The worst company & customer service I have ever seen.
I was rushed in my decision to pick an apartment because of a quick closing on my home. I pay the application & administrative fees & confirm move-in for 9am on 12/10. I called 2 other times in the week prior to move-in & was told 9am on Wed was fine. On Tues night, I rent a moving truck & fill it. I drive to Hidden Palms at 9am only to find a note on the door that says every single office employee is in a meeting & won't be back till the afternoon. No answers when I call.
I go to the apartment I was supposed to move into around 10:30am & find maintenance people & cleaning people still in the apartment. They tell me it is not ready & they still have to steam clean & I won't be able to step on carpet for at least an hour after that.
Finally, at 11am, ------- ---------- to the office. Clearly in a bad mood. She tells us the entire staff got called by corporate this morning to take mandatory drug tests. (So Shady!!). ------- says that she has a -------- or some kind of --------------------- that is sick today & she "doesn't really care" about my concerns about not being able to move in. I ask to be compensated for having a moving truck for an extra day & for taking a day off from work for nothing. She was extremely rude.
I told her that I wouldn't do business with the company. I got my money back & left.
If u decide to ignore this review & ur approached by an ------------------------ leasing agent named -------, demand to talk to someone else immediately.
Ask yourself if u want to live at a place where all employees "all of a sudden" are required to get drug tests.
If u don't trust this one review, look at the rest of the rating here on apartmentsratings.com & ask yourself if you want to live at a place that has a 2 out of 5 rating.
I will admit that one of the maintenance guys was very helpful & professional in calling management to try to resolve my concern. Too bad he wasn't an office worker.
No manager EVER called me back. Do yourself a favor & rent somewhere else.
In same area you can rent at Amberly Place, Oak Ramble, Grand Reserve, Promenade, or Compton. My girlfriend has lived at both Amberly Place & Oak Ramble & loved them. If any of these places had availability, I wouldn't have even considered Hidden Palms.
I'm just thankful they showed their true color BEFORE I signed the lease.
I will never talk to ------- again or step foot on Hidden Palms property.