The Club At Sugar Mill Apartments
#5,420 #6 #644

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The Club At Sugar Mill Apartments

3635 Caramel Ave, Port Orange, FL 32129
(33 Reviews)
$1,151/mo

Floor Plans & Pricing

1 Bedroom

1 Bedroom 1 Bath

1 Bed, 1 Bath

See Floor Plan Details

2 Bedrooms

2 Bedroom 2 Bath

2 Beds, 2 Baths

See Floor Plan Details

3 Bedrooms

3 Bedroom 2 Bath

3 Beds, 2 Baths

$1,151

1 Available Unit

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

A-
A-

Renter Ratings

B

Review Ratings

Noise

3.6

Grounds

2.9

Safety

2.8

Office Staff

3.4

Maintenance

3.6

Neighborhood

4.6

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

A

Number of reviews in the past 365 days

15

Manager’s Review Engagement

A

Percentage of reviews responded to

93.33%

Manager’s Review Reply Time

B+

Average time to respond to reviews

4.07 days

View Community Timeline
View Community Timeline

The Club At Sugar Mill Apartments Reviews

(28)

3.7 rating

See Details

33 total reviews

(

Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Updated Review

Review Author Icon

Resident 1149750

Verified Resident 2016 - 2024

6/10/2024

I moved into this community in December of 2016, and ever since the first day I enjoyed every step of the way up to now. Of course, I hope I will continue filling the same as long as I live here,for the year to… See More>

    Updated Review

    Review Author Icon

    Resident 1138249

    Verified Resident 2013 - 2024

    5/12/2024

    This is always been a very safe and clean property. It's agave community. It has laundry on site, swimming pool exercise room. It's actually a very quiet complex and Security flows through frequently. There's a large range of families singles adults with children. Also, there… See More>
      Manager

      5/16/2024

      The Club At Sugar Mill Apartments
      Wow, it looks like there is so much to love about our community, and we are delighted to see that you are enjoying our amenities, peaceful atmosphere, and diverse community. Our team's goal is to provide prompt, efficient service, and it brings us joy knowing you've connected with them and had excellent experiences. Thank you for the fantastic review!
      Review Author Icon

      Resident 1241281

      Verified Resident 2023 - 2024

      4/5/2024

      It's an ok place to live for a low income based complex. I'm pretty sure these apartments are at least 20 years old. I do have a fruit fly problem though and the maintenance for the apartments is kind of half done. Instead of fixing… See More>
        Manager

        4/9/2024

        The Club At Sugar Mill Apartments
        Thank you for your review. We are glad to hear that our community has been meeting your current needs, and we value your feedback about our maintenance services. If there is something we need to address in your apartment home, please call or visit us in the office.

        Updated Review

        Review Author Icon

        Resident 1004950

        Verified Resident 2019 - 2024

        3/12/2024

        It's fine a fairly quiet neighborhood. Friendly enough neibors but not nosey. Matinence is less than satisfying and property isn't well cared for. Hot tub never works, more shade would be nice, pool is kept up well.

          Manager

          3/15/2024

          The Club At Sugar Mill Apartments
          We appreciate your review and compliments on our peaceful and welcoming community. Our team aims to provide prompt service and will discuss opportunities to improve. Thank you for the feedback on the shade. We will look into this.
          Review Author Icon

          Resident 1225585

          Verified Resident 2000 - 2024

          2/11/2024

          Has been here since 2000 and this place will not upgrade anything inside of an apartment unless it has been emptied still have the original carpeting that is disgusting and the same unfinished paint job from the day we moved in whether or not an… See More>
            Manager

            2/13/2024

            The Club At Sugar Mill Apartments
            We appreciate your recommendation as a 24-year resident. Our team takes pride in providing our residents with prompt service, and we appreciate your recognition of our efforts. We are always looking for ways to make our residents feel more at home, so we would like to hear more about your in-home upgrade feedback. When you get a chance, please give us a call or stop by our office for a chat. Thank you!

