Review History for Verified Resident 837095

1801 MetroWest


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Resident 837095

Verified Resident 2017 - 2020

10/27/2020

When I first moved into this apartment complex the issues were minor. The smallest concern was the gate not working periodically. Now that same gate is nonexistent. I wasted getting a landline to have access to this gate because I was told only local numbers could be stored, and to my surprise that was a lie. Someone was too lazy to store it and NOW the number that is stored is my out of town cell phone. My next concern that I had in my unit was the mildew that grows in my bathroom. I was told by maintenance that because the bathroom is small and has poor circulation that mildew would grow on the walls. So I spend every two weeks scrubbing my ceiling with chemicals. That was just the icing on the cake. At the beginning of the year I started receiving alarming emails every month saying I owed additional money on my account and that I was facing eviction. I didn't understand as I was paying what was submitted in my con service billing. I went to the office and was told due to the many recent switches of management my renters insurance was not on file and that's why I was receiving emails on nonpayment. I didn't understand why wasn't the renters insurance requested again since it was a clerical error from switching processing systems instead of eviction notices. Then, mid-pandemic around May I noticed I had moisture in my bedroom carpet. I soon discovered it was a leak from an unknown source. Once I started to peel back the layers I noticed mildew was growing in my closet, under my bed and along a wall. I contacted the front office several times by phone and email. There was no response. I had to track down maintenance by foot on the property to try to get help. When I finally spoke to management I was told "they received my emails, but hadn't gotten to them because they were busy". This issue did not get resolved until late June. This was after maintenance entered my apartment several times and at this point the district manager had to get involved due to poor communication from the front office. Recently I wasn't receiving the $30 valet trash service that I can't opt out of. I contacted the front office yet again no response. I contacted them 09/23/2020 by email. It wasn't until 10/20/2020 did I actually receive a response back and that was because I contacted the district manager of the valet trash service to show them the ring videotape of my unit not being serviced. I sent the video to the management staff and the front office. And you guessed it NO RESPONSE. I only email the office to have a paper trail because the mobile app to submit requests does not work and I explained that in an email as well. I also stay on the back side. So don't worry yourself with trash being picked up from the ground. That's only done on the front side because that has more foot traffic to those who are visiting the property. This complex is NOT what it was in 2017. Hadn't I not been in an unforeseen situation I would NOT have renewed my lease. It's constantly getting worse and worse. So far I've had my AC replaced, my hot water heater replaced, parts of my walls replaced and who knows what else. It's so hard to keep track of every single thing. Even with each maintenance issue I made FULL payment every month and NEVER was late even though as a tenant I had every right to do so. February cannot come fast enough. I am READY to end this lease. If you want a response back from them of ANY sort be ready to spend your time going to their office. I think this property is too much for the staff to handle.
    Manager

    11/21/2020

    1801 MetroWest
    Dear Valued Resident,My team and I would like to extend our sincerest apologies to you for your experience here at City West. It is our goal to provide the finest customer service each and every day aspart of the LIVE IT! experience our company is fully committed to delivering. I have an opendoor policy and you are always welcome to contact me or come by the business office at yourearliest convenience. I hope to hear from you soon. I can be reached at (407) 293-3355 or citywestmgr@hrpliving.com.Kindest Regards,Mary E. WorthyCommunity Manager

    Review 43 out of 231

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    1801 MetroWest

    March 2024

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