Valencia Plantation Apartments

Hello and wow, thank you SO much for such a wonderful review! Hearing this positive feedback is so rewarding especially coming from a long-term residency such as yourself so thank you again for sharing. We thank you for a wonderful 13 years at Valencia Plantation and look forward to 13 more! Thanks again!

Hello Shaquana, thank you for your honest review. While we may have a different version of how things occurred and were communicated both before your move-in and afterwards, we certainly do not want to go back and forth with you and just want to once again apologize for any inconveniences that you experienced. We hope you to know that we never intended to present you with a unit that was anything but amazing and while we do not deny that you had some concerns post move-in, we do appreciate you acknowledging that your issues were resolved. Once again, we truly apologize and do hope that we have been--or will be--able to move past your move-in experience and also have the opportunity to turn your opinion of Valencia Plantation around as you continue your residency with us. Please contact us ASAP with any concerns you may still have via [email protected] Thank you.

Hi there and thanks for your review, but we're so disappointed to receive this feedback about your experience at Valencia Plantation including such a poor rating for our on-site team. We would love the opportunity to chat with you further regarding your comments and help bring you to having a more positive opinion about the community; please contact us at 407-381-5076 or email at [email protected] Thank you in advance for the chance to address your concerns and we truly hope to hear from you.

Hello and thanks so much for this wonderful feedback and your 5 star review! We love that you love living at Valencia Plantation and our on site team will really enjoy hearing the positive comments you expressed about them specifically so we will be sure to share your review with them ASAP. We thank you so much for calling us home and look forward to your continued residency!

Hola Antonio, Muchas gracias por su encuesta, Porfavor dejanos saber que Podemos hacer para ganar 5 estrellas en la proxima encuesta. Veo que menciono sobre renovaciones porfavor de communicarse con la officina para mas detalles sobre renovaciones. Si ay algo en que le podemos ayudar porfavor de dejarnos saber y con mucho gusto le estaremos ayudando. Buen Dia

Hello and welcome back to Valencia Plantation, we just love returning residents! Glad all has been great so far with calling us home for a 2nd time. We noticed you rated us a 4 on noise, was there a particular noise/disturbance concern you had? If so, please feel free to reach out to us directly at [email protected] and we can address things accordingly. Thanks again and we hope to earn your 5 star review next time around!

Hi there and thanks for this feedback! Apartment maintenance/service being included is one of the biggest perks to renting with us and it's so rewarding to see our efforts for a quick turnaround time recognized. Please let us know what we might be able to do better to earn your 5 star review next time around! Thanks again and we look forward to your continued residency!

Hi, we're so glad that we were able to go above and beyond your expectations!

Hi, we are so happy to read such a great review about Valencia Plantation! Thanks again for taking the time to leave us this information. Take care!

Hi, we're happy you have found our staff to be so supportive during your experience here at Valencia Plantation. If you have any further questions, please give us a call. We're always happy to help!

Hi, your satisfaction is our top priority. Thank you so much again for your feedback! We hope you have a great day!

Hi there and thank you so much for such amazing feedback both about our community, but especially about Leslie and our Service Manager! Our on-site staff works so hard to provide an amazing living experience for our residents so hearing our customer service efforts being commended is so rewarding! We look forward to your continued residency at Valencia Plantation and thank you for calling us home!

Wow, thank you so much for the 5 star review and positive feedback about the time you have spent calling Valencia Plantation your home! We are so glad to hear that our on-site team has provided you with prompt service; timely response is one of many things we pride ourselves on! Please don't hesitate to let us know if there is anything further we can do to ensure your stay with us is an amazing one!

Hi there--thanks for your review today and your honest feedback! Even though it is now obviously after the fact, we wanted to apologize if our service team has not previously left your home in good condition or if you have overall just not encountered positive customer service with them. If there is anything further we can do to remedy that experience OR if you can contact me with those details, we would be more than happy to address it with them individually to ensure it doesn't happen going forward. Again, thanks for the review!

Hi there and thank you for taking time to give us such a wonderful review! We pride ourselves on long term residents and recognize that Valencia Plantation is not just a temporary apartment; it is home for many of our lovely residents AND their fur babies! We truly appreciate your residency and look forward to sharing many more years with you!

Thank you so much for your review! We are so proud to have long term residents such as yourself because we know that this is HOME and not just a temporary residence. We thank you very much for both your past and continued residency and please don't hesitate to ask if there is anything further we can do to ensure it continues to be a great experience!

Hi there--thanks for your review and we hope your residency has continued to be a great experience! Regarding your appliances, our floor plans do come standard with the same appliances that you have in your home. However, we do have an appliance upgrade package that we can offer you for an additional but small monthly amount. Please contact our office at 407-381-5076 or [email protected] to discuss further. Thanks! ~Hollie, Property Manager, Valencia Plantation Apts

Hi there--thanks for your review today! Our service crew works hard to maintain the grounds, buildings and overall curb appeal of the community so it feels great knowing it is noticed by our loyal residents! We look forward to your continued residency with us and please don't hesitate to let us know anything we can do to ensure it is an amazing one! ~Hollie, Property Manager, Valencia Plantation Apartments

Hi there--thanks for taking the time to review Valencia Plantation. Very disappointed to hear that your experience with the community has not been a great one, as that is never something any landlord wants to hear. I did want to let you know that we have recently undergone a change in management (both on the management side and the service side) and as the new Property Manager of this community, I will certainly be taking the concerns you noted in your review seriously. In addition, while I am not privy to any promises made by the former Property Manager, I would love to talk with you more directly regarding any pending service-related items in your home and see how we can get them resolved to your satisfaction. Please email me at [email protected] at your earliest convenience. Thank you! ~Hollie, Property Manager, Valencia Plantation Apartments

Hi there--thank you so much for taking the time to submit such a nice review of Valencia Plantation! We're so glad you found your home with us and are sure your opinion of our community amenities will be just as positive. Please let us know anything we can do to ensure your stay with us is amazing! ~Hollie, Property Manager, Valencia Plantation Apts

Estoy muy contento de que disfrutes viviendo aquí. Por favor, no dude en ponerse en contacto con nosotros si hay algo que podamos ayudarle con.

What a wonderful review and we thank you for taking the time out of your day to write this. Valencia has an unique atmosphere and we do love out pets! I do hope your pet is enjoying our pet park. Please do not ever hesitate to come by the office or call if there is ever anything you need.

I am sorry to here that we have not lived up to your expectations. We strive for each of our residents to have a sense of community and to enjoy their apartment home. Please contact us at [email protected] with details so we can rectify your specific situation.

Thank-You for choosing Valencia Plantation as your new home. We do take a lot of pride in our community and do our best to maintain the grounds. Please do not hesitate to contact me directly if there is ever anything I can do for you. - Natalie Gretzinger - Property Manger - [email protected]