            Updated Review

            Review Author Icon

            Resident 1108480

            Verified Resident 2015 - 2024

            2/6/2024

            Recent residents have not been up to the higher standards of the older residents who have vacated. Several issues with drugs being sold on complex grounds. Police callouts are much more frequent. There has been a tenant threatening people with a gun… See More>
              Manager

              2/13/2024

              The Club At Sugar Mill Apartments
              Thank you for sharing your observations with us. Our team ensures all of our potential residents undergo a thorough background check, so we are disappointed to learn you feel otherwise. Rest assured, your concerns are important to us, and we would like to speak with you directly to restore your comfort. At your earliest convenience, please give us a call or stop by our office for a chat. We look forward to speaking with you.
              Review Author Icon

              Resident 1215205

              Verified Resident 2021 - 2024

              1/7/2024

              I have lived in this apartment complex for about 15 years and in has gone downhill since the new management took over. The surrounding areas are dirty, the place has become unsafe, and management seems to not care about people's needs.

                Manager

                1/11/2024

                The Club At Sugar Mill Apartments
                Thank you for such loyalty to our community over the years. We care that our residents flourish here and are greatly disheartened to learn that you may feel the opposite. Thank you for sharing your new perspective regarding our outdoor spaces and for mentioning other potential areas for enhancement. We are here for you and hope to gain back your faithful delight soon.
                Review Author Icon

                Resident 1207501

                Verified Resident 2012 - 2023

                12/11/2023

                When I first moved in the place was well taken care of had a lot of upgrades throughout the years on the outside to make it feel homey. But these last couple of years been going down hill. Have a lot of bad people moving… See More>
                  Manager

                  12/15/2023

                  The Club At Sugar Mill Apartments
                  We appreciate your review as a loyal community member and thank you for complimenting our comfortable and competitively priced apartment homes. Our team works alongside residents to create the overall living experience, and we regret if some neighbors have been inconsiderate, causing your satisfaction to decrease. We will discuss ways to encourage more attention to the concerns you mentioned and hope we can restore your peace of mind. Please reach out anytime we can help you.
                  Review Author Icon

                  Resident 1206632

                  Verified Resident 2020 - 2023

                  12/8/2023

                  The rent is cheap which is nice but the grounds are really going down hill over the last year. It's always dirty and trash everywhere.y neighbors are mostly friendly which is nice and maintenance is always polite when they come in to resolve an issue

                    Manager

                    12/13/2023

                    The Club At Sugar Mill Apartments
                    We love knowing that you have been enjoying our welcoming community and dedicated maintenance team! We greatly appreciate your feedback on our grounds and will work to clean up these areas. If you notice anything else we can do to improve further, do not hesitate to get in touch.
                    Review Author Icon

                    Resident 1198574

                    Verified Resident 2015 - 2023

                    11/11/2023

                    I have been somewhat disappointed with how this community used to look, it always felt clean and the residents that lived here took pride in their space. That is NOT the case now. People leave the trash outside their doors, throw trash in… See More>
                    Manager

                    11/15/2023

                    The Club At Sugar Mill Apartments
                    We appreciate your candid feedback about the community's appearance and maintenance. Rest assured, we take these concerns seriously and are actively working to complete any outstanding maintenance requests. Your satisfaction is important to us, and we invite you to give us a call or come by the office directly so we can further discuss your observations. Thank you, and we look forward to speaking with you soon.
                    Review Author Icon

                    Resident 1198053

                    Verified Resident 2021 - 2023

                    11/9/2023

                    Maintenance staff is great. It is a nice quiet community and close to shopping and restaurants. I feel safe living here, however, it would be nice to have the gate fixed. It has not worked in over a year. The office staff… See More>
                      Manager

                      11/14/2023

                      The Club At Sugar Mill Apartments
                      Your compliments of our amazing maintenance team, convenient location, and peaceful community mean the world to us! We hold the upkeep of our community to a high standard, and we appreciate you sharing your observations of our landscaping and community gate. We would like to learn more about your experience, so please give us a call or stop by our office for a chat. We hope to hear from you soon.
                      Review Author Icon

                      Resident 1197447

                      Verified Resident 2014 - 2023

                      11/8/2023

                      Staff is always ready to help with any maintenance issues. Basically, a quiet community. Grounds could be upkept a little better. Lawn people not that good. Clean up after hurrican however was exceptional by the maintenance men.

