Residences at West Place Apartments
#20,850 #196 #2,101

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Residences at West Place Apartments

753 Sherwood Terrace Drive, Orlando, FL 32818
(176 Reviews)
$1,538 - $2,586/mo
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Floor Plans & Pricing

1 Bedroom

The Palermo

1 Bed, 1 Bath | 808 sq. ft.

$1,611 - $1,760

1 Available Unit

See Floor Plan Details

The Pescaro

1 Bed, 1 Bath | 736 sq. ft.

$1,635 - $1,775

1 Available Unit

See Floor Plan Details

2 Bedrooms

The Verona

2 Beds, 2 Baths | 1,158 sq. ft.

$1,551 - $2,147

6 Available Units

See Floor Plan Details

The Lombardy

2 Beds, 2 Baths | 918 sq. ft.

$1,538 - $2,103

4 Available Units

See Floor Plan Details

The Madonna

2 Beds, 2 Baths | 1,087 sq. ft.

$1,715 - $2,106

3 Available Units

See Floor Plan Details

3 Bedrooms

The Venice

3 Beds, 2 Baths | 1,240 sq. ft.

$1,884 - $2,586

3 Available Units

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

F
F

Renter Ratings

D-

Review Ratings

Noise

1.0

Grounds

1.0

Safety

1.0

Office Staff

1.0

Maintenance

1.0

Neighborhood

1.0

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

F

Number of reviews in the past 365 days

1

Manager’s Review Engagement

F

Percentage of reviews responded to

0.00%

Manager’s Review Reply Time

F

Average time to respond to reviews

N/A

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Residences at West Place Apartments Reviews

(175)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

anonymous

Resident 2022 - 2023

7/17/2023

Read before you rent!!!

If i could rate this apartment complex less than 1 stars i would. First, my boyfriend and i moved in in September. When he walked into the place it looked like it hadn’t been cleaned at all. There were dead bugs everywhere and hair in… See More >
    Review Author Icon

    Lovechaya1

    Resident 2022

    2/21/2022

    This was the worst experience moving here. Not only did the leasing agent guarantee that this was an ungraded unit I’ll be moving in it wasn’t and I’m still paying full price. The unit wasn’t ready from plumbing to roaches to light fixtures. Took them… See More >
      Review Author Icon

      Godislove@117

      prospectiveVisited 2021

      6/10/2021

      Louis is a very friendly Maintenance Man. He didnt half step the job . he found the problem and fix it the same day. Thank you louis for fixing the problem and also being friendly. He works very hard and make sure he fix whatever… See More >
        Review Author Icon

        Junelle_A

        Resident 2020

        7/6/2020

        *Long post alert* If you are reading through the reviews, please do no be as naive as I was to think that the negative things people have posted would be exempt to you. From my initial impression of moving into the apartment everything seemed to… See More >
          Review Author Icon

          Resident 686463

          Verified Resident 2019 - 2020

          3/24/2020

          disappointment in maint. staff and appliances. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

            Manager

            3/25/2020

            Residences at West Place Apartments
            Hello, Thank you for taking the time to provide your feedback. I'm very sorry to hear that you are disappointed in our maintenance team. We work very hard to ensure that all our residents are happy here, and we appear to have missed the mark with you. As you know, during these difficult times with Covid-19, we are striving to ensure we take care of our residents and their maintenance requests, all while following recommended guidelines to ensure we keep our team and residents safe and healthy! If there is anything you would like to discuss further, please feel free to give me a call at (407) 296-9992 or e-mail me directly at mgr.westplace@bhmanagement.com.
            Review Author Icon

            Resident 754403

            Verified Resident 2020

            3/21/2020

            I like this community because it is really quiet and safe , The staff specially Julius was really kind and patient with us, he also took the time to show us the apartment, he also make sure that everything was okay with it. I like… See More >
              Manager

              3/23/2020

              Residences at West Place Apartments
              Hi there, Thank you so much for taking the time to leave such wonderful feedback! I'm so happy to hear how pleased you are with Residences at West Place and with Julius!
              Review Author Icon

              Resident 753968

              Verified Resident 2020

              3/19/2020

              Hallways are dirty and doesn't seem like they are ever cleaned. Staff not very knowledgeable and provide a lot of wrong information given when you are signing up upon moving in they are telling you they gave you wrong information.

