts like they're doing you favors. They are masters at not answering questions and emails, obviously wanting to avoid lawsuits with little correspondence on their end. We had mold in our apartment as well. Then they came and told me it wasn't mold, just dust. However, they were going to replace our carpets, replace our AC unit, and repaint the unit, yet we allegedly had no mold. We took samples from under our carpet and in both AC ducts and had them all tested for mold, and all three camelback positive for many types of mold. ALL THREE! Yet they said we had no mold. All the while, we were having a huge issue with roaches (which is ongoing).they are German cockroaches too, which are one of the worst and many people have sued for allergies and issues caused by German roaches They didn't care about the roaches, just the mold. After pestering them nonstop for weeks in which basically nothing happened and getting an attorney involved, they finally bombed our apartment, which they had originally said they'd two 10 days prior). I couldn't even believe the disgusting amount of roaches we cleaned up. It was unreal. Huge ones and little ones. The little ones cause asthma and leave even worse bacteria too. Before they had bombed and I went in to the office crying, telling them we still had roaches, I was told first they had a process and first they spray. Then when I told her that they had already sprayed and done that twice, she finally told me that the reason they didn't bomb the place that day was because they were in the process of switching the head maintenance man, which she (Emmy) said wasn't my "fault". Also, I don't know if every one of the maintenance men have horrible eyes, but they've been to my apartment three times to caulk the cracks where roaches were entering in, and I came home today to find there are still more. The level of incompetence is astounding. The office staff would constantly go back on their word. One of the office employees would suggest one thing (Jessica), and another would say it was a waste of product and time (Paola, after Jessica suggested spraying every other day). When I would go into the office asking if maintenance had done something (pull out every appliance and make sure all cracks were caulked), they would say "they should have done that yes, they should have done that", which never actually answered the question and was actually quite impossible since he was there for only a brief time and missed a ton of cracks to caulk, so if he was inspecting the unit and carefully as "he should have", we wouldn't have roaches, or had to call them to come back again and again. A lot of the maintenance staff speaks broken or little English, so they would claim they went to our door and were turned away because the person who answered was "sleeping", which in fact, was not the case or what was said. They routinely will not reply to emails so they have nothing in writing. It's our word against theirs. Or in our case, our 100 photos of roaches, emails, maintence requests, reviews, etc., all verified by newspapers and dates. They also won't leave voicemails. The only email they ever sent was when the office closed completely early for some reason, and we had to know if it was possible to get back into our unit after it was bombed. Then one of their people suggested if the bug problem was not fixed, they would switch our unit. I demanded another one and a different office employee acted like she was doing me a favor by keeping us in our same unit, because we'd "have to sign new contracts", "move everything", etc. aka they would have to draft new contracts and pay for moving expenses. This has been a horrible experience, made worse by incompetent maintence and a dismissive staff. The only benefit to this apartment is the location.

Review 29 out of 75

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Colony at Dadeland

March 2024

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