Number of reviews in the past 365 days | 23 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 16.26 days |
Contact Property
White Palm
5400 S. Williamson Blvd Port Orange,
Port Orange, FL 32128
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 23 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 16.26 days |
Thank you for the feedback. My team and I want this to be a community our residents can be proud to call home, which is why we do all we can to ensure everything from our spacious pool and cabanas, to individual homes and garages, are well maintained. However, we will keep your comments in mind about the shrubbery. We realize the nature of apartment living can lead to inconvenient ambient noise, but we are working to improve the overall experience of our residents by focusing on aspects more within our control such as providing attentive customer service. That said, please do not hesitate to give us a call if you'd like to further discuss any noise concerns. Thank you. - Jennifer Jones, Community Manager (386) 788-6658
We hate to hear that you have experienced issues with your AC Unit and that the issue was unable to be repaired immediately by our technicians. We definitely strive to have 5 star service from maintenance as well as the office staff at all times and it is discouraging to know that we have fallen short of this expectation. We are a pet friendly community; however, if you would like to reach out to us in regard to the disturbances you are experiencing I would like the opportunity to be able to address this issue with the pet owners. Finally. in regard to the gate there was an issue that took a few days to get parts from the manufacturer to repair but has since been repaired and we do not anticipate there being issues with the exit gate in the future. Again, I would welcome the opportunity to discuss these issues with you further and can be reached by phone at 386.788.6658. We strive for all of our residents to have a 5 star experience here at Whitepalm and look forward to hearing from you to address these issues further. Jennifer Jones, Property Manager
We always strive to create a pleasant and welcoming environment for new residents. We apologize for any dog hair that may have been left behind as we always clean our homes thoroughly before any new residents move in. We are thrilled to hear that since then, you have had the five-star experience that we always strive for. If you have any questions or comments about your stay, please feel free to drop by the office for a chat, we'd love to hear from you! - Jennifer Jones, Community Manager (386) 788-6658
It's good to hear that overall your experience has been positive in this community. I am a bit disappointed to hear that we haven't fully exceeded your expectations, and would appreciate the chance to better understand your feedback. Please reach out to me at your next convenience so that we can work through any concerns you may have and discuss how best to improve your time here. - Jennifer Jones, Community Manager (386) 788-6658
Thanks for sharing your feedback and your kind words. I'm thrilled to hear you're still enjoying your home at Whitepalm and we hope to have you for many years. Please do not hesitate to stop by the office or give me a call if you need anything. Thank you again. - Jennifer, community Manager, (386) 788-6658
Wow - thank you so much for taking the time to let me and my team know what a great job we're doing! Your wonderful feedback is sincerely appreciated and we could not be happier to hear how much you're loving your home at Whitepalm. We want to stay with us for many years, Please do not hesitate to stop by our office if we can ever be of assistance - we're always happy to help! Thank you again. - Jennifer, Community Manager, (386) 788-6658
Hi there, I'm very disheartened to learn your experience here at Whitepalm has not been more positive. Please know that your comfort and well-being are our top priority. I would like the opportunity to discuss with you your concerns and address them. I thought based on our previous discussions that these issues were remedied. If you have an opportunity and could stop by the office to further discuss your concerns and a possible remedy please do so. Thank you. - Jennifer Jones, Property Manager, (386) 788-6658
Thank you for sharing how impressed you are with our team and community! We truly appreciate the glowing feedback. As always, please let us know if we can ever be of assistance! - Jennifer Jones, Property Manager, (386) 788-6658
Glad to hear you're enjoying your home and the community atmosphere! Thank you for sharing. - Jennifer Jones, Property Manager, (386) 788-6658
Wow, thank you for taking the time to share your wonderful feedback! I'm especially happy to hear you find our office and maintenance team are doing a great job. Of course we are biased but we think our maintenance is the best too... I hope you continue to love your home at Whitepalm Apartments, and as always, please let any of us know if we can ever be of assistance! - Jennifer, Community Manager, (386) 788-6658
Thank you for sharing how happy you are with Whitepalm's great location! My team and I are happy to hear how much your home meets your needs and how comfortable you feel in general. Please do not hesitate to give us a call if you have any questions or concerns about anything -- your comfort is important to us! - Jennifer Jones, Property Manager, (386) 788-6658
Thank you for taking the time to share how wonderful your experiences have been! My team and I greatly appreciate the five-star rating, and we're thrilled to hear how impressed you are with our community and service. As always, please do not hesitate to reach out with questions or requests! - Jennifer Jones, Property Manager, (386) 788-6658
