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Office Staff
Resident 2001 Not Recommended
Reviewed 09/25/2001
Never in ALL my existance, have I dealt with such an Uncooperative office staff. The attitude of the people working there is awful. The pathetic attempt to slap fees and charges to residents is incomprehensible. There is NO grace period at ALL for rent. I was embarrassed with letters left on my door, and rude collection letters for late fees. It so happened that the 1st of September fell on a Saturday, I stopped by Saturday, Sunday, AND Monday (labour day, which was a holiday) All 3 days I was unable to get a hold of anyone at the office to give them my check. The drop box, which I searched the premises for was undetectable. It is located somewhere around the BACK of the office, near the pool, amidst the bushes. I unfortunately was never able to actually find this drop box. I delivered the check promptly on Tuesday. A few days later I received a letter to pay the late fee of 25.00 or be evicted in 7 days. The lack of leniancy and understanding on behalf of the office staff was horrible. I have lived here for close to a year, and NEVER have I once been late. To be hunted down for a late fee, for a situation I had no control over is just disgusting. The office staff was rude, and unwilling to work with me. I am unpleased with this ruthless attitude to collect money, and upon lease renewal I am most definitely MOVING!
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Colonial Pointe

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