                Manager

                3/23/2020

                Residences at West Place Apartments
                Hello, Thank you for taking the time to provide your feedback. Our goal is to ensure all of our residents are happy living here at Residences at West Place, and we appear to have missed the mark with you. Please know that we pressure washed and painted all of the buildings and breezeways just a few months ago, and we do have a schedule to pressure wash each building in the upcoming weeks. We hope that this will improve your view of the hallways. I'm very sorry that you feel that you were given any incorrect information upon your move-in. I would welcome the opportunity to discuss you concerns further. Please feel free to give me a call at (407) 296-9992 or e-mail me at mgr.westplace@bhmanagement.com.
                Review Author Icon

                Resident 752133

                Verified Resident 2020

                3/13/2020

                The appartment is clean, big rooms and it is quiet. The staff members are extremely nice(Tamika, Anna, Gabriel, and Julius). I will recommend that appartment to friends and family. They are very helful.

                  Manager

                  3/16/2020

                  Residences at West Place Apartments
                  Hi there, Thank you so much for taking the time to leave such a wonderful review! I am so thrilled to hear how happy you are with our team here at Residences at West Place! We are always so grateful for wonderful residents like you!
                  Review Author Icon

                  Resident 749151

                  Verified Resident 2020

                  3/14/2020

                  Pretty quiet and professional I love the gated community I've had packages left at my door and no one has bothered them everyone seem polite and stay to themselves office is pretty clean and maintenance tends to respond quickly

                    Manager

                    3/4/2020

                    Residences at West Place Apartments
                    Hello, Thank you for taking the time to leave us a review. We genuinely appreciate the feedback. We are sorry to hear about your concerns with parking! Our large parking lot and ample parking spaces are usually one of the things our residents love about us! I would love to discuss your concerns in greater detail, especially regarding your ac/heater. Please feel free to reach out to me directly at mgr.westplace@bhmanagement.com.
                    Review Author Icon

                    Resident 744268

                    Verified Resident 2020

                    2/17/2020

                    Great front office staff Maintenance crew are a great group! Their response to all issues have been wonderful. All appear to be very knowledgeable regarding my questions. Very impressed with Gabriel and Tamika in the office

                      Manager

                      2/14/2020

                      Residences at West Place Apartments
                      Wow! Thank you so much for taking the time to leave us such a wonderful review! We are so happy that you are happy living here, and so very grateful for amazing residents like you!
                      Review Author Icon

                      Resident 741039

                      Verified Resident 2020

                      2/1/2020

                      So far, I have enjoyed my new apartment. The community could use a little touching up and maintenance could be more efficient with handling requests. The staff is okay, but it sometimes it appears as if they are unknowledgeable about some things regarding the property… See More >
                        Manager

                        2/3/2020

                        Residences at West Place Apartments
                        Thank you so much for taking the time to provide your feedback. We are always interested in hearing ways in which we can improve. We are so glad that you are enjoying your apartment so far, and we hope that we can increase your satisfaction with our maintenance completion times and staff knowledge. We are also happy to share that the community will be getting new upgrades (in addition to painting the property). Be on the lookout for a fully renovated fitness center, clubhouse and pool area! If there is anything else we can do for you, please feel free to reach out to me directly at mgr.westplace@bhmanagement.com
                        Review Author Icon

                        Resident 736655

                        Verified Resident 2018 - 2020

                        1/16/2020

                        I had not lived in an apartment or alone for over 37 year so it was important to me to find somewhere that I could feel safe, number 1. I not only fell safe, but the area was quiet, clean, well maintained and though … See More >
                          Manager

                          1/17/2020

                          Residences at West Place Apartments
                          Thank you so much for taking the time to write such a wonderful and thoughtful review. We are so happy that you are happy living here! I am so pleased to hear that your experiences with Gabe and the rest of the team here have been positive, and we hope to continue to make Residences at West Place feel like home to you!
                          Review Author Icon

                          Resident 727861

                          Verified Resident 2019

                          12/15/2019

                          The staff is efficient and organized. They are easy to talk to and will make sure you get your concerns taken care of. The apartment complex is clean and well maintained. The apartment is close to shopping areas.

