Sanctuary at Eagle Creek Apartments
#6,782 #71 #839

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Sanctuary at Eagle Creek Apartments

9800 Sanctuary Approach Road, Orlando, FL 32832
(341 Reviews)
$1,609 - $2,438/mo

Move-In Specials

One and two bedroom apartments are now available! Stop in today or give us a call to schedule your tour.

Sanctuary at Eagle Creek Apartments Reviews

(285)

4.1 rating

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341 total reviews

(

Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Updated Review

Review Author Icon

Carolina_O520

Resident 2023 - 2024

6/6/2024

Sanctuary at Eagle Creek is an amazing place to live.

Sanctuary at Eagle Creek is an amazing place to live. The Office staff is very responsive and amazing (Ashley (Mgr), Michael and Isabel. Also, the maintenance manager and Anthony from the staff are superb! Big recommendation for all to come here to live!!

    Review Author Icon

    Resident 1249744

    Verified Resident 2021 - 2024

    5/8/2024

    I love it. It is a sanctuary for me. beautiful inside and out. very quiet, i love the walking paths, the convenience. when I've needed help i got it pretty quick. i did need to call a couple times before they came to fix the garbage disposal. and I'm having a problem with the gate thing to open it when i drive into the community and the gate is closed.

      Manager

      5/14/2024

      Sanctuary at Eagle Creek Apartments
      So good to hear from you! Thanks for letting us know. It's great to hear that you love your home here at Sanctuary at Eagle Creek. We have someone coming to check on the issue with the remotes at the front gate. Have a great day!
      Review Author Icon

      Resident 1249148

      Verified Resident 2022 - 2024

      5/6/2024

      My experience at Sanctuary at eagle creek is if you need any maintenance done it is an absolute chore and never easy. The apartment is very nice, and the complex is friendly, but the staff lacks urgency.

        Manager

        5/7/2024

        Sanctuary at Eagle Creek Apartments
        We appreciate you taking the time to leave us this feedback. Please feel free to reach out to the office with any issues that need to be taken care of. Thank you!

        Updated Review

        Review Author Icon

        Resident 1117478

        Verified Resident 2023 - 2024

        4/27/2024

        Todos los espacios son muy bonitos, pero de mantenimiento se deja notar !!! Sobre todo en el alumbrado de la.entrada principal así como el portón eléctrico que tiene más de 1 año. Que no sirve

          Manager

          5/1/2024

          Sanctuary at Eagle Creek Apartments
          Sus comentarios nos ayudan a mejorar, así que gracias por tomarse el tiempo para compartir su experiencia. Si está dispuesto a conversar, comuníquese con nosotros en sanctuaryateaglemgr@greystar.com para que podamos comprender mejor sus inquietudes. A la espera de saber de ti.
          Review Author Icon

          Resident 1246369

          Verified Resident 2018 - 2024

          4/23/2024

          Muy buena hay seguridad muy buen mantenimiento me parece ideal para los niños menores ya que tienes una escuela en frente y eso es una muy buena ventaja ,la piscina muy buena la área recreativa para los niños muy buenas

            Manager

            5/1/2024

            Sanctuary at Eagle Creek Apartments
            ¡Que bueno saber de ti! Gracias por dejarnos saber. ¡Qué tengas un lindo día!

            Updated Review

            Review Author Icon

            Resident 1217579

            Verified Resident 2022 - 2024

            4/21/2024

            Sanctuary at Eagle Creek is not a good apartment if you are looking for a luxury apartment like they claim they are. Maintenance is a big problem. They are pretty lazy. There are roaches everywhere. It took 3 visits from pest control to get rid of them so far. The breezeway are not kept clean and eventhough trash are picked up, the dumpster area are very untidy.

              Manager

              5/1/2024

              Sanctuary at Eagle Creek Apartments
              Hi Verified Resident 1217579 - we regret to hear you were displeased with your recent experience at Sanctuary at Eagle Creek. Please feel free to get in touch if you'd like to discuss it with us directly so we can make it right.
              Review Author Icon

              Resident 1245510

              Verified Resident 2021 - 2024

              4/19/2024

              While living here we’ve had neighbors involved in loud disputes, vehicles without placards parked in ADA spots for months, entry gates that are never functional (even trapping me in the complex on an occasion), work orders that were not completed, and AC issues for most of our residency. Other than that it’s been fine.

                Manager

                5/1/2024

                Sanctuary at Eagle Creek Apartments
                We appreciate you taking the time to leave us this feedback. Please feel free to reach out to the office so we can go over any issues you are having.

