Ratings & Prices for Ponce Harbor, Saint Augustine, FL

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Noise	N/A
Grounds	2
Safety	1
Office Staff	2
Maintenance	1
Neighborhood	4
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	1

Manager's Review Engagement

Percentage of reviews responded to	0%

Manager's Review Reply Time

Average time to respond to reviews	N/A

Ratings & Reviews (32 Reviews)

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Former Resident • 2020

11/27/2020

Absolute worst experience ever. I recently purchased a new home and had to break my lease, I did it the legal way and went in and spoke with the women in the office about what I needed to do to get out of my lease legally.… See More

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Former Resident • 2019

11/22/2019

Excellent apartment community with plenty of closet space and a split bedroom plan. Close to shopping, downtown and St Augustine beaches. Sue and Celeste in the Leasing Office are super friendly and helpful, and made our relocation to the area very easy! Community is quiet and… See More

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Former Resident • 2016 - 2018

12/11/2018

I lived here for over 2 years and moved out of state but now I'm coming back. Sue and Cecilia have been great and super helpful with the changing of property owners. It's a different process than what I had to go through before but Sue… See More

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Jeanie_M • Resident • 2018

06/05/2018

I am happy to have found PHA. The staff in the office have been great whenever I had a question or concern. Susan goes out of her way to accommodate any and all of my questions and answers in a very rapid manner. My only beef… See More

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Resident • 2016 - 2017

04/10/2017

First off I want to address the negative reviews... Ponce Harbor has worked hard to fix the place up and they have done a great job. The buildings are newly painted, the pool has been recently redone and the gym has been renovated. The grounds are… See More

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Resident • 2016

06/15/2016

the people in the office are rude. they have workers fixing roofs at 7:30, 8 in the ------- morning banking and stomping and nailing around even on Saturdays which is --------. not a pleasant way to wake up. don't move here.

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Daniellelawley • Resident • 2015 - 2016

06/14/2016

It baffles me that there is nothing but negative reviews, specifically about the office staff, and yet they STILL have their jobs there. In case you haven't gotten the hint yet, do NOT rent from this hell hole. The location is ideal and the prices are… See More

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Resident • 2016

01/12/2016

RUN! I made the biggest mistake of my life moving in there. Each woman in the office is vulgar and lacks any sort of class. There is no words to describe them because they are inhuman. Almost animals. I watched their eyes bulge at the idea… See More

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jjttman • Resident • 2013 - 2015

03/11/2015

Writing this in a hurry cause I've been wanting to review this trash hole for a while..sorry for the quick grammar.. I lived at Ponce Harbor for over two years, until my family and I could do better. When we first discovered the apartment complex, it… See More

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Resident • 2014

11/10/2014

We moved here in Sept, 2014, and could not have asked for better assistance from the front office. Based on the reviews I've read here, I'd say whatever problem existed has been corrected. Trash compactor works. Maintenance is responsive. Grounds are well kept. Noise level is… See More

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Resident • 2012 - 2013

05/18/2013

I agree with some of the others on here about the property looking nice, but if it were ran by some other office attendants it would be a much better place to live. They're rude, lying, manipulators who only look out for themselves. They're all nice… See More

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Ponce Harbor Manager

06/05/2013

Thank you for taking the time to provide feedback. We apologize for the experience with our team members and the concerns that were outlined. Here at Ponce Harbor, routine preventative maintenance is performed on a quarterly basis and from time to time, when improvements are needed, we will assess the property and walk the apartments. We will notify our residents in advance by placing a notification on their door. Since this is an anonymous posting, it is difficult for me to address the other issues in depth, but would love the opportunity to discuss further. Please feel free to contact us at [email protected] to schedule a time to meet.. --------------------------------------------------------------------------- 6/5/13 Unfortunately, we still havenâ??t heard from you about this review but weâ??d really like to learn more about the concerns you mentioned. When you are available, please email us at [email protected] and weâ??ll try to work together on a solution. Thanks!

