Westbrook Apartments
#2,315 #19 #254

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Westbrook Apartments

4932 Eaglesmere Dr, Orlando, FL 32819
(40 Reviews)
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Floor Plans & Pricing

1 Bedroom

1x1

1 Bed, 1 Bath | 702 sq. ft.

See Floor Plan Details

2 Bedrooms

2x2

2 Beds, 2 Baths | 991 sq. ft.

See Floor Plan Details

3 Bedrooms

3x2

3 Beds, 2 Baths | 1,176 sq. ft.

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

A
A

Renter Ratings

A

Review Ratings

Noise

4.6

Grounds

4.4

Safety

3.9

Office Staff

4.9

Maintenance

4.7

Neighborhood

4.6

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

B+

Number of reviews in the past 365 days

14

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

A-

Average time to respond to reviews

3.43 days

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Westbrook Apartments Reviews

(38)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Updated Review

Review Author Icon

Resident 1100518

Verified Resident 2017 - 2024

1/9/2024

Una vez agradeciendo estar en esta comunidad , se que no es perfecta pero siempre estan dispuesto a escuhar nuevas sugerencia , para seguir mejorando , deseamos que sigan asi , el mantenimiento es clave para cuidar el complex

    Manager

    1/12/2024

    Westbrook Apartments
    Gracias por su alentadora reseña y sus elogios a nuestro trabajador equipo de mantenimiento. Siempre queremos mejorar para garantizar que nuestros residentes tengan la mejor experiencia de vida posible. Nuestro equipo está aquí para ayudar, así que por favor llegar a cualquier momento.
    Review Author Icon

    Resident 468345

    Verified Resident 2021 - 2023

    12/12/2023

    I feel very glad to living here, the maintenance is 100% recommend, office people amazing, neighbors decent and respectful. My experience is very positive. New playground my daughter love it! We are gratefully living here.

      Manager

      12/14/2023

      Westbrook Apartments
      What a joy to hear that you are thriving here! It is amazing to hear that our maintenance team members, as well as our top-quality residents, have earned your high esteem. Thank you for sharing about your daughter's delight in our new playground as well. We are grateful that you are part of our community.
      Review Author Icon

      Resident 1207114

      Verified Resident 2016 - 2023

      12/10/2023

      Amazing and safe community. Very convenient located. The management is a great . Quickly enough maintenance team comes to fix things. The only one concern that I have is that common areas such as clubhouse or game room are not open for use for residents. We've… See More >
        Manager

        12/13/2023

        Westbrook Apartments
        It is awesome to be able to rave about our community, especially when it comes to peace of mind and convenience. We are glad to hear that our maintenance team has served you well, and we appreciate your interest in our exclusive amenities. Please call or visit the office to follow up on your review when you are able. Thank you for sharing your thoughts and support with us!
        Review Author Icon

        Resident 1207069

        Verified Resident 2017 - 2023

        12/10/2023

        Very nice neighborhood, I will only suggest to get a bigger trash container since we are so many people and by Fridays the trash is already full and there's spills and bags everywhere, also maybe install a camera in the gate and by the trash… See More >
        Manager

        12/13/2023

        Westbrook Apartments
        Thank you for delighting in our community and for offering your perspective regarding the trash containers. We appreciate your thought regarding the gate as well. We thrive on recommendations and ideas from our valued residents and appreciate you reaching out to share yours with us.
        Review Author Icon

        Resident 1179134

        Verified Resident 2011 - 2023

        9/10/2023

        Mi experiencia a sido muy buena, porque ustedes han estado atentos en todo lo qu? necesit? en el apartamento, y para mi ha sido muy excelente trabajo de parte de ustedes. Gracias por su servicio es excelente.

        Manager

        9/14/2023

        Westbrook Apartments
        Gracias por compartir su experiencia en nuestra encantadora comunidad. Nuestro equipo está encantado de haberle ayudado a sentirse como en casa ofreciéndole un servicio rápido y amable. Le apreciamos y esperamos que se quede muchos años.
        Review Author Icon

        anonymous

        Resident 2014 - 2023

        8/3/2023

        Excellent property

        Best place to live in orlando, great customer service from teh girls in the office and the maintenance staff always resolving as fast as possible. Thank you for everything you do for our community!!!!