                Updated Review

                Review Author Icon

                Resident 1189264

                Verified Resident 2023 - 2024

                3/11/2024

                In general, living in the community has been great. I do suggest that cable and internet service should not be included in the rent. Each resident should have the right to choose their own cable and internet service. Trash service should NOT be so strict and mind-closed on the size and capacity of the plastic bags being used. Some community members do not respect the no-smoking policy. Also, the community is advertised as a closed community, but the gates have been opened and have not worked for the past year I have been living in the apartment.

                  Manager

                  3/13/2024

                  Sanctuary at Eagle Creek Apartments
                  So good to hear from you! Thanks for letting us know. Unfortunately the rules for Valet Trash are set by the vendor itself. The contractor is hear today working on the gates, We are looking into some other options regarding the internet/cable. Have a great day!
                  Review Author Icon

                  Resident 1229103

                  Verified Resident 2023 - 2024

                  2/24/2024

                  Very happy with Ashley, Michael and Jay in the Leasing office as well as the guys in Maintenance. Cannot forget Kevin the young man who picks up our garbage each day, he is also amazing so please let them all know!! These are the VIP's that make this community amazing!!

                    Manager

                    3/6/2024

                    Sanctuary at Eagle Creek Apartments
                    Thanks for letting us know we went Beyond Expectations! We'll be sure to share with the team here at Sanctuary at Eagle Creek Apartments!
                    Review Author Icon

                    Resident 1227413

                    Verified Resident 2023 - 2024

                    2/18/2024

                    The maintenance service does not solve the problems. I am with two months of unsolved problem. The same problem, I am very polite and the problem is not solved. Two months listing a loudly noise from the refrigerator and the solution just fix for a few days and the problems get back again and again.

                      Manager

                      2/22/2024

                      Sanctuary at Eagle Creek Apartments
                      Sorry to hear about your refrigerator problem, could you please reach out to the office again so we can take care of the issue. Thank you!
                      Review Author Icon

                      Resident 1223024

                      Verified Resident 2023 - 2024

                      2/4/2024

                      Pensé que al mudarme aquí y por el precio de la renta viviría en un lugar decente. Dañaron el piso y luego de 6 meses sigo sin obtener respuestas. Tengo un problema de plagas en la unidad y no hacen nada por solucionarlo cuando el servicio de pest control está incluido en el pago de la renta inclusivo se coloca la orden y la cierran sin haber hecho el trabajo. En general muy mala atención de los administradores de la propiedad.

                        Manager

                        2/13/2024

                        Sanctuary at Eagle Creek Apartments
                        Comuníquese con la oficina sobre su piso. Creo que programamos esto dos veces y lo cancelaste a menos que esté pensando en otra persona. Estoy feliz de que esto se solucione. El control de plagas es el lunes. Asegúrese de llamar antes del lunes para programar el horario. Gracias y espero tener noticias suyas para que podamos solucionar su problema.
                        Review Author Icon

                        Resident 1222392

                        Verified Resident 2023 - 2024

                        2/2/2024

                        They don’t do pest control. The trash valet service leaves the receptacles disheveled and wide open. Maintenance doesn’t occasionally wash out the receptacles so when they’re left open it stinks in the hallways. The gate never works. Teenagers are always being obnoxious in the gym and unsupervised. This is NOT a luxury experience.

                          Manager

                          2/13/2024

                          Sanctuary at Eagle Creek Apartments
                          I'm so sorry to hear your experience didn't meet your expectations (or our standards), please reach out to the office so we can go over any issues to see what we can do to make it right.

                          Updated Review

                          Review Author Icon

                          Resident 955084

                          Verified Resident 2021 - 2024

                          1/31/2024

                          The administration tent to use excessive force when you complain. They even call the polici on you and treat you to be prosecuted for trespassing. Even if you live at the community. That is ridiculous. The maintanance is a joke, they close the requests without sending anyone. The administration doesn't have a clue what they are doing. They are a group of kids playing administration.

                            Manager

                            2/2/2024

                            Sanctuary at Eagle Creek Apartments
                            Hi there, please reach out to the office regarding any outstanding work order so we can make sure it is taken care of. Thank you.
                            Review Author Icon

                            Resident 1220910

                            Verified Resident 2021 - 2024

                            1/28/2024

                            Breeze ways are disgusting, in my almost 3 years of residency I've seen it cleaned once. Gates are always broken, and there's always a nice welcome with a mountain of trash as you enter the residents gate. Pool/grillarea/gym is closed for issues about twice a month give or take in the last year.

