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EOS Apartments

12221 E Colonial Drive

Orlando, FL 32826



Resident · 2016 - 2020
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Office Staff
The property and apartments are gorgeous, and the location is amazing with Publix, Wawa, Hair Cuttery, Cheddars, and Fuzzys all essentially in the parking lot. That being said after 4 years living at EOS we are very happy to move out. Outdoor amenities are not very well maintained, most days it is hard to find a functioning grill and the pool is down for maintenance fairly often. They also removed many amenities from when we first moved in including dry cleaning and electronic keys while also continually adding additional charges such as increases in valet trash costs, reserved parking spaces, and insurance "fees". These changes really made us feel as if we were getting gouged as added charges and fees kept getting added to our bill for things we were already getting free of charge. But by far the worst thing about EOS is the customer service and organization of the staff. If you need to call for any reason, there is a 95% chance nobody will answer your phone call and a 100% chance you will never receive a return call to your voicemail. Packages constantly go missing as all packages are piled in a break room with no organization or shelving. Unless the package is delivered to your door expect a 50/50 chance of them finding it in the office. Important and private information such as lease renewals with rental rates and your name are wedged in your door, not sent electronically or left in your mailbox. Many of your records will be "lost" by the time you move out. EOS was unable to provide us with our original lease or apartment damages report from when we moved in. If you sign a lease here document everything, and make sure to keep copies. They will heavily charge when you move out for everything from high cleaning fees, to paint, to light bulbs they won't let a single chip go uncharged. The community manager Abdiel Pena is about as bad as they come. He is inaccessible for questions, refuses to answer the phone or emails, and is rarely available in the office. If you happen to track him down with any issues you are experiencing, he has no problem raising his voice, dismissing your concerns, and telling you he will get around to looking into it when he is ready. He truly believes he is giving you his time as a favor and not because its his job as the community manager. Expect many emails from him regarding community policies and events, most of which contain typos and incomplete sentences; but do not expect him to dedicate any time to your problems unless you are willing to continually go out of your way to make contact. Student employees working in college dorm rooms would give you a better experience and better service than Abdiel. I would not recommend this community despite the great locaiton. You are better off with the Hub or the Strand for an upscale option in the area.
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