Review History for Verified Resident 656333

Avenues of Baldwin Park


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Resident 656333

Verified Resident 2018 - 2019

6/24/2019

I secured a great financial deal at this apartment, but it comes with some costs. The pros are that the maintenance staff respond quickly and effectively to simple issues. They promptly replaced our kitchen disposal for example, and provided some basic roach control services that dealt with the roaches that were present at the time of moving in. I don't blame them for the roaches as much as the previous inhabitants. When switching to a new system, the sent out two emails telling us to check our online systems for changes. I didn't realize it turned off automatic billing, and I was going to have to pay a late fee. I talked to them about it, and how I've never missed a payment. They waived it! This is not to say they are going to let you abuse the system, but they understand and work with unique situations if you behave responsibly. Cons: You have old appliances, and police show up here at least once a month to resolve some dispute. The biggest issue is our washing machine and how they handled it. We've been fighting to get a new one, and the staff continue to mark "new washer ordered" and then resolve the issue without delivering the washer. The most recent statement was that they couldn't install it because "key does not work". We WERE AT THE APARTMENT. It seems like a blatant lie to avoid a costly replacement. Another con is that their are people in the community who throw trash around, and it makes the place look cheap.
    Manager

    6/27/2019

    Avenues of Baldwin Park
    Dear Valued Resident,My team and I would like to extend our sincerest apologies to you for your experience here atAvenues of Baldwin Park. It is our goal to provide the finest customer service each and every day aspart of the LIVE IT! experience our company is fully committed to delivering. I have an opendoor policy and you are always welcome to contact me or come by the business office at yourearliest convenience. I hope to hear from you soon. I can be reached at 407-671-0200 orbaldwinparkmgr@hrpliving.com.Kindest Regards,Lynn LaCombe

    Review 238 out of 550

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    Avenues of Baldwin Park

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