                            Manager

                            12/16/2019

                            Residences at West Place Apartments
                            Thank you so much for taking the time to leave us a wonderful review! We are so happy that you are pleased with us, the community, and the neighborhood, and we hope to continue meeting and exceeding your expectations!
                            Review Author Icon

                            Resident 725063

                            Verified Resident 2019

                            12/9/2019

                            It was aweful. Nobody from manange contacted me throughout the entire move in progress so i couldn't set up for any utilities and then they have the nerve to charge me a vacant light fee when it is their fault i didn't have everything set… See More >
                              Manager

                              12/13/2019

                              Residences at West Place Apartments
                              Hello, We are so sorry that you felt we fell short in the communication process for your move-in. It is always our intention to ensure everyone feels prepared and excited for their move in to Residences at West Place, and we appear to have missed the mark with you. I would love the opportunity to discuss your concerns further; please feel free to give me a call at (407) 296-9992 or e-mail me at mgr.westplace@bhmanagement.com.
                              Review Author Icon

                              Resident 725048

                              Verified Resident 2019 - 2020

                              2/14/2020

                              The apartment is great management is very friendly apliances work very well apartment is very clean. It is a quiet community I never hear much noise. The area is beautiful and very convenient to stores and shops

                                Manager

                                12/13/2019

                                Residences at West Place Apartments
                                Hi there, Thank you so much for your wonderful review! We are so glad that you love the community and neighborhood as much as we do! We hope that we continue to make you happy, and that you choose to remain our resident for a long time!
                                Review Author Icon

                                Resident 439504

                                Verified Resident 2019

                                11/11/2019

                                This community is horrible. Do not move here. The leasing staff will promise you things they won't be able to deliver. The apartments are old, futures inside are dated and rusted. Management is terrible, so is the leasing staff. Don't believe the hype. Whatever they… See More >
                                  Manager

                                  11/4/2019

                                  Residences at West Place Apartments
                                  I'm so sorry you are unhappy with our maintenance team! I do apologize for the delay, we have been short staffed on the maintenance end and are working very diligently to get every work order addressed as quickly as possible. Please feel free to give us a call at (407) 296-9992 or e-mail us so that we can ensure you are set up with our fantastic resident services app which can help you track the status of you work order at any time!
                                  Review Author Icon

                                  Resident 710457

                                  Verified Resident 2019

                                  10/26/2019

                                  Every time me and my wife went to view the apartment we always left with a different precessions of things. There was never a exact model of what we were getting or a exact tour of the part available until a week before move in… See More >
                                    Manager

                                    10/28/2019

                                    Residences at West Place Apartments
                                    Hi there, We are so sorry that we did not meet your expectations with your move in experience. While we certainly do our best to ensure you can see the layout of the apartment you are renting beforehand, sometimes we do not have any empty units to show. When we realized that you were unhappy with the apartment, we did our best to offer you as many options as possible to rectify the situation; I am sorry that these options were not acceptable for you, as your satisfaction is of the utmost importance to us. We would like to ensure that we address your remaining pest and work order issues, and hopefully have the opportunity to change your mind out your experiences here thus far! Please reach out to me directly at (407) 296-9992 so that I can be sure that we address all of your concerns in a timely manner.
                                    Review Author Icon

                                    Resident 709702

                                    Verified Resident 2019 - 2020

                                    3/25/2020

                                    .my experience is generally good. However one neighbor tends to be very noisy and at times unknown individuals continue to leave garbage such as soda cans and fastfood paper bags in my trash bin! I am not sure who is doing this!

