Sanctuary at Eagle Creek Apartments
#6,507 #65 #792

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Sanctuary at Eagle Creek Apartments

9800 Sanctuary Approach Road, Orlando, FL 32832
(334 Reviews)
$1,459 - $2,729/mo
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Move-In Specials

One and two bedroom apartments are now available! Stop in today or give us a call to schedule your tour.

Floor Plans & Pricing

1 Bedroom

Hummingbird

1 Bed, 1 Bath | 779 sq. ft.

$1,459

5 Available Units

See Floor Plan Details

Sandhill Crane

1 Bed, 1 Bath | 807 sq. ft.

$1,488

5 Available Units

See Floor Plan Details

Blue Heron

1 Bed, 1 Bath | 735 sq. ft.

$1,568

2 Available Units

See Floor Plan Details

2 Bedrooms

Osprey

2 Beds, 2 Baths | 1,144 sq. ft.

$1,820

5 Available Units

See Floor Plan Details

Mallard

2 Beds, 2 Baths | 1,078 sq. ft.

$1,832

5 Available Units

See Floor Plan Details

3 Bedrooms

Egret

3 Beds, 2 Baths | 1,281 sq. ft.

$2,729

4 Available Units

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

B+
B+

Renter Ratings

B

Review Ratings

Noise

3.8

Grounds

3.6

Safety

3.6

Office Staff

3.9

Maintenance

3.2

Neighborhood

4.6

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

B+

Number of reviews in the past 365 days

29

Manager’s Review Engagement

A

Percentage of reviews responded to

93.10%

Manager’s Review Reply Time

B

Average time to respond to reviews

14.83 days

View Community Timeline
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Sanctuary at Eagle Creek Apartments Reviews

(281)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Updated Review

Review Author Icon

Resident 1189264

Verified Resident 2023 - 2024

3/11/2024

In general, living in the community has been great. I do suggest that cable and internet service should not be included in the rent. Each resident should have the right to choose their own cable and internet service. Trash service should NOT be so strict… See More >
    Manager

    3/13/2024

    Sanctuary at Eagle Creek Apartments
    So good to hear from you! Thanks for letting us know. Unfortunately the rules for Valet Trash are set by the vendor itself. The contractor is hear today working on the gates, We are looking into some other options regarding the internet/cable. Have a great day!
    Review Author Icon

    Resident 1229103

    Verified Resident 2023 - 2024

    2/24/2024

    Very happy with Ashley, Michael and Jay in the Leasing office as well as the guys in Maintenance. Cannot forget Kevin the young man who picks up our garbage each day, he is also amazing so please let them all know!! These are the VIP's… See More >
      Manager

      3/6/2024

      Sanctuary at Eagle Creek Apartments
      Thanks for letting us know we went Beyond Expectations! We'll be sure to share with the team here at Sanctuary at Eagle Creek Apartments!
      Review Author Icon

      Carolina_O520

      Resident 2023 - 2024

      2/23/2024

      Excellent experience!

      Very happy with Ashley, Michael and Jay in the Leasing office as well as Anthony and the Supervisor from Maintenance. Cannot forget Kevin the young man who picks up our garbage each day, he is also amazing so please let them all know!! These are… See More >
        Manager

        3/7/2024

        Sanctuary at Eagle Creek Apartments
        Carolina - thanks for letting us know we went Beyond Expectations! We'll be sure to share with the team here at Sanctuary at Eagle Creek Apartments! We appreciate you!
        Review Author Icon

        Resident 1227413

        Verified Resident 2023 - 2024

        2/18/2024

        The maintenance service does not solve the problems. I am with two months of unsolved problem. The same problem, I am very polite and the problem is not solved. Two months listing a loudly noise from the refrigerator and the solution just fix for a… See More >
          Manager

          2/22/2024

          Sanctuary at Eagle Creek Apartments
          Sorry to hear about your refrigerator problem, could you please reach out to the office again so we can take care of the issue. Thank you!
          Review Author Icon

          Resident 1223024

          Verified Resident 2023 - 2024

          2/4/2024

          Pensé que al mudarme aquí y por el precio de la renta viviría en un lugar decente. Dañaron el piso y luego de 6 meses sigo sin obtener respuestas. Tengo un problema de plagas en la unidad y no hacen nada por solucionarlo cuando el… See More >
            Manager

