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Ponce Harbor

225 Ponce Harbor Drive

Saint Augustine, FL 32086

 
 
 
 
 
 

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Former Resident · 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
11/27/2020
Absolute worst experience ever. I recently purchased a new home and had to break my lease, I did it the legal way and went in and spoke with the women in the office about what I needed to do to get out of my lease legally. I was told no worries that I would just have to pay for the final month, which was paid through September 30th, and pay two extra months rent for breaking it early. No problem, until after I had moved into my new home in mid September, I was slowly moving everything out when I got a call on September 18th that they had gone into my apartment by mistake and to not be alarmed if things were moved around. When I went there the next day to move more of my things I found many things missing and other things thrown in trash bags. I immediately contacted Cecelia in the office and asked her where my things were. She then admitted that someone had gone in thinking that the apartment needed to be cleaned out and she wasn't aware that they had removed anything. I was missing computers with my child's baby photos on them, all her stuffed toys since she was born, clothing had been thrown away, and many other things. I had some boxes partially packed and things were removed from them, but somethings were left in there. It was very weird, like they went through my things took what they wanted and left what they thought was junk. I filed a police report, and talked to the office for what would be done. Cecelia assured me that she was not in the business of screwing people over... Long story short three months later I've received my full deposit back and they waived the fee that I would've been charged to move out. I was told I would get a credit of $750 to replace all of the things that were thrown away by mistake. I am now fighting to get that $750, and have been told by Cecilia that Ponce Harbor has been sold and is no longer managed by Larimar. I've been given another persons email, who I am supposed to contact to continue to try and get my money that is owed to me. This place is so unprofessional. The maintenance crew is who they sent in that day, and I believe they stole my things and didn't really throw them away. They were hired by labor ready, and are hired off the street with no background checks, and given keys to your apartment! I am so glad that I wasn't still living there and that my daughter wasn't home alone when these people walked in. Save yourself the heart ache and keep your family and belongings safe by renting from someone else! I do not recommend a Ponce Harbor to anyone.
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