109 Tower Student Apartments

Hello: Thank you for your review. Our goal is to provide you with the best living experience 100% of the time, and we are sorry that we did not meet your expectations. As part of our goal to provide you with the best experience, we are happy to say that we provide residents with three elevators so our residents always have a way to get to their rooms, even if one stops working. Furthermore, we like to get our maintenance requests done as quickly as possible and will only visit your room if you have requested maintenance, if there is an emergency maintenance situation, or during one of our quarterly maintenance audits which help extend the life of our building. If you request maintenance and would like us to enter only when you are home, please contact our office to let us know. Another good reason to live with us here at 109 Tower is our proximity to campus. Since we are right across the street from FIU, most of our residents and their guests just park on campus and walk on over. Regarding the cancelation of your lease and the associated fees, the reality is that most communities will charge fees on early cancellations, especially if you have already signed and committed to a lease. Even 4th Street Commons will not cancel their leases without penalty, and this is written on their website under the Parents tab. We do our best to to disclose all of these details up front during our online leasing process and in our leases and I apologize if you feel that we have miscommunicated. I am open to reviewing your account to ensure that there were no errors on our end. Please give me a call at (305) 702-1950, and I will be glad to help you. Sincerely, Patrick Martin Community Manager