#11,947 #4 #1,400

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The Elysian

65 Sentosa Drive, Saint Johns, FL 32259
(60 Reviews)
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epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

C
C

Renter Ratings

C-

Review Ratings

Noise

1.0

Grounds

1.0

Safety

3.0

Office Staff

2.0

Maintenance

3.0

Neighborhood

3.0

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

F

Number of reviews in the past 365 days

1

Managerā€™s Review Engagement

A+

Percentage of reviews responded to

100.00%

Managerā€™s Review Reply Time

B+

Average time to respond to reviews

4 days

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The Elysian Reviews

(58)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

anonymous

Resident ā€¢ 2021 - 2023

10/10/2023

Awful!!!

Do NOT move here! Iā€™ve had to throw away most of my belongings due to mold in the apartment. Management doesnā€™t seem concerned with the issue!!!! Save yourself the trouble..move anywhere else but here!!See picturesā€¦Ā See More >
Manager

10/14/2023

The Elysian
Thank you for reaching out as a former resident. We take pride in providing clean, comfortable homes, and our team works diligently to address resident needs when they are brought to our attention. We regret that you are unhappy with your move-out fees and invite you to contact us at elysian@alapts.com if you would like to review them. We wish you well in your new home.

Updated Review

Review Author Icon

anonymous

Resident ā€¢ 2021 - 2022

10/25/2022

DO NOT MOVE HERE

The only good thing about this property is Becca and Justice and I can imagine they would be even stronger employees with quality management and a company with integrity. Unfortunately American Landmark does not care about the safety of its tenants. Major, dangerous electrical failuresā€¦Ā See More >
    Manager

    11/5/2022

    The Elysian
    Thank you for reaching out. The well-being of our residents will always be our top priority, and we are sorry to learn that you feel otherwise. When you have a moment, we would like to discuss your interactions with our team as well as your electrical concerns. Please contact us at corporatecontact@alapts.com.
    Review Author Icon

    Bobby_K718

    Resident ā€¢ 2020 - 2022

    8/15/2022

    Great Community

    Anna Office Manager, Fran, Becca, and Justice do an Awesome job! Very friendly and helpful office staff. An AWESOME office staff! Great Community with good amenities. Lots of good fun community activities. A people and pet friendly community.

      Manager

      8/19/2022

      The Elysian
      Bobby, thank you for sharing your appreciation for our hardworking team! We look forward to passing along your compliments to Fran, Anna, Becca, and Justice.
      Review Author Icon

      anonymous

      Resident ā€¢ 2021 - 2022

      8/9/2022

      Stay away!

      Stay away or be aware! Everything was great until it was time to move out. I gave 4 months notice and confirmed multiple times that my apartment was rented out 2 months before move out date. On the date of the move out, I hadā€¦Ā See More >
        Manager

        8/20/2022

        The Elysian
        Thank you for reaching out as a former resident. We are always transparent with our residents regarding our move-out policies and pricing, and we are sorry to hear that you were surprised by collections. When you have a moment, we would be happy to look into the particulars of your account and answer any questions you have. Please connect with us at elysian@alapts.com.
        Review Author Icon

        Somm23

        Resident ā€¢ 2022

        2/27/2022

        We love Becca and Justice , they were Amazing helping us make our transition ! Anything we needed they made sure it was taken care of . I love that they have events so you can get to know your neighbors!! Great job all !!ā€¦Ā See More >
          Manager

          3/2/2022

          The Elysian
          We are happy to hear that Becca and Justice provided you with exceptional service. If there is anything you need as time continues, please let us know!
          Review Author Icon

          Ava123456

          Resident ā€¢ 2021 - 2022

          2/6/2022

          If youā€™re moving to this apartment complex for the beach walk amenities, then donā€™t. You donā€™t get access to any of them without a huge fee. Itā€™s insane. Without the beach walk amenities itā€™s just the same as every other apartment complex so itā€™s overpricedā€¦Ā See More >
            Manager

