Ratings & Reviews
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Verified Resident 719685 • 2019 - 2020 Recommended
Reviewed 11/19/2019
Love it. I really appreciate the landlord! She really cares and is most helpful to any need that I may have! She responds immediately. The property is always clean and well kept! I love it here! No problems my was so far! See More
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Verified Resident 708160 • 2019 Recommended
Reviewed 10/28/2019
Nice interior, very spacious, not so expensive, convenient laundry hook ups, parking is very limited, hallways and stairways can be better maintained, maintenance takes forever to fix your issues, friendly leasing agent.
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Verified Resident 688869 • 2019 Not Recommended
Reviewed 09/03/2019
Me personally I wouldn't recommend this property SPANISH TRACE I can't speak for all RICHMOND PROPERTIES but this one I can ... Don't do it the experience here isn't or wasn't pleasant at all and I'm not the only one who has complaints as o type… See More
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Verified Resident 614217 • 2019 Recommended
Reviewed 03/11/2019
Cannot comment at the moment as I just moved in and cannot confidently answer that question at this time. I'm sure there will be pleasantries and some hindrances, it is apartment living. I will update in due time with positive or negative experiences
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Verified Resident 603512 • 2009 - 2019 Recommended
Reviewed 02/12/2019
I love living in Spanish Trace, I've been living there for the last 10 years and I have made it my home. The grounds always look nice, I appreciate the security, the wonderful Property Manager and maintenance staff. They have been good to me and my… See More
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Verified Resident 596375 • 2019 Recommended
Reviewed 01/23/2019
Nice Experience, Private, Secured and Quietly. I Recommended To All My Friends And Family. My Kid's Take The Bus Of School In Front To The Enter. I Have Stores Near Me And Shopping Center And Restaurants.
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Resident • 2018 Not Recommended
Reviewed 11/27/2018
EXTREMELY HORRIBLE, SOME of the staff are very nice to talk to and try to help, sometimes I feel like the ones that try to help doesn't have any assistance whatsoever. Before you have someone come in to see or fix anything that you put a… See More
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Verified Resident 565145 • 2015 - 2018 Not Recommended
Reviewed 11/01/2018
*********************************************************** I don't understand why we have to put 200 words in this box if we don't want to.
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Resident • 2018 Not Recommended
Reviewed 08/02/2018
They are very nice and spacious, but the maintenance is horrible. I have been without air for 4 days in the middle of summer and it is not the first time in the 4 and a half months that the air has been damaged as 9… See More
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Verified Resident 449438 • 2012 - 2018 Not Recommended
Reviewed 02/05/2018
Office staff is great; however there is an issue with insects in the units and mold in the vents. Appliances aren't switched out every 5 years nor are the carpets cleaned unless you find an outside company to pay to clean them.
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Verified Resident 444000 • 2016 - 2018 Not Recommended
Reviewed 01/22/2018
Walls are extremely thin, you can hear everything. But, the staff has taken steps to at least make sure people are not hanging out on staircase being loud. Security also walks grounds for protection. :)
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Verified Resident 439611 • 2014 - 2018 Not Recommended
Reviewed 01/10/2018
Noise issues and phone number to report disturbances is incorrect. Lots of weed smokers in the halls. Security just sits in car and does nothing. Kids play football and ride bikes in the parking lot and won't move for cars to enter and exit. Sometimes really… See More
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Verified Resident 288144 • 2016 Recommended
Reviewed 12/04/2016
We just move here 3 month ago and my family really love this Community, I just received visitor for the Holidays and they love the place .The only thing we are worried about is why we dont have security 24/7 or gates in the entrance? Why,… See More
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Verified Resident 243230 • 2012 - 2019 Recommended
Reviewed 06/06/2016
I have had the best experience with the staff here at Spanish Trace. Whenever I have had an issue they have always helped me resolve it. The leasing manager Lourdes is so sweet and the maintenance supervisor Augustus is always willing to help. Best property staff… See More
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Keldare • Resident • 2013 - 2016 Not Recommended
Reviewed 05/29/2016
Don't let the pretty face fool you. There is a serious roach infestation in this complex. I notified property management and they took steps (chiefly bombing the apt next to me) that made my problem worse I mean seeing 200+ in the day following worse. These… See More
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Verified Resident 239169 • 2015 - 2017 Recommended
Reviewed 05/19/2016
It's not bad at all. The property is well maintained. My biggest issue is parking. As early as five in the evening there are no parking spaces near or at my building. If I move out, that would be my main reason.
