Review History for pprinski

The Park at Ashley Place


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pprinski

Resident 2013 - 2014

11/4/2014

Laundry room is filthy, encrusted old soap in every machine, floor is dirty, swept. but not mopped. The sidewalks are hazardous with green mold and dirt build up. The outside of the buildings are not well maintained. Water stains, flaking paint, and loose railings are just a few of the obvious things. Management in the office is stand offish and not snappy to help. They are interested in your money only. Rude letters are sent to tenents in order to maintain the dog pooh epidemic, but to no avail, because nothing is enforced. These buildings must be from the 70's and they need up keep.
    Manager

    11/7/2014

    The Park at Ashley Place
    Thank you very much for your review. I do apologize that we did not meet your expectations in our Laundry area. We take great pride in keeping all of our amenities clean and maintained. It has been cleaned and will be monitored. As for the buildings, as you may know we have managed this property for two years and have spectacular changes that are coming within the next year to include all wood repair and painting of all of our buildings. We will also be working to improve the sidewalks. Our grounds are very well maintained. The issue with the dogs is unfortunate however we will keep our efforts going to maintain the grounds and the feces as well. We do have an option to hire a company to clean up the property every week and we have considered it but this also means an increase in the pet rent for every resident on the property including those who clean up after their dogs. I do encourage the residents if they do know who is not cleaning up after their pets to please let a staff member know so it can be addressed. I am very surprised by your comment that we are stand offish and not happy to help as we strive to give great customer service with every interaction. We acknowledge our residents when outside on the property as well. Please contact me if you have any questions or concerns. My door is always open. And I would welcome your feedback personally. Again we always appreciate constructive feedback that can help us improve our community and the residents we love.

    Review 25 out of 91

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    The Park at Ashley Place

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