            2/12/2022

            The Elysian
            Thank you for sharing your feedback. Your happiness in our community is our top priority and we are sorry to learn that you are dissatisfied with pet waste and pricing. Your comments have been escalated internally for discussion, but we welcome the opportunity to connect with you directly. If you have additional feedback to share, please email us at elysian@alapts.com. Take care.
            Review Author Icon

            anonymous

            Resident ā€¢ 2019 - 2021

            7/8/2021

            New management is awful and extremely rude. Most of the reviews are fake btw, just look at the profiles. The apartments (outside) are dirty and dog poop everywhere. Dog waste baskets have a great summer smell to them because they rarely empty them, walkways areā€¦Ā See More >
              Manager

              7/13/2021

              The Elysian
              Hello, thank you for bringing these concerns to our attention. We strive to keep our outdoor areas clean and free of debris, so we are disappointed by your feedback and apologize if you have observed anything out of order. It is important that we discuss some of your comments in more detail, so please message corporatecontact@alapts.com at your earliest convenience.
              Review Author Icon

              Carolin_R

              Resident ā€¢ 2020

              11/7/2020

              My wife and I moved into this apartment community in the beginning of April. Approximately 3 days later, American Landmark purchased the property and it became The Elysian. Since then the quality of the community has significantly declined. There is no unlimited access to theā€¦Ā See More >
                Manager

                11/14/2020

                The Elysian
                Carolin, we appreciate your detailed feedback about our community. We regret your disappointment, especially regarding community maintenance and our management. When you have a moment, will you please contact us at elysian@alapts.com so we can work with you to resolve the issues you've mentioned here? Thank you for this opportunity to improve your experience.
                Review Author Icon

                Don_P

                Resident ā€¢ 2020

                10/17/2020

                The place is beautiful until you get to the staff. Then worst nightmare ever. They have a ----- woman at the front desk who's the rudest most arrogant person I have ever dealt with in propriety management. -----------------------------------------------. She's been rude to my sister andā€¦Ā See More >
                  Manager

                  10/23/2020

                  The Elysian
                  Don, we appreciate your candor and alerting us to your concern about our team member. While we are glad you enjoy our lovely community, your comments certainly do not reflect the typically high level of service we strive to provide. We are eager to discuss your concerns with you, so please contact us at corporatecontact@alapts.com at your earliest convenience so we may gather additional details.
                  Review Author Icon

                  anonymous

                  Resident ā€¢ 2020

                  7/30/2020

                  I can't even begin to say how terrible and cheaply built this place is. I've been fighting the complex to repair AC issues since March, and scraping paint and glue off the floors and windows, which do not close properly. Hot water tank lasts 15ā€¦Ā See More >
                    Manager

                    8/14/2020

                    The Elysian
                    Thank you very much for reaching out. We're sorry to hear you've been displeased by our team's service and the ongoing issues with your AC. We'd like to speak with you directly in order to address your concerns and restore your peace of mind, so please contact us at corporatecontact@alapts.com at your earliest convenience. We appreciate this opportunity to connect with you.
                    Review Author Icon

                    Resident 758585

                    Verified Resident ā€¢ 2020

                    4/9/2020

                    First let me say that the staff here is absolutely AWESOME! They made me feel like I supposed to be here from day one. The community is absolutely GREAT! Words can't explain how excited I am to live here

                      Manager

                      5/6/2020

                      The Elysian
                      Thank you so much for your review! We love happy residents! We hope you will continue to love living here!
                      Review Author Icon

                      Resident 756130

                      Verified Resident ā€¢ 2020

                      4/9/2020

                      This is not a normal time. All was a very good experience when interested in renting. I'm looking forward when we can use the pool and the club room and have social interaction again! I love my 1st floor screened in porch.

                        Manager

                        5/6/2020

                        The Elysian
                        This is an unprecedented time and it has not been easy for anyone. We are getting close to re-opening our amenities and look forward to seeing all of your smiling faces again!
                        Review Author Icon

                        Resident 755160

                        Verified Resident ā€¢ 2020

                        3/24/2020

                        Unfortunately we moved in during a difficult time. Social distancing prohibited Alexa to fully do her job. Not her fault. She did the best she could under the circumstances. All in all we are extremely satisfied with way we have been treated.