Resident • 2012 - 2013

03/07/2013

Office Staff are rude and they lied to me about several things! Do NOT give them any money until your sure you qualify. Have seen the police out here on many occasions. Does not always feel safe. Has a lot of bats and something nearby that… See More

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Ponce Harbor Manager

04/05/2013

Thank you for taking the time to provide valuable feedback about our community. We did have an issue with the compactor, but it has been fixed. If you are currently experiencing issues with it, please come by the office to discuss the matter. As you posted anonymously, it is difficult to address your other concerns. We would like the opportunity to meet with you, please contact us at [email protected] to schedule a time to meet. Thank you. ------------------------------------------------------------------------ Update 4/5/13 We would still like the opportunity to discuss this review. Has the compactor issue been resolved to your satisfaction? At your earliest convenience, please email us at [email protected] Thank you.

Resident • 2011 - 2012

11/28/2012

It's almost been a year here at Ponce Harbor, and my review is realistic and honest. The overall complex looks very nice from the outside, especially in the early hours of the day. Maintenence and up keep is always active. However, it's an endless battle against… See More

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Ponce Harbor Manager

12/20/2012

11/28/12 Thank you for your comments. We apologize for your negative experience at Ponce Harbor. We would like to discuss these issues with you, so we can imrpove your living experience. Can you please contact us at [email protected]? Thank you. ---------------------------------------------------------------------- Update 12/20/12 We have not received a response concerning the issues mentioned in this review. We assume they have been resolved. If you have any further questions, please email us at [email protected] Thank you.

gatorcountry90 • Resident • 2012

10/10/2012

I love Ponce Harbor, the management is very nice and always help me in any way, they actually care about people unlike most of the other apartments staff in St. Augustine. The maintenance guy ---- is awesome, always friendly and responds fast. I have no complaints… See More

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Ponce Harbor Manager

10/12/2012

Thank you for taking the time to post! We love to hear when our residents have great experiences! If there is anything else we can help you with, please contact us at [email protected]!

Resident • 2010 - 2012

07/12/2012

This has to be the absolute worst apartment complex I've ever been to. Aesthetically it's great, however your water is tied in with your rent- and It's never less than 65$. He management is god awful. I've never been berated and treated so poorly. Whenever there… See More

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Resident • 2012

05/19/2012

The "amenities" they say they have are all useless. The workout room is just a couple of treadmills and one workout machine crammed into a little tiny room. The pool is only about 4 feet deep at the deepest point meaning the water it more like… See More

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Prospective Resident • Visited 2010

01/13/2012

I was visiting a friend and they have mold growing in the air duct systems and are sick all the time and management wont do anything about it and that included dog wasted all over. But they want people to pay there rent and it is… See More

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Prospective Resident • Visited 2011

07/13/2011

There is trash everywhere! The manager is so rude. She makes a big deal out of everything!! Cigarettes are everywhere on the ground. All of the people that live there are very rude! So take my advice and do not live here!!!

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Resident • 2011

06/21/2011

Run from this place like a rat from a sinking ship. Unsafe and they only care until they get your signature on the lease. Theft, guns, thugs, and drugs. Homeless is better than living here. See More

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aolislame • Resident • 2010

10/13/2010

This is the worst management ever! these people trick you in to singing up with all these "rebates" they are offering... as soon as you sign you will be given a packet of all of your renting info, lease and proration rebates... the office person will… See More

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sxyred • Resident • 2009

11/24/2009

I have lived here for almost a year and haven't really had to many problems. The complex is under new management and she is really nice and helpful. There is a free after school program that is great for kids. But some of the kids that… See More

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Resident • 2009

09/04/2009

we started off great, seemed like such a good deal, that was until we paid rent for the first time and realized they quoted us much lower than what we now had to pay! Be aware and get EVERYTHING in writing! Office staff likes to play… See More

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Resident • 2007 - 2009

03/21/2009

Ponce Harbor is a very nice looking property, and I have, for the most part enjoyed living here. But The manager is very rude and does not care about her tenants.She is kicking people out left and right just because they say something she doesn't like.… See More

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HATECAMELOT23 • Resident • 2006 - 2008

03/09/2009

This apartment was great we never had any problems only that the rent was a little high other than that it was always clean (thanks to steve, my wonderful husband who was the maintence man) pool was always clean and not too much rowdy people over… See More

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Resident • 2005 - 2007

01/11/2007

I have lived here for about 2 years and the management sucks.Nothing is ever fixed.Trash is always outside the compactor making the whole property smell.There is a bunch of wannabe thugs that steal and smoke.I see kids fighting all the time.The people are racist.I have had… See More