                                      Manager

                                      10/25/2019

                                      Residences at West Place Apartments
                                      Hi there, thank you so much for your wonderful review! We sincerely appreciate the valuable feedback! I wanted to take a moment to let you know that we agree with you regarding the grounds, and we are actively working to make Residences at West Place an even better place to call home! We are excited to let you know that we are in the process of pressure washing and painting the entire property, and once those are complete, we are revamping our valet waste program to ensure the property stays clean and beautiful! We are so happy to have residents like you who genuinely care about ensuring Residences at West Place is a place that everyone can be proud to call Home!
                                      Review Author Icon

                                      Resident 686890

                                      Verified Resident 2019

                                      8/28/2019

                                      Good so far I am going to enjoy living here the apartment are nice very beautiful ,..,...........................................,.,.....,... I'm good enjoy living here and my wife love it too..

                                        Manager

                                        8/30/2019

                                        Residences at West Place Apartments
                                        Thank you so much for taking the time to provide such a wonderful review! We are so happy to hear that you are enjoying living at Residences at West Place, and we are thrilled to have wonderful residents like you!
                                        Review Author Icon

                                        Resident 685366

                                        Verified Resident 2019

                                        9/27/2019

                                        The apartment is really nice, we love the space and while it may be smaller than our last apartment, it's adequate enough to fit what we need. The only complaint we have would be the overall cleanliness of our neighbors. Some of them leave trash… See More >
                                          Manager

                                          8/26/2019

                                          Residences at West Place Apartments
                                          Wow! Thank you for taking the time to leave such a thoughtful review! We are genuinely pleased to hear that you are happy with your decision to make Residences at West Place your home, and we hope that you choose to stay with us for many years to come!
                                          Review Author Icon

                                          Resident 684002

                                          Verified Resident 2019

                                          10/4/2019

                                          A pior poss?vel muito arrependido por ter me mudando pra c? se eu pudesse iria embora deste condom?nio hoje mesmo pois a manuten??o e o apartamento est? muito ruim principalmente o ar condicionado e as formigas

                                            Manager

                                            8/23/2019

                                            Residences at West Place Apartments
                                            Thank you for taking the time to leave a review; we always appreciate the feedback. We are very sorry that you are not happy living here, as we are always striving to ensure our residents are happy and well taken care of. We would appreciate the opportunity to discuss your issues in more detail in person. Please feel free to give me a call at (407) 296-9992 or e-mail me at mgr.westplace@bhmanagement so that we can further address your concerns regarding your work orders. I hope to hear from you soon!
                                            Review Author Icon

                                            Resident 683555

                                            Verified Resident 2019

                                            8/21/2019

                                            It is ok .The only problem I am having is that the steps and corridor are dirty.I think a more suitable place ca?be found to store the garage, Having garage at your door and the mess it makes during collection is not presentable.

                                              Manager

                                              8/23/2019

                                              Residences at West Place Apartments
                                              Thank you so much for taking the time to leave a review, we genuinely appreciate it! We absolutely understand your concerns regarding the valet trash collection, and we wanted to let you know we are actively taking steps to address those concerns! We are working on scheduling pressure washing in every building, and we are working with our valet trash company to provide clean new bins for everyone, and to ensure all of our residents are following our guidelines to ensure the buildings stay fresh and clean. Again, thank you so much for your review. We hope you will be pleased with the improvements, and that you remain a resident with us for years to come!
                                              Review Author Icon

                                              Resident 677950

                                              Verified Resident 2019

                                              9/26/2019

                                              I love it great staff very beautiful apartment complex. The apartment is very big it comes with a washer and dryer . The tub in the guess hallway is beautiful I love to soak in it what else can I say the property is… See More >
                                                Manager

                                                8/16/2019

                                                Residences at West Place Apartments
                                                Wow! Thank you so much for taking the time to leave such a wonderful review! We are so glad that you had a great experience with Tamika (we happen to think she is pretty awesome as well)! And we're so happy you've chosen to make Residences at West Place your home!
                                                Review Author Icon

                                                Resident 670823

                                                Verified Resident 2019

                                                7/29/2019

                                                Wonderful so far. My neighbor is awesome. My priority is my peace and I got it since I've been leaving in this property. No bad experience so far. Everything is close. I just love this place but it's too expensive for just one room.