Thank you for sharing how great your move-in experience was! My team and I are so happy to hear how pleased you are with our responses, and we hope you won't hesitate to let us know if there's anything else we can do to be of assistance -- we're always happy to help! - Jennifer Jones, Property Manager, (386) 788-6658
I am so excited to see this 5-star review! We think Whitepalm is the best choice in Port Orange too! Your comfort is my top priority and I hope to ensure you have a five-star experience through and through. Please stop by the office any time you have questions or requests - I'm always happy to help! - Jennifer, Community Manager, (386) 788-6658
My team and I love having great residents like you at our Whitepalm Apartments community! If you have any questions or comments about your stay, please feel free to contact the office โI'd be happy to speak with you! Thanks so much for the five stars! - Jennifer Jones, Property Manager, (386) 788-6658
Sounds like you're having the ultimate community living experience! Thank you so much for taking the time to share what you love about Whitepalms and I hope you'll reach out to me or my team any time you have questions or requests - we're always happy to help! - Jennifer Jones, Community Manager (386) 788-6658
Thank you for taking the time to share everything you love about your home at Whitepalm! My team and I are happy to hear how much you enjoy your home and how comfortable you feel at our community. While we are taking extra precautions during the pandemic, please do not hesitate to give us a call if we can assist with questions or concerns. Your comfort and well-being is important to us! - Jennifer Jones, Property Manager, (386) 788-6658
Thank you for the five-star rating and review! I'm happy my team and I were able to find you a home that meets your needs! As you continue to get settled in, please do not hesitate to give the office a call if we can be of assistance with any questions or requests -- we're always happy to help! Thank you again and welcome to Whitepalm! - Jennifer Jones, Property Manager, (386) 788-6658
Thank you for taking the time to share how impressed you are with our service and well-kept grounds! My team and I do our best to make this a community our residents can be proud to call home, so we greatly appreciate your glowing review. While we are taking extra precautions during the pandemic, please do not hesitate to give us a call if we can assist with questions or concerns. Your comfort and well-being is important to us! - Jennifer Jones, Property Manager, (386) 788-6658
Thank you for choosing Whitepalm as your home and sharing how easy the leasing process was! We're thrilled to hear how happy you are with our service. While my team and I are taking extra precautions during the pandemic, please do not hesitate to give us a call if we can assist with questions or concerns. Your comfort and well-being is important to us! - Jennifer Jones, Property Manager, (386) 788-6658
Thank you for the five-star rating! My team and I are happy to hear you're loving your home at Whitepalm. I do want to clarify that we happily welcome people from all lifestyles and backgrounds to our community, student or not, but each potential resident must meet the credit and background checks put forth by our management. Equal treatment is required by the FHA, but it's also a core value of our community. Thank you again and please do not hesitate to give us a call if we can assist with questions or concerns. - Jennifer Jones, Property Manager, (386) 788-6658
My team and I are so happy to hear how pleased you are with our service! We do everything we can do to ensure our residents are as comfortable as possible, so we greatly appreciate your kind review. Please give us a call if any questions or concerns arise! - Jennifer Jones, Property Manager, (386) 788-6658
Thank you for sharing everything you love about your home! My team and I are happy to hear how impressed you are with our service and amenities. We'll continue to provide excellent service, just let us know if you ever need anything -- we're always happy to help! - Jennifer Jones, Property Manager, (386) 788-6658
Thank you so much for taking the time to share what you love about Whitepalm! We are so lucky to have you for so long. My team and I hope you'll call our community home for many years to come. Please do not hesitate to reach out to us if you ever need anything - we're always happy to help! - Ilia Wolf, Property Manager, (386) 788-6658
Thank you for taking the time to let us know what a great job we're doing! We sincerely appreciate the wonderful feedback. Your comfort is important to us, so please do not hesitate to reach out to us any time we can be of assistance - we're always happy to help! - Jennifer Jones, Property Manager, (386) 788-6658
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From the moment you walk through the front door at Whitepalm Luxury Apartment Homes, the premier apartments in Port Orange, Florida, you'll feel the comfort that makes our residents pleased to call our community home. Cutting edge amenities, meticulously-groomed grounds, and a dedicated staff contributes to a higher standard of living. We offer a generous selection of ten unique floor plans, which boast thoughtful features such as soaring nine-foot ceilings, designer countertops, stainless appliances, wood vinyl plank flooring, and over-sized, semi-private balconies. Best of all, with our convenient location, stress-free shopping, award-winning schools, local museums, and beautiful parks are all close at hand so new hobbies are always on the horizon. With our central location, impeccable service, and unbeatable amenities, you will love coming home!
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Contact Property
White Palm
5400 S. Williamson Blvd Port Orange,
Port Orange, FL 32128