Review History for anonymous

Lofton Place Apartments


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anonymous

prospectiveVisited 2019

10/10/2019

First impressions, not impressed at all. Apartments seem nice enough for the price, but the staff leaves much to be desired. The property manager, Joanna, I believe her name is, did not offer a greeting or any gesture of welcome when I came in person to complete a tour. I understand, as Chris, another leasing agent explained, that they are undergoing renovations, however they do not seem to be in the market for new residents if their initial introduction is any indication, and no units were available for view so if you do lease, you do so blindly. Chris was nice enough, but Joanna literally closed the door when I came into the office and sat in a chair awaiting assistance. That kind of service makes one leery of how management treats their staff and residents. Hopefully she receives this feedback directly and will apply to future applicants.
    Manager

    10/14/2019

    Lofton Place Apartments
    We greatly appreciate your detailed feedback and are saddened to read that your experience has fallen below expectations. I regret that at the time I was unable to help you due to being in the middle of a conference call. However myself and my team strive to provide all of our residents and future residents with a comfortable living experience, so we're disappointed to hear you feel we've missed the mark with the quality of our homes and the service you've received from us. Your frustrations are understandable. Moving forward, we will continue striving towards excellence in our future residents care and wish you the best in your search for a suitable living experience.

    Review 6 out of 224

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    Lofton Place Apartments

    March 2024

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