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Verified Resident 223087 • 2015 - 2016 Not Recommended
Reviewed 03/09/2016
The maintenance staff is horrible, they don't listen to your requests.I hv been living here and hv never experienced the maintenance staff this bad...I hv but in over 10 request for the same problem, and what do they do, nothing...I need am repairs completed
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Resident • 2012 - 2016 Recommended
Reviewed 03/03/2016
Ok I've been living here for almost 5 years so I am going to be as honest as possible. When I first moved in Irene (I think that was her name) was the manager here, she was very friendly and made it easy to live here.… See More
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Verified Resident 160044 • 2015 Not Recommended
Reviewed 06/15/2015
Great staff. Very friendly and helpful. Love the layout, the apartment is beautiful. Unfortunately the apartment is infested with roaches. There's an alarming amount of roaches both dead and alive. I am unable to spend the night in my apartment which is incredibly disappointing.
Spanish Trace Manager06/16/2015
Thank you for your comments, I am very concerned about your issues and welcome the opportunity to remedy this for you asap! Please feel free to contact me at [email protected] Our goals is to ensure your happiness in your home! Best Regards, Deborah
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Resident • 2013 - 2014 Not Recommended
Reviewed 05/11/2015
Spanish Trace Apartment management are very appalling by means of charging fees no where listed on the lease agreement. Then they sue you for the fraudulent charges and claims from these alleged fees. Please do not rent here. They made several (black) families move out based… See More
Spanish Trace Manager06/04/2015
Thank you for your comments. As a professional compnay our goal is to ensure our residents happiness and provide quality services to one and all. Unfortnaley we do have to enforce policy's to maintain the propertys condition while providing a clean and safe enviroment. I welcome the opportunity to speak with you. Best regards, Deborah, Regional Manager
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Verified Resident 152826 • 2011 - 2018 Not Recommended
Reviewed 05/11/2015
When we first moved in it was ok, when things would break and needed to be fixed the maintenance man by the name of Nate was right on it and as the years went on the staff changed in the office the maintenance crew changed and… See More
Spanish Trace Manager06/04/2015
Thank you for your comments. Please contact the leasing office so we may assist you with pest control issue as our goal is to remedy with your issues and speak to you about safety at the community. We have excellent pest control services and they will be more than glad to go the extra measures to satify your need. Our goal is to ensure your happiness! Best regards, Deborah Curler, Regional Manager
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Resident • 2014 Not Recommended
Reviewed 04/29/2015
They charge you fees not listed on/in the lease and then try to sue you for it. I would not recommend these apartments.
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Verified Resident 142200 • 2015 Recommended
Reviewed 03/20/2015
Es bueno pero en mi apartamento tengo el problema de las cucarchas. Est?n muy bonitos por dentro y es confiable pero las cucarachas da?an la felicidad y por mas bonito . Que sean las personas siempre se van a quejar espero. Q esto les ayude a… See More
Spanish Trace Manager03/20/2015
Thank you for your comments, our concern is to ensure your happiness and take care of your issues to make your home as comfortable as possible. Our managment team will be in touch with your shortley to discuss your issues. Have a good day!
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Verified Resident 124910 • 2014 - 2015 Not Recommended
Reviewed 01/26/2015
Nothing gets fixed and roaches are extremely out of control.Takes weeks for maintenance to even acknowledge the issue. Pest control doesn't always come when supposed to. Not enough visitor parking so your guests have to walk a mile to visit
Spanish Trace Manager02/03/2015
Thank you for your feedback, Please contact the leasing office and we will gladly work hand in hand with you to cure the issue within your home. It is managements top priority to ensure your home is treated to bring full resolution to your issue and to ensure your happiness at Spanish Trace. Best regards, Deborah Regional Manager
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