            2/13/2024

            Sanctuary at Eagle Creek Apartments
            Comuníquese con la oficina sobre su piso. Creo que programamos esto dos veces y lo cancelaste a menos que esté pensando en otra persona. Estoy feliz de que esto se solucione. El control de plagas es el lunes. Asegúrese de llamar antes del lunes para programar el horario. Gracias y espero tener noticias suyas para que podamos solucionar su problema.
            Review Author Icon

            Resident 1222392

            Verified Resident 2023 - 2024

            2/2/2024

            They don’t do pest control. The trash valet service leaves the receptacles disheveled and wide open. Maintenance doesn’t occasionally wash out the receptacles so when they’re left open it stinks in the hallways. The gate never works. Teenagers are always being obnoxious in the gym… See More >
              Manager

              2/13/2024

              Sanctuary at Eagle Creek Apartments
              I'm so sorry to hear your experience didn't meet your expectations (or our standards), please reach out to the office so we can go over any issues to see what we can do to make it right.

              Updated Review

              Review Author Icon

              Resident 955084

              Verified Resident 2021 - 2024

              1/31/2024

              The administration tent to use excessive force when you complain. They even call the polici on you and treat you to be prosecuted for trespassing. Even if you live at the community. That is ridiculous. The maintanance is a joke, they close the requests without… See More >
                Manager

                2/2/2024

                Sanctuary at Eagle Creek Apartments
                Hi there, please reach out to the office regarding any outstanding work order so we can make sure it is taken care of. Thank you.
                Review Author Icon

                Resident 1220910

                Verified Resident 2021 - 2024

                1/28/2024

                Breeze ways are disgusting, in my almost 3 years of residency I've seen it cleaned once. Gates are always broken, and there's always a nice welcome with a mountain of trash as you enter the residents gate. Pool/grillarea/gym is closed for issues about twice a… See More >
                  Manager

                  2/2/2024

                  Sanctuary at Eagle Creek Apartments
                  I can't lie - of course we love positive reviews, but your honesty gives us the chance to improve, so many thanks to you for taking the time to share! We had a few set backs but have a great maintenance team and a schedule to begin pressure washing. We only closed the gym for a day a few months ago for painting. We did have our summer kitchen redone by the pool last year so it was closed while that was being rebuilt. Hopefully you have a chance to enjoy it. Please feel free to reach out if you have any questions. Thank you!
                  Review Author Icon

                  Resident 1217579

                  Verified Resident 2022 - 2024

                  1/16/2024

                  Maintenance team are not very good. When we first arrived we already had problems. Toilet repair was not finished, our dryer was malfunctioning, ceiling was leaking water(thought it was from fire suppressant sprinkler. It took them a few weeks to figure it was from the… See More >
                    Manager

                    1/23/2024

                    Sanctuary at Eagle Creek Apartments
                    I do apologize for any issues you have had regarding service request. Please feel free to reach out if you are having any issues.

                    Updated Review

                    Review Author Icon

                    Resident 627377

                    Verified Resident 2017 - 2023

                    12/29/2023

                    Please fix the front gate that has been broken for months .. upgrade the fitness gym machine.. they have wholes in them . The noise issue that we have had for almost 2 hrs still has not been resolved However, the community is really… See More >
                      Review Author Icon

                      Resident 1203263

                      Verified Resident 2023

                      11/29/2023

                      Siempre que hago algún requerimiento ellos me soluciona super rápido y sin ningún inconveniente y siempre muy servicial. Los recomiendo para vivir si buscan un lugar tranquilo en la comunidad de lake nona,.… See More >
                        Manager

                        12/2/2023

                        Sanctuary at Eagle Creek Apartments
                        Gracias por tu amable reseña; ¡Nos complace transmitir sus comentarios al equipo aquí en Sanctuary at Eagle Creek Apartments!

                        Updated Review

                        Review Author Icon

                        Resident 1088648

                        Verified Resident 2021 - 2023

                        11/17/2023

                        It is a nice place, well located, good schools around, very comfortable apartments. The only negative thing is the cockroach problem that these apartments have. It is something uncomfortable and there is no solution.