                          Manager

                          5/6/2020

                          The Elysian
                          Thank you for that review. We have all had to adjust to some strange circumstances but things are looking up and we hope you have enjoyed your stay so far. It will get better!
                          Review Author Icon

                          Resident 755139

                          Verified Resident ā€¢ 2020

                          3/24/2020

                          Clean, attractive and nice amenities. Would definitely recommend. The area is safe and pet friendly and the staff was very helpful when I was moving in. Love the smart home features too! Great overall complex

                            Manager

                            3/25/2020

                            The Elysian
                            Thank you so much for your review! We always love to hear we have a happy resident. Hopefully we will be able to return to business as usual soon so we can have some fun together at our resident events!
                            Review Author Icon

                            Resident 754697

                            Verified Resident ā€¢ 2020

                            3/23/2020

                            Not good at all. A week without hot water and windows that don't close. also the construction trash and left over is was everywhere. Lady at the front office didn't show the physical unit I was to move into. They countedā€¦Ā See More >
                              Manager

                              3/25/2020

                              The Elysian
                              I am very sorry to hear that you have not had a good move in experience. I would love the opportunity to speak with you in person to hear about your experience and see what I can do to rectify any outstanding issues. In regard to showing the apartment we have been under strict guidelines due to CDC regulations in regard to doing tours. Please contact me so that I can get more information. As you can see from our other reviews, our residents happiness is very important to us.
                              Review Author Icon

                              Resident 750722

                              Verified Resident ā€¢ 2020

                              3/8/2020

                              I moved into Beachwalk this month. The entire process has been stress free and the staff is amazing. This was actually my first apartment since living with my parents. The location is ideal along with the community as a whole. If you are looking toā€¦Ā See More >
                                Manager

                                3/25/2020

                                The Elysian
                                Thank you so much for your review! I'm sorry I did not respond sooner. We always love to hear about happy residents. We try our very best to make sure your move in is stress free. If you need anything moving forward, please don't hesitate to reach out.
                                Review Author Icon

                                Resident 748701

                                Verified Resident ā€¢ 2020

                                3/1/2020

                                I'm overall satisfied and comfortable at this community. It's very clean, from the interior to the outside areas. If there any issues or concerns the staff will address fix any problem or area of concern.

                                  Manager

                                  3/3/2020

                                  The Elysian
                                  Thank you so much for leaving a review! We are glad to hear you are happy living here. If you ever have a concern we are a phone call away!
                                  Review Author Icon

                                  Resident 746167

                                  Verified Resident ā€¢ 2019 - 2020

                                  2/20/2020

                                  This community is amazing and needs to keep the events on Wednesday. I love all the things about this community and all the staff. Living here is truly unlike any experience I have ever had. I will continue to send friends and family here.

                                    Manager

                                    3/3/2020

                                    The Elysian
                                    Thank you for your review! We plan on continuing our Wednesday events. Hope to see you this week!
                                    Review Author Icon

                                    Resident 743212

                                    Verified Resident ā€¢ 2019 - 2020

                                    2/9/2020

                                    Nicely appointed New luxury apartment with a spacious feel. Resort style amenities and well maintained grounds. Extremely friendly and helpful leasing staff. The maintenance staff always quick to respond to your call.

                                      Manager

                                      3/3/2020

                                      The Elysian
                                      We truly appreciate your review and are happy to hear that you enjoy living here. We hope to see you at our Wine Down event this Wednesday!
                                      Review Author Icon

                                      Resident 735517

                                      Verified Resident ā€¢ 2019 - 2020

                                      1/12/2020

                                      Great place. We love how professional and welcoming the staff is. We like the decor and layout of the apartments. I like the proximity to the interstate. This makes it easy for commuting. The amenities are superb.

                                        Manager

                                        1/20/2020

                                        The Elysian
                                        Thank you for your review! We are so glad you love Sentosa! We love our residents and want your home to be awesome always! If there is anything you need don't ever hesitate to call. Hope to see you at our resident events! Have a great holiday weekend!
                                        Review Author Icon

                                        Resident 730346

                                        Verified Resident ā€¢ 2019 - 2020

                                        1/15/2020

                                        Clean, friendly staff, professional & love the amenities. The finishes in the unit are beautiful! Everyone is accommodating regardless of request. It's quiet and clean. Plenty of parking and love 24 hour access to the gym.

