Although Jefferson pointe seems to be under new management, they still seem to be taking there time to fulfill request. I understand that there are over 300 residents but I payed my money for quality services. If you can't do it buy yourself, hire another company to help you. When I moved into my apartment it was disgusting. i didn't even move in until two weeks later because my room wasn't in good shape. The carpet was disgusting, the bathroom was diplorable. It needed a serious deep cleaning and i didn't pay jefferson pointe for me to do that. I know that there's a certain amount of cleaning that a new resident migth have to do but that was too much. Even though the toilet was black and nasty, when it was turned back on and flushed, it leaked all over the floor. This place is a mess and if I have to renew my lease. it's not happening.