                          Manager

                          11/26/2023

                          Sanctuary at Eagle Creek Apartments
                          Thank you for your review and we are so happy that you enjoy your home. We do have a new pest control company that is doing a great job. Please reach out and get on the list for Monday so we can take care of your problem.

                          Updated Review

                          Review Author Icon

                          Resident 1117478

                          Verified Resident 2022 - 2023

                          11/14/2023

                          Prefiero no opinar , debido que cada vez que solicito algún servicio con respecto a algún artefacto del apartamento, o suelen tardar muchísimo en solucionar el problema , y cuando por fin logran ir , hacen mal el trabajo … no realizan ni bien y… See More >
                            Manager

                            11/17/2023

                            Sanctuary at Eagle Creek Apartments
                            Apreciamos que se haya tomado el tiempo para dejarnos estos comentarios. Pido disculpas por cualquier problema que haya tenido con la solicitud de servicio. No dude en comunicarse con la oficina si tiene algún problema. Gracias.
                            Review Author Icon

                            Resident 1198464

                            Verified Resident 2023

                            11/11/2023

                            Pésimo mantenimiento y control de cucarachas. Excelente zona, buenas zonas sociales………………………………………………………………………………………………..:::.:::::::……… See More >
                              Manager

                              11/29/2023

                              Sanctuary at Eagle Creek Apartments
                              Hola, le agradecemos que se haya tomado el tiempo de dejarnos estos comentarios. No dude en comunicarse con la oficina para que podamos ocuparnos de cualquier problema que pueda tener. También tenemos una nueva empresa de control de plagas, Massey Services, que ahora está aquí los lunes. Háganos saber si le gustaría estar en la lista para la próxima semana.

                              Updated Review

                              Review Author Icon

                              Resident 1155011

                              Verified Resident 2023

                              11/2/2023

                              Pathetic experience. I wouldn’t ever recommend this to anyone. Given an option, I would want to move out of this community. Untidy, not maintained, poor management, not secure, staff is unaware and least bothered… See More >
                                Manager

                                11/3/2023

                                Sanctuary at Eagle Creek Apartments
                                We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to the office so we can go over an issues you experienced.
                                Review Author Icon

                                Resident 1194234

                                Verified Resident 2023

                                10/30/2023

                                Mal servicio de Post Venta. Cuando vine a consultar precios, y ver apartamentos muy amables, cuando me entregan hasta alli llego la amabilidad al quejarme de ciertas inquietudes que el apartamento presentaba mala pintura, luces quemadas, gabinetes de cocina mal pintados, toma corrientes no funcionan,… See More >
                                  Review Author Icon

                                  Resident 1191592

                                  Verified Resident 2023

                                  10/21/2023

                                  Mi experiencia ha sido buena, existen algunas cosas que se deben mejorar, como seguridad, sistema de cámaras, supervisión de las áreas comunes, funcionamiento de los portones eléctricos, tanto el principal como el secundario.… See More >
                                    Manager

                                    11/11/2023

                                    Sanctuary at Eagle Creek Apartments
                                    Hola, le agradecemos que se haya tomado el tiempo de dejarnos estos comentarios. Estamos en el proceso de trabajar para conseguir nuevas cámaras que serán de gran ayuda para mantener nuestras puertas en funcionamiento. Gracias por tu reseña.

                                    Updated Review

                                    Review Author Icon

                                    Resident 956430

                                    Verified Resident 2021 - 2023

                                    9/17/2023

                                    Es un buen lugar para vivir. Lugar tranquilo y en apariencia agradable. Es importante que no descuiden la estética de los edificios. El desaseo a veces impera en los pasillos y escaleras. La administración hace un esfuerzo grande por mantener bien la unidad residencial. Falta… See More >
                                      Manager

                                      9/22/2023

                                      Sanctuary at Eagle Creek Apartments
                                      Gracias por su amable revisión; ¡Nos complace transmitir sus comentarios al equipo aquí en Sanctuary at Eagle Creek Apartments!