                                          Manager

                                          12/26/2019

                                          The Elysian
                                          Thank you so much for letting us know how you feel! I'm glad we were able to accommodate your needs. We hope your move in went smoothly and hope you continue to enjoy living here.
                                          Review Author Icon

                                          Resident 729556

                                          Verified Resident ā€¢ 2019

                                          12/19/2019

                                          The staff here were excellent and very out going . They know how to keep us tenants happy. The apartment I rented is very nice and quiet. I highly recommend Sentosa Beachwalk Apartments. Check out Wine down Wednesday, they even have karaoke .

                                            Manager

                                            1/20/2020

                                            The Elysian
                                            Thank you for your review! We love getting these great reviews from the best residents in the world! We love our great turnout at events. Looking forward to another Wine Down this week and the upcoming Superbowl party!
                                            Review Author Icon

                                            anonymous

                                            Resident ā€¢ 2019

                                            12/18/2019

                                            Best place I have ever lived! We have been delighted by all the amenities and they just keep adding more! Their fitness center is full of new equipment, including Pelaton Bikes! We love the security that the Luxor package system provides to our packages. Theā€¦Ā See More >
                                              Manager

                                              12/20/2019

                                              The Elysian
                                              Why thank you so much for your wonderful review! Our residents are absolutely the best. Our team is honored to have the opportunity to serve such a wonderful group of people. We love it here too!
                                              Review Author Icon

                                              Brad_M861

                                              Resident ā€¢ 2019

                                              12/18/2019

                                              Absolutely LOVE this beautiful place! The grounds, amenities, and location are truly exceptional! All of the staff take pride in this community. The apartments are very well designed. Great place to call home!!

                                                Manager

                                                12/20/2019

                                                The Elysian
                                                Thank you so much for your great review! We are so pleased that you enjoy living at Sentosa! We do take pride in the community and we love our residents!
                                                Review Author Icon

                                                Resident 728874

                                                Verified Resident ā€¢ 2019

                                                12/17/2019

                                                Its the most amazing apartments with the greatest staff hands down the staff went above and beyond to take care of my immediate needs best neighborhood ever very personal and welcoming. I will live here forever

                                                  Manager

                                                  12/19/2019

                                                  The Elysian
                                                  Wow! What an awesome review. That is a terrific present for our team for the holidays. We have the greatest residents hands down! We love coming to work every day. Hope to see you tonight for Wine Down Ugly Christmas Sweater Party!

                                                  Features & Amenities

                                                  Laundry
                                                  • In-Unit Washer/Dryer
                                                  Parking
                                                  • Garage
                                                  Pets
                                                  • Dogs Allowed
                                                    Rent: $25. Pet Limit: 2. Comments: We happily accept up to 2 pets per apartment home. We have a one-time non-refundable pet fee of $399 per pet, and monthly pet rent of $25 per pet. The following breeds are restricted: Pit Bull Terrier, Staffordshire Terrier, American Staffordshire Terrier, American Pit Bull Terrier, or all mixes of the above-listed breeds. Please call us for more information.
                                                    Less Info
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                                                  • Cats Allowed
                                                    Rent: $25. Pet Limit: 2. Comments: We happily accept up to 2 pets per apartment home. We have a one-time non-refundable pet fee of $399 per pet, and monthly pet rent of $25 per pet. The following breeds are restricted: Pit Bull Terrier, Staffordshire Terrier, American Staffordshire Terrier, American Pit Bull Terrier, or all mixes of the above-listed breeds. Please call us for more information.
                                                    Less Info
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                                                  Other
                                                  • 24-Hour Luxer Package System
                                                  • 24-Hour Online Resident Services
                                                  • Access to Crystal Lagoon
                                                  • American Landmark 360 Resident Program
                                                  • Car Charging Stations
                                                  • Controlled Access
                                                  • Dog Park with Agility and Exercise Obstacles
                                                  • Dry Cleaning Service Available
                                                  • Fitness Center
                                                  • Granite Countertops
                                                  • Hardwood Flooring
                                                  • Keyless Home Entry System
                                                  • Lounge with Firepit
                                                  • Pet Wash Stations
                                                  • Pool
                                                  • Smart Home Thermostat
                                                  • Spin Room with Peloton Cycles
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                                                  Leasing

