Resident · 2013 - 2015
Unfortunately like most. They will do anything to get you to sign but then they're done unless they can get more money out of you. Location is wonderful. Being too busy to look at other options, location was the factor to sign again. I have rented through my company as I work out of this apartment. A few weeks after I renewed a major construction started to take place right in front of me. I am deafened and shaken up by the beeps, -----, crash from 7am until late in the afternoon. Imagine how my conference calls go! When I asked them to move me to another apartment (same layout) just on another street and that I would pay the fee of $350 they said sure ...BUT my rent would go up by 30%! They do not admit that they should have let me know before I renewed (material non-disclosure) so that I could have explored different options. In the meantime it is really hurting my business. I need to go somewhere to work today as it is upsetting my stomach how everything is vibrating. UGH!
Post Lake at Baldwin Park Manager
We appreciate your feedback and bringing your frustrations to our attention. We have shared your comments with management and encourage all of our residents to take advantage of our Post app and convenient Portal to Pay to avoid late fees. For legality issues, we must treat all residents the same. We do extend a courtesy to all residents if they're late for the first time, but must charge a late fee for additional incidences . We regret that you had such a poor experience but appreciate your feedback so that we can continue our commitment to offering an exceptional resident experience.