          Manager

          8/8/2023

          Westbrook Apartments
          You are quite welcome! We are proud to have earned your 5-star rating and appreciate your recognition of the responsive service provided by our office and maintenance teams. Thank you for taking the time to let us know how we are doing.
          Review Author Icon

          Resident 1157866

          Verified Resident 2000 - 2023

          7/9/2023

          I am a 2+ decade resident. There have been several mgt company changes in that time. One thing that remains constant is that your rent is raised in the middle of your lease. So the lease has no advantage to you. They blame it on… See More >
            Manager

            7/12/2023

            Westbrook Apartments
            Firstly, we want to express our gratitude for your loyalty to our community! It means so much to know that our hard work and dedication to our residents continue to meet your needs. We appreciate your feedback about communication, upkeep, and mid-lease rent increases, and we welcome the chance to speak with you about these directly. Will you please call or come by the office for us to do all we can to maintain your satisfaction? Thank you.

            Updated Review

            Review Author Icon

            Resident 1043521

            Verified Resident 2008 - 2023

            7/9/2023

            Ups and downs like many people probably have experienced here. It's a good place to live but it does have it's occasional car break ins as it's happening all over. Our cars have been broken into 3+ times over the course of the years we… See More >
              Review Author Icon

              Marvin_M721

              Resident 2021 - 2023

              6/28/2023

              Westbrook

              Hola muy agradecida con la señorita Evelyn por tantas atenciones y amabilidad las veces que he necesitado algo con respecto a la propiedad . Es agradable saber qué hay personas con esa calidad humana y siempre con una sonrisa así sea un gran inconveniente lo… See More >
                Manager

                7/3/2023

                Westbrook Apartments
                ¡Gracias por ser un residente fiel! Significa mucho para nosotros que haya quedado tan impresionado con el servicio de apoyo de nuestro equipo, y agradecemos especialmente su encantador reconocimiento a Evelyn. Le haremos llegar sus elogios.
                Review Author Icon

                anonymous

                Resident 2022 - 2023

                6/28/2023

                Best community EVER

                I enjoy living in Westbrook, the maintenance staff always caring and the girla in the office, especially Evelyn who is always willing to help everyone in the community. Thank you Westbrook team for everything you do

                  Manager

                  7/3/2023

                  Westbrook Apartments
                  Our entire team is committed to providing our residents with excellent service, and Evelyn is certainly no exception! We will be sure she receives your praise.
                  Review Author Icon

                  Resident 1149258

                  Verified Resident 2002 - 2023

                  6/11/2023

                  Westbrook has always been a great community to be part of. The location is great and the staff is always courteous and will resolve any maintenance issues in a prompt and professional manner. It's a great apartment complex to live in.

                    Manager

                    6/14/2023

                    Westbrook Apartments
                    Thank you for sharing your positive rating of our community! We are glad to know that our courteous and responsive service has left you impressed and that you have enjoyed our convenient location and friendly environment. As always, please do not hesitate to reach out if there is ever anything we can do for you.
                    Review Author Icon

                    Resident 1149241

                    Verified Resident 2022 - 2023

                    6/11/2023

                    Agradable sitio para vivir, comunidad muy tranquila... En aspectos generales todo muy limpio y cuidado a pesar de que los edificios no son nuevos, buena ubicaci?n y f?cil acceso a Supermercados, Farmacias y Estaciones de Gasolina.

                      Manager

                      6/14/2023

                      Westbrook Apartments
                      Estamos encantados de recibir su amable reseña. Nuestro equipo está encantado de saber que nuestro compromiso con el mantenimiento, la ubicación increíble y el ambiente tranquilo te han hecho sentir como en casa. Si alguna vez necesita algo, por favor háganoslo saber.
                      Review Author Icon

                      Resident 1130551

                      Verified Resident 2019 - 2023

                      4/11/2023

                      Thanks for all Westbrook stuf , it's a right place to call it home , close to work , parks , highways ... The only thing need more attention is inside apparent maintenance, the stuf there are doing good , but many things need to… See More >
                        Manager

                        4/14/2023

                        Westbrook Apartments
                        We are glad to hear that you enjoy our prime location but want you to be completely satisfied. Please call or come by our office so we may address and resolve any pending maintenance concerns.
                        Review Author Icon

                        Resident 1121041

                        Verified Resident 2021 - 2023

                        3/13/2023

                        My only complaint is the very loud noise from the garbage trucks in the complex next door when loading the garbage at dawn. The rest is excellent, they take care of me when I need them, the administration is excellent and also the maintenance.

