Fountains at Waterford Lake
Resident • 2001 - 2002 Not Recommended
I lived here a while ago, and while the apartments themselves were nice, the experience was horrible. Everything was okay up until about 9 months into our lease. We put that month's rent check in the deposit box, like we always did, and a few weeks later we got a notice on our door that we had not paid rent for that month. Long story, but it had been stolen out of the drop box, along with two other people's checks. Ours actually happened to be a money order, though, so it made things more complicated. The office staff was very uncooperative in this matter, even though this happened to 3 of us in all, and ended up trying to send us to a collection agent because it was taking so long to fight to get our money back from who stole it. To stop the collectors from calling us, we ended up paying for that month again. We finally did get our money back from Western Union (where our money order was from), but it took a year and a half in all. You would think that an apt. staff would have protection when those types of things occur, especially when we showed them a receipt for the money order. The part of that whole experience that really bothered me was how rude the office staff was to us when we had had $920 of our hard earned money stolen. They were not sympathetic at all towards us and very standoffish. I'm sure she's gone now, but there was one lady in particular who was very rude. She was not the property manager, but one of the sales ladies. Horrible experience!
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