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•

Updated Review

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Manager

Features & Amenities

Laundry

In-Unit Washer/Dryer

General

Air Conditioner
Business Center
Clubhouse
DishWasher
Disposal
Energy and Water Efficient Appliances
Fitness Center
Gated Access
Large Closets
On-Site Maintenance
Online Payments Accepted
Open Kitchen with Breakfast Bar and Pantry
Playground
Private Entry
Refrigerator
Resident Car Care Center
Stain Resistant Berber Style Carpeting
Sundeck
Tile in Select Areas
Volleyball Court
Water and Sewer Included in Rent
Wheelchair Access Available
Window Coverings

Pets

Dogs Allowed
Pet Limit: 2
Comments: Pets Allowed. Our homes accommodate up to two pets per apartment with a maximum weight limit of 30 lbs. Please call the leasing office for pet deposit/fees. Renters Insurance Required.
Cats Allowed
Pet Limit: 2
Comments: Pets Allowed. Our homes accommodate up to two pets per apartment with a maximum weight limit of 30 lbs. Please call the leasing office for pet deposit/fees. Renters Insurance Required.

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

Price
Price
$1,105
SQ. FT.
767
Available
Avail.
N/A
Model
One Bedroom One Bath

Contact Property

2 Bedrooms, 2 Bathrooms

Price
Price
$1,225
SQ. FT.
1,039
Available
Avail.
N/A
Model
Two Bedroom Two Bath

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3 Bedrooms, 2 Bathrooms

Price
Price
$1,325
SQ. FT.
1,216
Available
Avail.
N/A
Model
Three Bedroom Two Bath

Contact Property

4+ Bedrooms, 3+ Bathrooms

Price
Price
$1,425
SQ. FT.
1,430
Available
Avail.
N/A
Model
Four Bedroom Three Bath

Contact Property

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

Enjoy the carefree coastal lifestyle you deserve in St. Augustine. Ponce Harbor Apartments is located just minutes to Interstate 95 and US-1/Dixie Highway. Enjoy shopping, dining, and entertainment at HISTORIC DOWNTOWN ST AUGUSTINE, the famous historic sites at CASTILLO DE SAN MARCOS and the ST AUGUSTINE LIGHTHOUSE & MARITIME MUSEUM. These stylish apartments are uniquely designed featuring one, two, three, and four bedrooms homes with ground floor private entry, fabulous open kitchens with energy efficient appliances along with an open floor plan perfect for entertaining. At Ponce Harbor Apartments, take advantage of the community amenities with resort-style pool and sundeck, heart healthy cardio & fitness studio and free Wi-Fi hotspots. Centrally located, Ponce Harbor offers convenient access to the most essential needs of our residents. Ponce Harbor is a mixed income community that offers apartment homes for unrestricted and restricted income residents.

Office Hours

Sunday: Closed
Monday - Tuesday: 09:00 AM - 05:00 PM
Wednesday: Closed
Thursday - Friday: 09:00 AM - 05:00 PM
Saturday: Closed

Questions & Answers (1)

What is security like?

Anonymous · March, 19 2018

No answers yet. Be the first to answer.

Frequently Asked

What are noise levels like at Ponce Harbor?
The community is rated 3/5 stars, which is considered having moderate noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Ponce Harbor?
The community is rated 2/5 stars, signifying slight satisfaction on average.

How safe is Ponce Harbor?
The community is rated 1/5 stars, which is considered being not safe on average.

How satisfied are residents with the neighborhood
The community is rated 4/5 stars, signifying much satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 1/5 stars, which is considered being not very effective on average.

Who manages Ponce Harbor?
Internet Brands

What is the pet policy at Ponce Harbor?
Dogs Allowed
Pet Limit: 2
Comments: Pets Allowed. Our homes accommodate up to two pets per apartment with a maximum weight limit of 30 lbs. Please call the leasing office for pet deposit/fees. Renters Insurance Required.
Cats Allowed
Pet Limit: 2
Comments: Pets Allowed. Our homes accommodate up to two pets per apartment with a maximum weight limit of 30 lbs. Please call the leasing office for pet deposit/fees. Renters Insurance Required.

What types of floor plans are available?
1 Bed, 1 Bath and 2 Beds, 2 Baths and 3 Beds, 2 Baths and 4+ Beds, 3+ Baths