                          Manager

                          3/16/2023

                          Westbrook Apartments
                          We are thrilled you feel at home in our community! It is nice to know our team has met you with excellent service, and we invite you to stop by our office any time you need assistance. You have our word that we'll always do our best to help.
                          Review Author Icon

                          Resident 1101694

                          Verified Resident 2019 - 2023

                          1/10/2023

                          At Westbrook apartment, the maintenance isn't good and the most appliances and A/C are pretty old and in a bad shape. At this exactly moment I'm have been problems with my stove and they don't want to replace it. The maintenance workers are great, but… See More >
                            Manager

                            1/13/2023

                            Westbrook Apartments
                            Thank you for bringing your maintenance concerns to our attention. While we are glad that the service provided by our maintenance team met your expectations, we are sorry to hear that you were not satisfied with our conclusion regarding the repairs. We will be glad to speak with you directly, so please contact our regional customer care group at NorthFlorida@HighmarkRes.com. Be sure to refer to this review and the apartment name in the subject line or body of the email so we can expedite our response. We look forward to hearing from you soon. Thank you!
                            Review Author Icon

                            Resident 1074475

                            Verified Resident 2020 - 2022

                            10/11/2022

                            Excelente comunidad muy tranquilo para vivir pero se debe mejorar el sistema de recolectar la basura ??? del resto se vive muy bien los apartamentos deber?an de mejorar los gabinetes y ba?eras ya que son muy viejas

                              Manager

                              10/13/2022

                              Westbrook Apartments
                              Apreciamos su crítica positiva y estamos encantados de que disfrute de nuestra tranquila comunidad. Nuestro equipo valora sus comentarios sobre los armarios de la basura y el baño y discutirá las oportunidades para aumentar la satisfacción de los residentes. Gracias.
                              Review Author Icon

                              Resident 1032285

                              Verified Resident 2011 - 2022

                              6/4/2022

                              Location is good!!, but that parking lot at night is so dark that you be worried to walk thru cars, also the parking lot is always full with cars that they don't even carry the complex sticker, which make you the actual resident to park… See More >
                                Manager

                                6/9/2022

                                Westbrook Apartments
                                It is great to hear that our convenient location has been a boost for you in our community. We appreciate the heads up, too, about the lighting in the lot and parking access. We will look into this concern, and if you have anything to add, please see our office.
                                Review Author Icon

                                Resident 1014565

                                Verified Resident 2000 - 2022

                                4/9/2022

                                I have enjoyed living here for over 20 years. The location is perfect, the rent affordable and the staff has always been very kind. Until I can buy a home of my own I have no intention of moving away from here! ;)

                                  Manager

                                  4/13/2022

                                  Westbrook Apartments
                                  Thank you for being a loyal resident for more than two decades! We appreciate your kind words about our helpful team, prime location, and competitive pricing. Of course, the biggest compliment of all is your continued choice to call our community your home.
                                  Review Author Icon

                                  Resident 1004138

                                  Verified Resident 2009 - 2022

                                  3/6/2022

                                  Not too many changes in this place An update would be nice to these apartments Newer laundry fridges kitchens and dishwasher. Better quality of appliances or better looking There are things as lightning that will always have to improve and they insist in saying that… See More >
                                    Manager

                                    3/9/2022

                                    Westbrook Apartments
                                    We appreciate you sharing your observations with us. We are always looking for new ways to impress our residents, and we appreciate your feedback. We invite you to stop by our office or give us a call if you have any other suggestions or concerns.
                                    Review Author Icon

                                    Anneyahgrace46

                                    prospectiveVisited 2021

                                    9/15/2021

                                    DISCRIMINATION!!!! I HAD AN APPOINTMENT TODAY AT 3 FOR A VIEWING, WHEN ME AND MY 16 YEAR OLD DAUGHTER ARRIVED, ALL OF A SUDDEN THEY DIDN'T HAVE ANYTHING TO SHOW!!! THEN SHE LIED AND SAID THAT THEY TRIED TO REACH OUT TO ME BUT COULDN'T… See More >
                                      Manager

                                      9/30/2021

                                      Westbrook Apartments
                                      We are sorry to hear about any disappointment you had in our community. We regret the inconvenience and appreciate the heads up about this possible lapse in communication. We will look into this immediately.
                                      Review Author Icon

                                      Faith Nathalie

                                      prospectiveVisited 2018

                                      2/6/2018

                                      I'm not trying to upset anyone here, but those ladies that are working in the office are racist, they only give available to their own kind. I've been calling and stopping by for over 5 months to see if they have something available, and each… See More >
                                        Review Author Icon

                                        coasterdj

                                        Resident 2016 - 2017

                                        6/15/2017

                                        I have lived at Westbrook for a year and a half and I'm very happy that I made the choice to live here. Westbrook is Affordable housing with very strict income limitations regulated by the government so it's not for everyone. For this reason, the… See More >
                                          Manager

                                          9/9/2018

                                          Westbrook Apartments
                                          Thanks for the 5-star review!
                                          Review Author Icon

                                          anonymous

                                          Resident 2015 - 2017

                                          1/24/2017

                                          The area is very dirty, their not putting any money towards the complex. The appliance are outdated super old is too many roaches inside the apartment, outside at nigth time you don't have enough light is very unsafe, all the time you have a problem… See More >
                                            Review Author Icon

                                            TonyaB78

                                            Resident 2012 - 2016

                                            1/16/2017

                                            The current staff Liz & Rosalee are absolutely the best! My opinion Liz would be a GREAT manager. She listens as well as follows up on whatever you need. Her character speaks volumes.. This new team is great Liz & Rosalee... Very professional..