                              Manager

                              2/2/2024

                              Sanctuary at Eagle Creek Apartments
                              I can't lie - of course we love positive reviews, but your honesty gives us the chance to improve, so many thanks to you for taking the time to share! We had a few set backs but have a great maintenance team and a schedule to begin pressure washing. We only closed the gym for a day a few months ago for painting. We did have our summer kitchen redone by the pool last year so it was closed while that was being rebuilt. Hopefully you have a chance to enjoy it. Please feel free to reach out if you have any questions. Thank you!

                              Updated Review

                              Review Author Icon

                              Resident 627377

                              Verified Resident 2017 - 2023

                              12/29/2023

                              Please fix the front gate that has been broken for months .. upgrade the fitness gym machine.. they have wholes in them . The noise issue that we have had for almost 2 hrs still has not been resolved However, the community is really beautiful and the staff is very nice

                                Manager

                                6/11/2024

                                Sanctuary at Eagle Creek Apartments
                                The gates should be closing this week. Please reach out regarding the noise so we can tael care of it. Thank you again for taking the time to let us know how we did. We hope you have a great day!
                                Review Author Icon

                                Resident 1203263

                                Verified Resident 2023

                                11/29/2023

                                Siempre que hago algún requerimiento ellos me soluciona super rápido y sin ningún inconveniente y siempre muy servicial. Los recomiendo para vivir si buscan un lugar tranquilo en la comunidad de lake nona,.

                                  Manager

                                  12/2/2023

                                  Sanctuary at Eagle Creek Apartments
                                  Gracias por tu amable reseña; ¡Nos complace transmitir sus comentarios al equipo aquí en Sanctuary at Eagle Creek Apartments!

                                  Updated Review

                                  Review Author Icon

                                  Resident 1088648

                                  Verified Resident 2021 - 2023

                                  11/17/2023

                                  It is a nice place, well located, good schools around, very comfortable apartments. The only negative thing is the cockroach problem that these apartments have. It is something uncomfortable and there is no solution.

                                    Manager

                                    11/26/2023

                                    Sanctuary at Eagle Creek Apartments
                                    Thank you for your review and we are so happy that you enjoy your home. We do have a new pest control company that is doing a great job. Please reach out and get on the list for Monday so we can take care of your problem.
                                    Review Author Icon

                                    Resident 1198464

                                    Verified Resident 2023

                                    11/11/2023

                                    Pésimo mantenimiento y control de cucarachas. Excelente zona, buenas zonas sociales………………………………………………………………………………………………..:::.:::::::……

                                      Manager

                                      11/29/2023

                                      Sanctuary at Eagle Creek Apartments
                                      Hola, le agradecemos que se haya tomado el tiempo de dejarnos estos comentarios. No dude en comunicarse con la oficina para que podamos ocuparnos de cualquier problema que pueda tener. También tenemos una nueva empresa de control de plagas, Massey Services, que ahora está aquí los lunes. Háganos saber si le gustaría estar en la lista para la próxima semana.

                                      Updated Review

                                      Review Author Icon

                                      Resident 1155011

                                      Verified Resident 2023

                                      11/2/2023

                                      Pathetic experience. I wouldn’t ever recommend this to anyone. Given an option, I would want to move out of this community. Untidy, not maintained, poor management, not secure, staff is unaware and least bothered

                                        Manager

                                        11/3/2023

                                        Sanctuary at Eagle Creek Apartments
                                        We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to the office so we can go over an issues you experienced.
                                        Review Author Icon

                                        Resident 1194234

                                        Verified Resident 2023

                                        10/30/2023

                                        Mal servicio de Post Venta. Cuando vine a consultar precios, y ver apartamentos muy amables, cuando me entregan hasta alli llego la amabilidad al quejarme de ciertas inquietudes que el apartamento presentaba mala pintura, luces quemadas, gabinetes de cocina mal pintados, toma corrientes no funcionan, tapa de bañera de baño no abre bien, puertas mal cuadradas. Solicite arreglos y fueron realizados cuando se les dio la gana, ya que se saltaron un turno programado. Intento hablar con la persona que nos atendió desde un principio y literalmente se me escondió, Se me negó. Luego envía el personal de mantenimiento cuando yo no estoy, de paso que reviso mi Ropa, movió cosas de sitio abrio gavetas, luego mi esposo procede hablar con un supervisor y este Ni siquiera una disculpa dio.

                                          Review Author Icon

                                          Resident 1191592

                                          Verified Resident 2023

                                          10/21/2023

                                          Mi experiencia ha sido buena, existen algunas cosas que se deben mejorar, como seguridad, sistema de cámaras, supervisión de las áreas comunes, funcionamiento de los portones eléctricos, tanto el principal como el secundario.

