Review History for anonymous

Reserve at Orange Park


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anonymous

Resident 2015 - 2017

10/9/2017

AVOID LIVING HERE AT ALL COSTS. My husband and I have lived here for over a year and it has been nothing short of an absolute nightmare. The office staff seems to change daily - there have been more than 5 managers and assistant managers in the last year, and even more leasing agents! This place is HORRIBLY MANAGED and the property manager is a joke. She doesn't care about her tenants and lies every time she opens her mouth. She's awful. A lot of my neighbors refuse to speak to her - our own property manager - because she's so inept. Upon move in, a lot was wrong with our apartment which took months to fix. The paint is peeling on the walls; furnishings are broken; the carpets are disgusting; the floors in the kitchen are covered in paint and scuff marks. The roaches and ants are out of control. Lately, they've been doing remodeling that has forced us out of our apartments. They even say on the notices they give us to either vacate or "barricade ourselves in a room with the door closed, window open, and a towel stuffed under the door to protect ourselves from fumes," but also say they won't help us get a room somewhere else or pro-rate rent for the time we shouldn't be in our apartment. Bluewater Construction is a joke, as is their leader. The workers themselves are amazing people, but she is awful. When you have a problem with the remodel, they just tell you to call the other and lie to your face. These aren't "luxury" apartments by any stretch of the imagination. Aside from everything else, we've had random holes in our walls and water heater closet, electrical outlets left open, etc. Not to mention, there are kids around the complex that run around wreaking havoc. A resident even caught a young girl (like 12) having sex with young boys behind one of the buildings! The only good thing about this place is the maintenance supervisor. He's amazing, even though it seems like the property manager tries everything she can to make his job harder than it needs to be. This place is a dump and nowhere near worth what they charge. RUN from this place!
    Manager

    10/11/2017

    ARIUM Orange Park
    We're very sorry to hear that your experience with our community has been anything less than positive. We do apologize for any inconvenience that our office transitions have caused you and sincerely appreciate your patience and cooperation as we work to improve our community for all. We will certainly utilize your valuable feedback to help us improve and better serve our residents moving forward and hope that you'll feel free to reach out to us here in the office if there is anything that we can help you with at this time, or if you would like to discuss your concerns with us further. Thank you.

    Review 52 out of 196

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