                        Manager

                        11/13/2023

                        The Club At Sugar Mill Apartments
                        Thank you for commending our maintenance team for going above and beyond and for expressing your delight in the peacefulness here. We are grateful to receive your feedback about our greenery and hope to hear any further thoughts you may have for us in the future as well. Thank you for choosing us and for always showing your support.
                        Review Author Icon

                        Resident 1187467

                        Verified Resident 2023

                        10/6/2023

                        The people in the office was very helpful when it came to the paperwork. I loved this area. I feel safe here I have no problem with other renters here. I am very happy here. I have an apartment with a view of a pond.

                          Manager

                          10/10/2023

                          The Club At Sugar Mill Apartments
                          We are thrilled you have had an exceptional experience so far in our community! Thank you for sharing these kind words about our hardworking team, beautiful views, and convenient location. If you need anything, please do not hesitate to reach out.
                          Review Author Icon

                          Resident 1178844

                          Verified Resident 2023

                          9/9/2023

                          I am not satisfied with the neighbors directly upstairs. I have spoke with the leasing agent here regarding the problems and, also I visited the local police to report. At the appropriate time, I will contact the police for intervention.

                            Manager

                            9/13/2023

                            The Club At Sugar Mill Apartments
                            We appreciate your taking the time to provide a review. Our team aims to offer a living experience that creates peace of mind and regrets that your neighbors are causing you concern. Please call or stop by the office so we can speak with you directly about this matter and explore ways to assist you.
                            Review Author Icon

                            Resident 1178815

                            Verified Resident 2018 - 2023

                            9/9/2023

                            The apartment bathrooms floors need to be re-done, the toilets and cabinets need to be modern, they are outdated. The kitchen cabinets all need to be taken out and put new ones in they are broken and outdated and floor for all rooms carpeting need… See More>
                              Manager

                              9/13/2023

                              The Club At Sugar Mill Apartments
                              Thank you for taking the time to share your feedback. We aim to provide well-appointed, updated apartment homes, and we regret your disappointment. Our team will pass along this information to see how we can increase satisfaction. Please call or stop by the office anytime we can assist.
                              Review Author Icon

                              Resident 1139289

                              Verified Resident 2018 - 2023

                              5/9/2023

                              I'm very happy living in this apartment. It is spacious enough for one or two persons. In my case is just myself, the bedroom is a good size for a complete queen size bedroom set. The walking closet is big enough for closing, shoes… See More>
                                Manager

                                5/12/2023

                                The Club At Sugar Mill Apartments
                                What a great description of life in our community! We are glad to know you appreciate the option to rent laundry machines if needed and that you find the closet space to be plenty. Thank you for sharing your marvelous feedback with us.
                                Review Author Icon

                                Resident 1137703

                                Verified Resident 2010 - 2023

                                5/5/2023

                                It has had its ups and down. Actually moved in 2006, but moved to different apt in 2010. I would have to say the apts do need some upgrading down. Landscaping is always well taken care of. Haven't had any major… See More>
                                  Manager

                                  5/9/2023

                                  The Club At Sugar Mill Apartments
                                  We are glad to know that after all these years, we still have your approval. Thank you for sharing your feedback. We welcome you to share any ideas for the enhancement of our community. Call or stop by the office to chat anytime.

                                  Updated Review

                                  Review Author Icon

                                  Resident 1004403

                                  Verified Resident 2022 - 2023

                                  3/10/2023

                                  Staff is great. Pool should be heated in winter months and hot tub repaired. Landscaping also in need of repair. Enjoy my appartment view of the pond and neighbors have been be poop bags and garbage for poop. It's every where!

                                    Manager

                                    3/15/2023

                                    The Club At Sugar Mill Apartments
                                    We are delighted to hear that you are so happy with our team and your view! Thank you for your suggestions for uplifting the community, and please feel free to call or come by if you notice any other areas in need of our attention.
                                    Review Author Icon

                                    Resident 1111118

                                    Verified Resident 2021 - 2023

                                    2/8/2023

                                    The dog downstairs barks constantly. The water pressure in my bathroom sick is a trickle. When I put in a work order for them to fix it they said they needed a part and never came back. I left messages and they were not returned.