                                            Manager

                                            11/11/2023

                                            Sanctuary at Eagle Creek Apartments
                                            Hola, le agradecemos que se haya tomado el tiempo de dejarnos estos comentarios. Estamos en el proceso de trabajar para conseguir nuevas cámaras que serán de gran ayuda para mantener nuestras puertas en funcionamiento. Gracias por tu reseña.

                                            Updated Review

                                            Review Author Icon

                                            Resident 956430

                                            Verified Resident 2021 - 2023

                                            9/17/2023

                                            Es un buen lugar para vivir. Lugar tranquilo y en apariencia agradable. Es importante que no descuiden la estética de los edificios. El desaseo a veces impera en los pasillos y escaleras. La administración hace un esfuerzo grande por mantener bien la unidad residencial. Falta que los de mantenimiento hagan lo mismo

                                              Manager

                                              9/22/2023

                                              Sanctuary at Eagle Creek Apartments
                                              Gracias por su amable revisión; ¡Nos complace transmitir sus comentarios al equipo aquí en Sanctuary at Eagle Creek Apartments!

                                              Updated Review

                                              Review Author Icon

                                              Resident 1163265

                                              Verified Resident 2022 - 2023

                                              8/31/2023

                                              Noisy external air conditioning machine, noisy internal air conditioning machine, old appliances, dirty carpet, unmaintained leisure area, destroyed pool gourmet area with rats, dirty pool bathrooms, dirty apartment corridors

                                                Manager

                                                9/15/2023

                                                Sanctuary at Eagle Creek Apartments
                                                We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Please feel free to reach out to the office so we can get more details and try to take care of any issues you are having. Good news is that our Summer Kitchen is almost finished and will be opening soon.

                                                Updated Review

                                                Review Author Icon

                                                Resident 1154753

                                                Verified Resident 2016 - 2023

                                                8/24/2023

                                                Great service, keeps the community clean, staff is always polite and professional. Keeps the community safe and comfortable place for outside activities and for kids too. Family friendly community. Could do a better job with pest control.

                                                  Manager

                                                  9/1/2023

                                                  Sanctuary at Eagle Creek Apartments
                                                  Hi Verified Resident 1154753, thank you so much for your positive comments about Sanctuary at Eagle Creek Apartments! We are getting a new Pest Control company that will be starting soon.

                                                  Updated Review

                                                  Review Author Icon

                                                  Resident 1162594

                                                  Verified Resident 2023

                                                  8/6/2023

                                                  My experience so far has been great. Quiet community, with good amenities. The neighborhood is accessible to various schools in the area, public transportation and markets. I would recommend the community to anyone interested in living in the Lake Nona region.

                                                    Manager

                                                    8/9/2023

                                                    Sanctuary at Eagle Creek Apartments
                                                    Thank you for sharing your positive experience! We are so happy to hear that you enjoy living at Sanctuary at Eagle Creek.

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    Sandhill Crane

                                                    1 Bed, 1 Bath | 807 sq. ft.

                                                    $1,609

                                                    5 Available Units

                                                    See Floor Plan Details

                                                    Hummingbird

                                                    1 Bed, 1 Bath | 779 sq. ft.

                                                    $1,636

                                                    5 Available Units

                                                    See Floor Plan Details

                                                    Blue Heron

                                                    1 Bed, 1 Bath | 735 sq. ft.

                                                    $1,676

                                                    1 Available Unit

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    B+
                                                    B+

                                                    Renter Ratings

                                                    B

                                                    Review Ratings

                                                    Noise

                                                    3.7

                                                    Grounds

                                                    3.5

                                                    Safety

                                                    3.5

                                                    Office Staff

                                                    3.7

                                                    Maintenance

                                                    2.9

                                                    Neighborhood

                                                    4.6

                                                    Survey Ratings

                                                    SatisFacts™ Tour Survey

                                                    SatisFacts™ Move-In Survey

                                                    SatisFacts™ Maintenance Survey

                                                    SatisFacts™ Renewal Survey

                                                    Review Count

                                                    B+

                                                    Number of reviews in the past 365 days

                                                    29

                                                    Manager’s Review Engagement

                                                    A

                                                    Percentage of reviews responded to

                                                    93.10%

                                                    Manager’s Review Reply Time

                                                    B

                                                    Average time to respond to reviews

                                                    21.03 days

                                                    View Community Timeline
                                                    View Community Timeline

