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Adelaide


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anonymous

Resident 2016

9/14/2016

WORST CUSTOMER SERVICE EVER!! I was a resident there, and moved out on July 5,2016. More than a month later on August 11,2016 I got a call from debt collectors indicating that I owed Advenir at Broadwater over $500. I was unaware of any charges from the apartments. I was never given any written proof, or any other information on it. When I called, the manager of the apartments would not come to the phone. I asked for the number to their corporate office to speak with someone there since The manager would not come to the phone. I was hung up on, and when I called back, my phone call was not answered. My boyfriend tried several more times to reach her, and his call was not answered either. Eventually she answered the phone and was very rude and unprofessional with him. She told him that I said that I would call corporate and that she wasn't going to handle anything, but that we need to handle it with corporate. She then hung up on him also. On the short time on the phone with her, she explained to my boyfriend that a certified mail was sent out, but when asked, she did not provide any information about when it was sent, or expected to be received. It was also explained that we did not provide a forwarding address, however, we were never asked to provide a forwarding address at any time during the move out process. If there was any property damage to the apartment, we did not mind paying the money. However, we were never notified of any damage or charges that needed to be taken care of. The first and only time we heard of anything regarding the apartments was a month later when the debt collectors called us. The workers at Advenir at Broadwater have been rude, direspectful, and very unhelpful. After constant calls for a week to the corporate office, with no response. We had no choice but to pay the money. They made this process a nightmare!!!

    Review 21 out of 120

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