We are so sorry to hear about your negative experiences, and we thank you for bringing these issues to our attention. We pride ourselves on our attentiveness to and relationship with our residents, along with maintaining a well run and happy community, and we regret that we missed the mark. Your feedback is very important to us and I will share your review with our team. We invite you to speak with us further in the leasing office at your convenience. Again, we thank you for this important critique.