                                              Review Author Icon

                                              anonymous

                                              Resident 2001 - 2016

                                              5/10/2016

                                              i lived there for 14 years never had an issue. all my requests were taking care of. great staff, very friendly, always there to help you.

                                                Features & Amenities

                                                Laundry
                                                • Washer and Dryer Connections
                                                Parking
                                                • Garage
                                                Pets
                                                • Dogs Allowed
                                                  Restrictions: Aggressive dogs or any dog with a bite history will not be accepted.
                                                  Less Info
                                                  More Info
                                                • Cats Allowed
                                                Other
                                                • BBQ and Picnic Area
                                                • Basketball Court
                                                • Business Center
                                                • Carpet
                                                • Community Center
                                                • Concierge
                                                • Double Stainless Kitchen Sink
                                                • En-suite Bathrooms
                                                • Energy Efficient Heat and AC Unit
                                                • Fire Sprinkler Systems with Smoke Detectors
                                                • Fitness Center
                                                • Fully-equipped Kitchen with Microwave
                                                • Gated Access
                                                • Kitchen Pantries
                                                • Low to Middle Income Options
                                                • Mini Blinds and Marble Window Sills
                                                • National Relocation Program
                                                • On-Site Maintenance
                                                • Online Resident Services
                                                • Playground
                                                • Pool
                                                • Pre-qualified Renter's Insurance Available
                                                • Premium Cabinetry
                                                • Security Deposit Alternative Available
                                                • Vaulted Ceilings
                                                • Volleyball Court
                                                • Wading Pool
                                                • Walk In Closets
                                                • Wi-Fi at Pool
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                                                Leasing

                                                Westbrook Apartments proudly offers affordable and spacious one, two, and three-bedroom apartments ideally situated in southwest Orlando. Each apartment is comfortably designed with features including high-efficiency heating and air conditioning systems, a complete kitchen appliance package, plenty of storage, and ceiling fans. Step outside your private residence and into the community's amenities and shared spaces; get fit in the 24-hour fitness studio, play a friendly game at the sand volleyball or basketball court, and entertain guests at the outdoor social courtyards with grilling areas. Bring your furry friends, we are pet-friendly!
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                                                Office Hours

                                                • Sunday: Closed
                                                • Monday - Friday: 10:00 AM - 06:00 PM
                                                • Saturday: Closed
                                                This community is managed by

                                                Highmark Residential

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                                                Questions & Answers (0)

                                                Frequently Asked

                                                How is Westbrook Apartments Rated?
                                                Based on 40 number of votes by renters, Westbrook Apartments is currently rated 3.6 out of 5 stars.
                                                How satisfied are residents with the upkeep and overall appearance of the grounds at Westbrook Apartments?
                                                Westbrook Apartments is rated 4.4/5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.
                                                How effective was the maintenance team when resolving your problem?
                                                Westbrook Apartments is rated 4.7/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                What are noise levels like at Westbrook Apartments?
                                                Westbrook Apartments is rated 4.6/5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                                                How safe is Westbrook Apartments?
                                                Westbrook Apartments is rated 3.9/5 stars in our renters safety survey, which is considered average. The complex has some safety concerns that need to be addressed.
                                                How satisfied are residents with the neighborhood?
                                                Westbrook Apartments is rated 4.6/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                How satisfied are residents with the staff at Westbrook Apartments?
                                                Westbrook Apartments is rated 4.9/5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                How often does management engage with reviews?
                                                Managers have responded to 100% of their community reviews in the past year.
                                                How quickly does management engage with reviews?
                                                Managers have replied within 3.43 days to their community reviews in the past year.
                                                Who manages Westbrook Apartments?
                                                Highmark Residential
                                                What is the pet policy at Westbrook Apartments?
                                                Dogs Allowed
                                                Restrictions: Aggressive dogs or any dog with a bite history will not be accepted.
                                                Cats Allowed
                                                What types of floor plans are available?
                                                1 Bed, 1 Bath
                                                2 Beds, 2 Baths
                                                3 Beds, 2 Baths

                                                Contact Property

                                                Westbrook Apartments

                                                March 2024

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                                                Baths

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                                                Westbrook Apartments is a 702 - 1,176 sq. ft. apartment in Orlando in zip code 32819. This community has a 1 - 3 Beds, 1 - 2 Baths Nearby cities include Edgewood, Maitland, West Park, Winter Park, and Eatonville.

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