                                      Manager

                                      2/14/2023

                                      The Club At Sugar Mill Apartments
                                      We appreciate your bringing forward these experiences. We are sorry if we missed messages and would be happy to speak with you about the sink and any noise concerns. Please call or stop by the office to provide additional information. Thank you.
                                      Review Author Icon

                                      Resident 1108858

                                      Verified Resident 2016 - 2023

                                      2/4/2023

                                      New property managers n owners came in around 2020 and now property looks run down, garbage compactor always broke, recycling center is closed, car wash hose has been busted for 3yrs, gate hasn't worked in a 1yr, a few broken down cars, drug deals in… See More>
                                        Manager

                                        2/9/2023

                                        The Club At Sugar Mill Apartments
                                        Thank you for expressing your concerns to us, especially those regarding our management team and your neighbors. We strive to give our residents a wonderful experience throughout and are disheartened to hear of any situation in which you may feel unattended or disregarded. We would appreciate more details about how you arrived to the conclusions you have shared with us. Please contact our regional customer care group directly about your review. You can email us at NorthFlorida@HighmarkRes.com. Reference this review and the apartment name in the email so we can expedite our response. We look forward to hearing from you soon.
                                        Review Author Icon

                                        Resident 1108758

                                        Verified Resident 2022 - 2023

                                        2/3/2023

                                        Son exelentes demasiada comodidad apartamentos super confortable unas falladas hermosa unas ?reas verde exelente bien cuidada y una atenci?n buen?simo unos empleado con mucha ?tica profesional y atentos

                                          Manager

                                          2/9/2023

                                          The Club At Sugar Mill Apartments
                                          Gracias por su fantástica reseña. Nuestro equipo está encantado de que nuestro servicio y nuestra comunidad bien mantenida te hayan hecho sentir como en casa. Le apreciamos y estamos aquí siempre que nos necesite.
                                          Review Author Icon

                                          Resident 1090911

                                          Verified Resident 2016 - 2022

                                          12/4/2022

                                          It was good until 2 years ago. Cleanliness is not an important matter now. Windows and hallway are filthy. I try to keep it clean but it is a neighborhood matter and nobody else care. Besides there are old bikes under the stairs,… See More>
                                            Manager

                                            12/8/2022

                                            The Club At Sugar Mill Apartments
                                            While we are glad to know you once loved our community, it would be even more special to see that pride restored. Cleanliness matters to us, so if you are aware of a specific area that needs tending to by our team, please notify us directly by calling or stopping by the office. We are glad to help in any way we can.
                                            Review Author Icon

                                            Resident 1086448

                                            Verified Resident 2022

                                            11/18/2022

                                            Quiet, and affordable, great location, good amenities. Great staff from the leasing office to the maintenance guys. And maintenance requests are handled in a timely manner. I recommend a good pressure wash of the playground area and some benches on the basketball court but other… See More>
                                              Manager

                                              11/22/2022

                                              The Club At Sugar Mill Apartments
                                              Thank you for this exceptional review. We are delighted that our team has provided excellent service and that you appreciate our peaceful, well-located, and competitively-priced community. Our team values your feedback about the playground and basketball areas and will look into this. We appreciate you!
                                              Review Author Icon

                                              Resident 1083403

                                              Verified Resident 2015 - 2022

                                              11/9/2022

                                              I love it. The best place to live. The people are so nice. The staff is so friendly. So close to all the area schools and… See More>
                                                Manager

                                                11/11/2022

                                                The Club At Sugar Mill Apartments
                                                Oh, we are thrilled to read what you have written in your review! It is so wonderful to know you love our community from the location to the neighbors and team. Thank you for sharing your thoughts with us.
                                                Review Author Icon

                                                Resident 1073856

                                                Verified Resident 2022

                                                10/9/2022

                                                After hurricane came thru, neighbors were very helpful. a Spanish lady in the next bldg. cooked breakfast of eggs bacon and sausage for anyone who wanted some. Maintenance personnel were out the next day doing what they could and taking pictures.

