Review History for jmayala15

Conway Club Apartments


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jmayala15

Resident 2011 - 2015

6/8/2015

I recently moved out this complex and could not wait! However, for the price your paying, the size is perfect, very spacious. I don't have problems with roaches, except when I moved to a different building but the previous owner was dirty. I lived there for 4 years. It's quiet and the neighbors are friendly and respectful but the management was my main problem. Evelyn Egan is a hot mess. She smokes in her office, she is very rude and, unprofessional. She doesn't like to work or be bothered. Rarely is she in the office which sucks and also makes no sense as to why she has an assistant but neither one Is in the office. Maintenance now, is better than when her husband was in charge. He would just walk in while knocking on the door. It didn't matter if your half naked and asleep. Sal does a better job. Felicia is sweet, Evelyn could use a few lessons from her. Felicia is always on top of her game. She is always professional and knows how to handle tough situations. Most residence prefer to go to Felicia with their problems anyway. Each building is different. The second building I moved to, the walls were super thin. I could hear conversations above me and beside me, I could hear my neighbors above me walking and their dogs running from room to room. My sons carpet was not brand new and when I mentioned this to Evelyn she said that it was new only a year old and that she is not replacing it because it was just cleaned. However, she's expired or needs new glasses because you could see dirt tracks upon entering the room, GROSS! Now, they are trying to charge us over $2000 for cleaning the apartment which was cleaner than when I moved in. Evelyn has failed to return my husband or my calls. And forget Corporate, cant even get ahold of them. We paid our portion that we feel are legit but we refuse to pay for replacing carpet and painting walls, especially since it's their responsibility and especially since there was nothing wrong with either or. These apartments are great but if your pet peeve is horrible customer service I recommend you look else where. Customer service to me, is key. I hated it when they would come into my unit to fix stuff. I would not even call them unless is was urgent or I could not fix the problem myself. Evelyn is a joke. If it wasn't for her my stay there would have been more pleasant and less anxious.

    Review 7 out of 29

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    Conway Club Apartments

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