                                      Updated Review

                                      Review Author Icon

                                      Resident 1163265

                                      Verified Resident 2022 - 2023

                                      8/31/2023

                                      Noisy external air conditioning machine, noisy internal air conditioning machine, old appliances, dirty carpet, unmaintained leisure area, destroyed pool gourmet area with rats, dirty pool bathrooms, dirty apartment corridors

                                        Manager

                                        9/15/2023

                                        Sanctuary at Eagle Creek Apartments
                                        We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Please feel free to reach out to the office so we can get more details and try to take care of any issues you are having. Good news is that our Summer Kitchen is almost finished and will be opening soon.

                                        Updated Review

                                        Review Author Icon

                                        Resident 1154753

                                        Verified Resident 2016 - 2023

                                        8/24/2023

                                        Great service, keeps the community clean, staff is always polite and professional. Keeps the community safe and comfortable place for outside activities and for kids too. Family friendly community. Could do a better job with pest control.

                                          Manager

                                          9/1/2023

                                          Sanctuary at Eagle Creek Apartments
                                          Hi Verified Resident 1154753, thank you so much for your positive comments about Sanctuary at Eagle Creek Apartments! We are getting a new Pest Control company that will be starting soon.

                                          Updated Review

                                          Review Author Icon

                                          Resident 1162594

                                          Verified Resident 2023

                                          8/6/2023

                                          My experience so far has been great. Quiet community, with good amenities. The neighborhood is accessible to various schools in the area, public transportation and markets. I would recommend the community to anyone interested in living in the Lake Nona region.

                                            Manager

                                            8/9/2023

                                            Sanctuary at Eagle Creek Apartments
                                            Thank you for sharing your positive experience! We are so happy to hear that you enjoy living at Sanctuary at Eagle Creek.
                                            Review Author Icon

                                            Resident 1163729

                                            Verified Resident 2023

                                            7/27/2023

                                            Greatly appreciate the community maintenance team for maintenance and cleanliness of the entire community. The community t for families as you will find families and kids happily moving around and playing. The school near the gate and grocery are pretty close so you… See More >
                                              Manager

                                              7/28/2023

                                              Sanctuary at Eagle Creek Apartments
                                              Thank you for your kind review; we are happy to pass along your comments to the team. We are happy to hear that you enjoy living at Sanctuary at Eagle Creek Apartments!
                                              Review Author Icon

                                              Resident 1159871

                                              Verified Resident 2022 - 2023

                                              7/16/2023

                                              Security gate at the tail of the complex continuously broken enabling my ability to feel safe . Perhaps consider getting a ring camera back there so that you can see who doing this. The grills by the pool are filthy. Building 25 - someone… See More >
                                                Manager

                                                7/22/2023

                                                Sanctuary at Eagle Creek Apartments
                                                We appreciate you taking the time to leave us this feedback. We are getting the grill area redone and new grills will be installed beginning the second week of August, so we are excited to get that up and running again. I will get with our team and get the other things taken care of.
                                                Review Author Icon

                                                Resident 1158059

                                                Verified Resident 2023

                                                7/10/2023

                                                Not happy for what I am paying for. I expected more cleaner community this not matching my expectations in maintenance. They should take care of units. Services has to been done quickly. Any concerned raised are not even addressed for couple of weeks.

                                                  Manager

                                                  7/14/2023

                                                  Sanctuary at Eagle Creek Apartments
                                                  We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.
                                                  Review Author Icon

                                                  Resident 1153228

                                                  Verified Resident 2021 - 2023

                                                  6/24/2023

                                                  Overall I like it , not good noise control for being on a lower level neighbors above you are not being conscientious or respectful of how they walk or drop items on the floor and disturbing someone below them. I do like the office… See More >
                                                    Manager

                                                    7/16/2023

                                                    Sanctuary at Eagle Creek Apartments
                                                    Thanks for taking the time to leave a review.