                                                  Come live a lifestyle where you can live your best life at The Elysian. The sole multi-family community inside the Beachwalk Resort and comprised of 348 refined apartment homes, The Elysian, features a resort-style amenity package including a stunning vacation-inspired pool, 24-hour fitness center, resident lounge, EV charging stations, Luxer package room, outdoor athletic courts, playground, and access to Beachwalk Crystal lagoon.Anchored by a spectacular man-made 14-acre lagoon, the Beachwalk Resort, is comprised of waterfront restaurants, shops, and recreational opportunities. The Beachwalk Resort perfectly combines a vacation lifestyle with the conveniences of urban living right in your back yard.After a day of enjoying fun in the sun at the shops, restaurants and outdoor activities of the Beachwalk Resort, come home to your lux appointed home featuring, smart home technologies, gourmet kitchen, granite countertops, stainless steel appliance packages, wood-style flooring, and custom lighting packages.Come live The Elysian lifestyle created with you in mind. Contact us to start living your best life today!
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                                                  Office Hours

                                                  • Sunday: 10:00 AM - 02:00 PM
                                                  • Monday - Friday: 08:00 AM - 06:00 PM
                                                  • Saturday: 10:00 AM - 05:00 PM
                                                  This community is managed by

                                                  American Landmark

                                                  B
                                                  B
                                                  Communities
                                                  103

                                                  Questions & Answers (2)

                                                  Anonymous
                                                  Asked on: 06/10/2021
                                                  Q:Ā I am looking forward a job there. Are you hiring for leasing agents?
                                                  jenaj40@gmail.com
                                                  Asked on: 06/10/2021
                                                  Q:Ā I am looking forward a job there. Are you hiring for leasing agents?

                                                  Frequently Asked

                                                  Based on 60 number of votes by renters, The Elysian is currently rated 4.3 out of 5 stars.
                                                  The Elysian is rated 1/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                  The Elysian is rated 3/5 stars in our renters maintenance survey, which is considered below average. The maintenance team is often slow to respond and does not always fully resolve issues.
                                                  The Elysian is rated 1/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                  The Elysian is rated 3/5 stars in our renters safety survey, which is considered below average. The complex has significant safety concerns that need immediate attention.
                                                  The Elysian is rated 3/5 stars in our renters neighborhood survey, which is considered below average. The complex is located in a neighborhood with significant safety or desirability concerns, with few access to local attractions and services.
                                                  The Elysian is rated 2/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                  Managers have responded to 100% of their community reviews in the past year.
                                                  Managers have replied within 4 days to their community reviews in the past year.
                                                  American Landmark
                                                  Dogs Allowed
                                                  Rent: $25
                                                  Pet Limit: 2
                                                  Comments: We happily accept up to 2 pets per apartment home. We have a one-time non-refundable pet fee of $399 per pet, and monthly pet rent of $25 per pet. The following breeds are restricted: Pit Bull Terrier, Staffordshire Terrier, American Staffordshire Terrier, American Pit Bull Terrier, or all mixes of the above-listed breeds. Please call us for more information.
                                                  Cats Allowed
                                                  Rent: $25
                                                  Pet Limit: 2
                                                  Comments: We happily accept up to 2 pets per apartment home. We have a one-time non-refundable pet fee of $399 per pet, and monthly pet rent of $25 per pet. The following breeds are restricted: Pit Bull Terrier, Staffordshire Terrier, American Staffordshire Terrier, American Pit Bull Terrier, or all mixes of the above-listed breeds. Please call us for more information.

                                                  Contact Property

                                                  The Elysian

                                                  March 2024

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                                                  Beds

                                                  0

                                                  Baths

                                                  0

                                                  The Elysian is an apartment in Saint Johns in zip code 32259. This community has a 0 Bed, 0 Bath Nearby cities include Fleming Island, Ponte Vedra Beach, St. Augustine, Saint Augustine Beach, and Green Cove Springs.

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