Number of reviews in the past 365 days | 37 |
Percentage of reviews responded to | 45.95% |
Average time to respond to reviews | 105 days |
Contact Property
Valencia Plantation Apartments
4928 E Michigan Street
Orlando, FL 32812
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 37 |
Percentage of reviews responded to | 45.95% |
Average time to respond to reviews | 105 days |
Hello and we want to first off say thank you so much for your 5 star review and such wonderful feedback! Our on site team really works hard to always be available and helpful to our residents, and also keep the community looking beautiful, so hearing those efforts complimented means so much to us; we want you all to be proud to call us your home! We see all of our residents as part of our Valencia Plantation Family and are glad to know you feel the same way. Thank you for your residency and we look forward to more time together!
Hello, thank you for your kind words and 5 star review. Our on site team really works hard to be friendly, helpful and available to our residents so it's incredibly rewarding to receive positive feedback like this as it relates to your experience. We love that you call us home and look forward to a continued wonderful residency with one another!
Hello and welcome back home with us here at Valencia Plantation! We're sorry if the first unit location wasn't the best option for you, but we are thrilled we were able a better fit for your needs. Thank you for returning to call us home again and we look forward to a continued wonderful residency with one another!
Hello and wow, what a wonderful review, thank you so much for it and for the 5 stars! We love reading that you love it here and are so happy to know that everyone around you has been nice, that's always an important part of helping to feel right at home. We are so proud you and your boyfriend chose us as your new place to call home here in Florida and look forward to a long and wonderful residency with one another!
Hello and thank you for calling Valencia Plantation your home! Love hearing your positive remarks about your experience living in the community in general, but also about your service team, the community location, your neighbors, etc. All of these aspects are as just as important as the others when finding the perfect place to call home! We really appreciate the five stars and look forward to a continued wonderful residency with one another. Thanks again!
Hello and thank you for this review and calling us home. We see you mentioned that 200 letters is a lot so if ApartmentRatings requirements are too long, we welcome feedback on Google, Yelp, etc. We want all those who read your commentary know about your positive experience with us so know we appreciate any and all positive feedback regardless of what source it is posted to. Additionally and if you haven't already done so, please feel free to contact our office regarding any concerns you may have with safety and noise, as we noticed that you rated us 3 out of 5 in these specific areas. Thanks again!
Hola, Muchas gracias por mencionar las cosas buenas de nuestra communidad y por las sugerencias. Estamos contentos que eres parte de Valencia Plantation. Que tengas un excelente dia, Valencia Plantation.
Good afternoon and we want to first off thank you for such a sincere review! Lake Porter is indeed a resident favorite, as there aren't many communities that are able to give the same tranquil and relaxing feel that it provides to Valencia Plantation. We have also worked closely with our landscapers towards a continuous improvement of our grounds so it's rewarding to hear them complimented. We are proud you choose to call us your home and look forward to a continued and satisfactory residency with one another! Thanks again.
Hello there and we want to thank you for the wonderful review! While we apologize for the plumbing issues you experienced, we are glad to hear our on site service team was able to handle them promptly for you. We're thrilled to know that your residency with us thus far has been positive and are certain it will continue that way for a long time to come. Thanks again for choosing us and please don't hesitate to let us know anything further we can do to ensure your stay is extraordinary!
Buenos dias, Le queremos dar las gracias por expresar cosas tan buenas de Valencia Plantation. Es un honor tener residentes aqui en nuestra communidad como usted. Espero que tengas un lindo dia, estamos aqui a la orden. Muchas Gracias, Equipo de Valencia Plantation
Hello and thanks for this wonderful review! We love reading such positive remarks about our on site team, our community amenities, etc; hearing of your happiness in living at our community is so rewarding for us. We have truly appreciated your residency the past year and look forward to sharing many more with one another!
Hello and thank you for the positive feedback about Valencia Plantation! Clean, quiet, great, etc are all wonderful things to feel about the place you call home and we're proud this is how you feel as well! Regarding the sections that you evaluated less than 5 stars, please know that we are always open for suggestions to improve the community and more importantly our resident experience so please feel free to contact our office directly at 407-381-5076 to chat further. Thanks again for the feedback and we look forward to your continued residency!
Thank you so much for your positive comments about Valencia Plantation! WOW, 15 years we are so happy you have called us home for so long. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your long stay. If you have further needs or questions ever, please reach out!
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Valencia Plantation, located on majestic Lake Porter, is a secluded getaway deep in the heart of Orlando. Just off East Michigan Street, our community is only a few minutes from the East-West Expressway, Interstate 4, downtown Orlando, the Fashion Square Mall and Orlando International Airport. Shopping, restaurants, and entertainment are located just minutes from your doorstep. Please call for an appointment today.
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Contact Property
Valencia Plantation Apartments
4928 E Michigan Street
Orlando, FL 32812