                                                  Manager

                                                  8/6/2019

                                                  Residences at West Place Apartments
                                                  Wow! Thank you so much for taking the time to leave such a wonderful review! We are so thrilled that you are happy living here. You are truly valued and we thank you for sharing your great experience with Residences at West Place.
                                                  Review Author Icon

                                                  Resident 659636

                                                  Verified Resident 2017 - 2019

                                                  7/2/2019

                                                  Office is employees don't really know the procedures of things. They will say one thing and another the next. And maintenance is working on problems quicker. Appearance of the community is better. The pool is actually kept up now.

                                                    Manager

                                                    7/23/2019

                                                    Residences at West Place Apartments
                                                    We appreciate you taking the time to provide an honest review of Residences at West Place. We welcome any opportunity to receive feedback and identify where we have areas of improvement. We are thrilled that you have noticed that increased response time for maintenance and the improved appearance of the community! And thank you for letting us know that we can still improve on our communication to our residents regarding our policies and procedures. We will definitely focus on ensuring that everyone receives consistent answers across the board in the future. Again, thank you for taking the time to provide your review, and thank you for being one of our valued residents! We appreciate you!

                                                    Features & Amenities

                                                    Laundry
                                                    • Washer/Dryer
                                                    Pets
                                                    • Dogs Allowed
                                                    • Cats Allowed
                                                    Other
                                                    • Additional Storage
                                                    • Built-in Desks
                                                    • Business Center
                                                    • Clubhouse
                                                    • Dog Park
                                                    • Fitness Center
                                                    • Garden Tubs
                                                    • Grilling Area
                                                    • High Ceilings
                                                    • High-Speed Internet
                                                    • Kitchen Pantries
                                                    • Large Closets
                                                    • Microwave
                                                    • On-Site Maintenance
                                                    • On-Site Management
                                                    • Patio
                                                    • Pet-Friendly Community
                                                    • Playground
                                                    • Pool
                                                    • Recreation Room
                                                    • Refrigerator
                                                    • Stainless Steel Appliances
                                                    • Sundeck
                                                    • Sunrooms
                                                    • Valet Trash Service
                                                    • Vinyl Flooring
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                                                    Leasing

                                                    Residences at West Place is the apartment you ve been looking for in Orlando, FL. With comfortable one- and two-bedroom homes complete with spacious kitchen pantries, garden-style bathtubs, and premium stainless steel appliances, you re guaranteed to find a place to live with a lifestyle to love. What s more, as a member of the community you ll also have access to our swimming pool and fitness center. Find a home at Residences at West Place, where living more is the new standard.
                                                    Show Less

                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday: 10:00 AM - 06:00 PM
                                                    • Tuesday - Wednesday: 09:00 AM - 06:00 PM
                                                    • Thursday: 10:00 AM - 06:00 PM
                                                    • Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    BH Management Services, Inc.

                                                    D+
                                                    D+
                                                    Communities
                                                    241

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 176 number of votes by renters, Residences at West Place Apartments is currently rated 3.4 out of 5 stars.
                                                    Residences at West Place Apartments is rated 1/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    Residences at West Place Apartments is rated 1/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    Residences at West Place Apartments is rated 1/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                    Residences at West Place Apartments is rated 1/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    Residences at West Place Apartments is rated 1/5 stars in our renters neighborhood survey, which is considered poor. The complex is located in a very undesirable and unsafe neighborhood with limited or no access to local attractions and services.
                                                    Residences at West Place Apartments is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    BH Management Services, Inc.
                                                    Dogs Allowed
                                                    Cats Allowed
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths

                                                    Check Availability

                                                    Residences at West Place Apartments

                                                    March 2024

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                                                    Residences at West Place Apartments is a 736 - 1,240 sq. ft. apartment in Orlando in zip code 32818. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,538 - $2,586. Nearby cities include Edgewood, Maitland, West Park, Winter Park, and Eatonville.

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