I am still happy with the location and neighborhood, and the maintenance staff is fantastic. Since the last change in office staff, however, it's basically impossible to reach the office. If you call all day, you will be lucky to get an answer one time, and even luckier if they don't just put you on hold and then hang up. Most of the time when you walk up, it's closed. They used to have two wonderful ladies staffing the front office, I looked forward to coming by to pick up my packages because they were so nice and friendly. Now when the guy who is normally at the front desk now is actually there, he will not greet you or even acknowledge you when you walk in, even if he is just typing on his computer or reading something. I've seen the way he interacts with prospective tenants as well, and I can't believe anyone would actually move in here after interacting with him. I'm strongly considering not renewing my lease after 5+ years here just because of how unpleasant it is to try to interact with the office now. Everyone has jobs and is busy, no one has time to call 20+ times to get an answer one time in order to deal with a simple issue. They also changed the number of the front office with no warning. Also, since the last change in management the gate is basically always broken. I don't see the point of having a gate if it's not going to work properly. It's become more of a nuisance than a safety feature. I have always loved living here, I can't believe it's gotten to a point where I can't recommend living here anymore. Very sad.