                                                  Manager

                                                  10/12/2022

                                                  The Club At Sugar Mill Apartments
                                                  This is the experience dreams are made of. We are so happy to hear that you were able to have true community with your neighbors during a trying time. We will always work hard to keep our community the best it can be, and your 5-star pat on the back has really encouraged us to do just that.

                                                  Features & Amenities

                                                  Laundry
                                                  • Laundry On-Site
                                                  • Washer and Dryer Connections
                                                  Pets
                                                  • Dogs Allowed
                                                    Restrictions: Aggressive dogs or any dog with a bite history will not be accepted.
                                                    Less Info
                                                    More Info
                                                  • Cats Allowed
                                                  Other
                                                  • BBQ and Picnic Area
                                                  • Balcony or Patio
                                                  • Basketball Court
                                                  • Blinds
                                                  • Business Center
                                                  • Carpet
                                                  • Ceiling Fan
                                                  • Clubhouse
                                                  • Concierge
                                                  • Energy Efficient AC Unit
                                                  • Energy and Water Efficient Appliances
                                                  • Fitness Center
                                                  • Gated Access
                                                  • National Relocation Program
                                                  • Non-smoking Community
                                                  • On-Site Maintenance
                                                  • Online Resident Services
                                                  • Playground
                                                  • Pool
                                                  • Premium Cabinetry
                                                  • Resident Car Care Center
                                                  • Security Deposit Alternative Available
                                                  • Spacious Closet
                                                  • Water View
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                                                  Leasing

                                                  Discover where comfort meets convenience at The Club at Sugar Mill Apartments, just steps from the beach in Port Orange, FL. Choose from our beautiful one, two, or three-bedroom apartment homes, each thoughtfully designed with open floorplans. Our pet-friendly community also features several amenities for you to enjoy, including our resident clubhouse, business center, fitness center, and swimming pool. Schedule your in-person or virtual tour today for more information. We can't wait to meet you!
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                                                  Office Hours

                                                  • Sunday: Closed
                                                  • Monday - Friday: 10:00 AM - 06:00 PM
                                                  • Saturday: Closed
                                                  This community is managed by

                                                  Highmark Residential

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                                                  Questions & Answers (0)

                                                  Frequently Asked

                                                  Based on 33 number of votes by renters, The Club At Sugar Mill Apartments is currently rated 3.7 out of 5 stars.
                                                  The Club At Sugar Mill Apartments is rated 2.9/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                  The Club At Sugar Mill Apartments is rated 3.6/5 stars in our renters maintenance survey, which is considered average. The maintenance team is sometimes slow to respond or not fully effective in resolving issues.
                                                  The Club At Sugar Mill Apartments is rated 3.6/5 stars in our renters noise survey, which is considered average. The noise level can sometimes be disruptive, but not to a significant extent.
                                                  The Club At Sugar Mill Apartments is rated 2.8/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                  The Club At Sugar Mill Apartments is rated 4.6/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                  The Club At Sugar Mill Apartments is rated 3.4/5 stars in our renters staff survey, which is considered below average. The staff is often unresponsive and not fully helpful in addressing resident needs.
                                                  Managers have responded to 93.3333% of their community reviews in the past year.
                                                  Managers have replied within 4.07 days to their community reviews in the past year.
                                                  Highmark Residential
                                                  Dogs Allowed
                                                  Restrictions: Aggressive dogs or any dog with a bite history will not be accepted.
                                                  Cats Allowed
                                                  1 Bed, 1 Bath
                                                  2 Beds, 2 Baths
                                                  3 Beds, 2 Baths

                                                  Contact Property

                                                  The Club At Sugar Mill Apartments

                                                  June 2024

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                                                  The Club At Sugar Mill Apartments is an apartment in Port Orange in zip code 32129. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,151. Nearby cities include South Daytona, Daytona Beach Shores, Daytona Beach, Holly Hill, and New Smyrna Beach.

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