                                                    Features & Amenities

                                                    Parking
                                                    • Garages and Storage Units Available
                                                    Pets
                                                    • Dogs Allowed
                                                      Fee: $300 ~ 600. Restrictions: Our community is pet-friendly. We welcome 2 pets per apartment home. Breed restrictions apply. There is a pet fee of $300 for pets under 40lbs and $200 for the second pet. Pet fee for pets over 41lbs is $400 and $200 for the second pet. Please call for complete pet policy information.. Pet Limit: 2
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                                                    • Cats Allowed
                                                      Fee: $300 ~ 600. Restrictions: Our community is pet-friendly. We welcome 2 pets per apartment home. Breed restrictions apply. There is a pet fee of $300 for pets under 40lbs and $200 for the second pet. Pet fee for pets over 41lbs is $400 and $200 for the second pet. Please call for complete pet policy information.. Pet Limit: 2
                                                      Less Info
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                                                    Other
                                                    • Bark Park
                                                    • Courtyard
                                                    • Cyber Cafe
                                                    • Executive Board Room
                                                    • Fitness Center
                                                    • Gated Access
                                                    • Pet-Friendly Community
                                                    • Playground
                                                    • Pool
                                                    • Poolside Firepit
                                                    • Smoke Free Community
                                                    • Summer Kitchen
                                                    • Tennis Court
                                                    • Wi-Fi in Clubhouse
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                                                    Leasing

                                                    Sanctuary at Eagle Creek Apartments in Orlando FL offers residents stress-free resort style living at the heart of Medical City. Residents can relax in the modern clubhouse, work from home in the boardroom or work out in the 3,200 SF fitness facility. The Sanctuary is located within the Golf Course Community of Eagle Creek and is close to Medical City." Explore our various one, two, and three bedroom floor plans that feature the latest in design and comfort.
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                                                    Office Hours

                                                    • Sunday: 12:00 PM - 05:00 PM
                                                    • Monday - Saturday: 09:00 AM - 06:00 PM
                                                    This community is managed by

                                                    Greystar

                                                    B+
                                                    B+
                                                    Communities
                                                    3213

                                                    Questions & Answers (1)

                                                    Brittany_F327
                                                    Asked on: 01/21/2018
                                                    Q: Do you allow pitbulls here?

                                                    Frequently Asked

                                                    Based on 334 number of votes by renters, Sanctuary at Eagle Creek Apartments is currently rated 4.1 out of 5 stars.
                                                    Sanctuary at Eagle Creek Apartments is rated 3.6/5 stars in our renters grounds survey, which is considered average. The grounds are okay, but could use some improvement.
                                                    Sanctuary at Eagle Creek Apartments is rated 3.2/5 stars in our renters maintenance survey, which is considered below average. The maintenance team is often slow to respond and does not always fully resolve issues.
                                                    Sanctuary at Eagle Creek Apartments is rated 3.8/5 stars in our renters noise survey, which is considered average. The noise level can sometimes be disruptive, but not to a significant extent.
                                                    Sanctuary at Eagle Creek Apartments is rated 3.6/5 stars in our renters safety survey, which is considered average. The complex has some safety concerns that need to be addressed.
                                                    Sanctuary at Eagle Creek Apartments is rated 4.6/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    Sanctuary at Eagle Creek Apartments is rated 3.9/5 stars in our renters staff survey, which is considered average. The staff is sometimes unresponsive or not fully helpful in addressing resident needs.
                                                    Managers have responded to 93.1034% of their community reviews in the past year.
                                                    Managers have replied within 14.83 days to their community reviews in the past year.
                                                    Greystar
                                                    Dogs Allowed
                                                    Fee: $300 ~ 600
                                                    Restrictions: Our community is pet-friendly. We welcome 2 pets per apartment home. Breed restrictions apply. There is a pet fee of $300 for pets under 40lbs and $200 for the second pet. Pet fee for pets over 41lbs is $400 and $200 for the second pet. Please call for complete pet policy information.
                                                    Pet Limit: 2
                                                    Cats Allowed
                                                    Fee: $300 ~ 600
                                                    Restrictions: Our community is pet-friendly. We welcome 2 pets per apartment home. Breed restrictions apply. There is a pet fee of $300 for pets under 40lbs and $200 for the second pet. Pet fee for pets over 41lbs is $400 and $200 for the second pet. Please call for complete pet policy information.
                                                    Pet Limit: 2
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths
                                                    One and two bedroom apartments are now available! Stop in today or give us a call to schedule your tour.

                                                    March 2024

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                                                    Sanctuary at Eagle Creek Apartments is a 735 - 1,281 sq. ft. apartment in Orlando in zip code 32832. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,459. Nearby cities include Edgewood, Maitland, West Park, Winter Park, and Eatonville.

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