                                                    Features & Amenities

                                                    Parking
                                                    • Garages and Storage Units Available
                                                    Pets
                                                    • Dogs Allowed
                                                      Fee: $300 ~ 600. Restrictions: Our community is pet-friendly. We welcome 2 pets per apartment home. Breed restrictions apply. There is a pet fee of $300 for pets under 40lbs and $200 for the second pet. Pet fee for pets over 41lbs is $400 and $200 for the second pet. Please call for complete pet policy information.. Pet Limit: 2
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                                                    • Cats Allowed
                                                      Fee: $300 ~ 600. Restrictions: Our community is pet-friendly. We welcome 2 pets per apartment home. Breed restrictions apply. There is a pet fee of $300 for pets under 40lbs and $200 for the second pet. Pet fee for pets over 41lbs is $400 and $200 for the second pet. Please call for complete pet policy information.. Pet Limit: 2
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                                                    Other
                                                    • 24-Hr 3200 Sq Ft Fitness Facility With Cardio Equipment
                                                    • Bark Park
                                                    • Courtyard
                                                    • Cyber Cafe
                                                    • Executive Board Room
                                                    • Fitness Center
                                                    • Gated Access
                                                    • Pet-Friendly Community
                                                    • Playground
                                                    • Pool
                                                    • Poolside Firepit
                                                    • Smoke Free Community
                                                    • Sports Lounge With Foosball & Billiards Table
                                                    • Summer Kitchen
                                                    • Tennis Court
                                                    • Wi-Fi in Clubhouse
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                                                    Leasing

                                                    Sanctuary at Eagle Creek Apartments in Orlando FL offers residents stress-free resort style living at the heart of Medical City. Residents can relax in the modern clubhouse, work from home in the boardroom or work out in the 3,200 SF fitness facility. The Sanctuary is located within the Golf Course Community of Eagle Creek and is close to Medical City." Explore our various one, two, and three bedroom floor plans that feature the latest in design and comfort.
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                                                    Office Hours

                                                    • Sunday: 12:00 PM - 05:00 PM
                                                    • Monday - Saturday: 09:00 AM - 06:00 PM
                                                    This community is managed by

                                                    Greystar

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                                                    Communities
                                                    3411

                                                    Questions & Answers (1)

                                                    Brittany_F327
                                                    Asked on: 01/21/2018
                                                    Q: Do you allow pitbulls here?

                                                    Frequently Asked

                                                    Based on 341 number of votes by renters, Sanctuary at Eagle Creek Apartments is currently rated 4.1 out of 5 stars.
                                                    Sanctuary at Eagle Creek Apartments is rated 3.5/5 stars in our renters grounds survey, which is considered average. The grounds are okay, but could use some improvement.
                                                    Sanctuary at Eagle Creek Apartments is rated 2.9/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    Sanctuary at Eagle Creek Apartments is rated 3.7/5 stars in our renters noise survey, which is considered average. The noise level can sometimes be disruptive, but not to a significant extent.
                                                    Sanctuary at Eagle Creek Apartments is rated 3.5/5 stars in our renters safety survey, which is considered average. The complex has some safety concerns that need to be addressed.
                                                    Sanctuary at Eagle Creek Apartments is rated 4.6/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    Sanctuary at Eagle Creek Apartments is rated 3.7/5 stars in our renters staff survey, which is considered average. The staff is sometimes unresponsive or not fully helpful in addressing resident needs.
                                                    Managers have responded to 93.1034% of their community reviews in the past year.
                                                    Managers have replied within 21.03 days to their community reviews in the past year.
                                                    Greystar
                                                    Dogs Allowed
                                                    Fee: $300 ~ 600
                                                    Restrictions: Our community is pet-friendly. We welcome 2 pets per apartment home. Breed restrictions apply. There is a pet fee of $300 for pets under 40lbs and $200 for the second pet. Pet fee for pets over 41lbs is $400 and $200 for the second pet. Please call for complete pet policy information.
                                                    Pet Limit: 2
                                                    Cats Allowed
                                                    Fee: $300 ~ 600
                                                    Restrictions: Our community is pet-friendly. We welcome 2 pets per apartment home. Breed restrictions apply. There is a pet fee of $300 for pets under 40lbs and $200 for the second pet. Pet fee for pets over 41lbs is $400 and $200 for the second pet. Please call for complete pet policy information.
                                                    Pet Limit: 2
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths
                                                    One and two bedroom apartments are now available! Stop in today or give us a call to schedule your tour.

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                                                    Sanctuary at Eagle Creek Apartments is a 735 - 1,281 sq. ft. apartment in Orlando in zip code 32832. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,609. Nearby cities include Edgewood, Maitland, West Park, Winter Park, and Eatonville.

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