Waterstone at Carrollwood

Thank you for this five-star recommendation of Waterstone at Carrollwood! We're so happy to hear that you've received exemplary service from our team members. Please let us know if there's ever anything you need in the future!

Thank you for sharing your five-star recommendation of Waterstone at Carrollwood! It's wonderful to hear that you've enjoyed a pleasant experience for the past year, and we appreciate your kind words!

That is so great to hear! Thank you for your five-star review of Waterstone at Carrollwood, and for calling our community home for the past four years. Your satisfaction is our top priority, so please let us know if you ever need anything in the future!

Hi, Corey, thank you for your five-star assessment of Waterstone at Carrollwood! It's wonderful to read that you've had a positive experience at our community, and that you've received exemplary service from our onsite team. Thanks again for your review, and we look forward to serving you as a resident for hopefully a long time to come!

Thank you so much for this lovely five-star review of Waterstone at Carrollwood! We're delighted to hear that our beautifully maintained community and amenities, superb location, and helpful onsite team have contributed to a stellar experience. If you ever need anything, please don't hesitate to let us know! Thanks again.

Thank you for being such a loyal resident! We are so happy to hear that you've enjoyed your time within our community. Our staff strives to be helpful and accommodating to our residents so we are thrilled we were able to do that for you. We truly appreciate your recommendation and hope you continue to enjoy your stay here. Thanks again!

Thanks a bunch for your kind words about our community at Waterstone at Carrollwood! We are proud to offer our residents comfortable homes and a beautiful community, and we thank you for highlighting your stay with us.

Thank you for your feedback! We're delighted to hear that you are enjoying your home here at Waterstone at Carrollwood and that our dedicated team, pristine facilities and reasonable rates have helped to make your experience worthy of 5-stars! We hope that your time here continues to be nothing but positive and that you won't hesitate to let us know if we can be of assistance to you in the future.

Thank you for the kind words! We'repleased to hear that you are enjoying your decision to call Waterstone at Carrollwood home and that our reasonable rates, peaceful setting and dedicated team have helped to make your experience worthy of 5-stars. We hope that your time here continues to be nothing but positive and that you won't hesitate to let us know if we can be of assistance to you in the future.

We're sorry to hear that your experience with our community has been anything less than positive. The upkeep of our community and the satisfaction of our residents are top priorities for our team and we're disappointed that you've gotten any other impression. Unfortunately, the individual that you are referring to was an unauthorized occupant that our team was not aware of however, we were eager to assist in having him removed. If there is anything that our team can assist you with at this time in hopes of making your time here more positive moving forward, please contact us here in the office at your earliest convenience. Thank you.

Thank you for taking the time to share your feedback with us! We're so glad to hear that you are continuing to enjoy your home here at Waterstone at Carrollwood and that our convenient location, scenic grounds and dedicated team have helped to make your experience a great one. We hope that your time here continues to be nothing but positive and that you'll feel free to give us a call or stop by the office if there is anything that we can assist you with in the future.

We greatly appreciate the kind words and wonderful 5-star rating, Ken! We're pleased to hear that you are continuing to enjoy your home here at Waterstone at Carrollwood and that our dedicated team has been so helpful and friendly! As always, if there is anything that we can assist you with, please don't hesitate to reach out to us directly here in the office. Thanks again!

Thank you for your four-star recommendation of Waterstone at Carrollwood Apartments, Chris! We're overjoyed to hear that our friendly onsite team, pleasant community, and superb location have all added up to a great experience. We strive to make things as convenient as possible for our residents, so it's wonderful to read that the move-in process was a breeze and that you enjoy the easy access to your own washer and dryer. Thank you again for your kind words, and please don't hesitate to stop by the office if you have a question or request.

Dear Anonymous, Thank you for posting your review. It's saddens me to hear about your unhappiness. Please contact me at the leasing office so that we can discuss your concerns on a more personal level. I'm confident that together we can quickly resolve any issues/concerns you have. Waterstone is a 2 person office and I will admit that at times we do miss some calls if we are with a customer or out on property. However, we do try our best to return calls within 24 hours. My direct email address is [email protected] or, you can text me on my cell at 813-252-0825. Hope to hear from you soon. :) Loren Apsey Property Manager

Dear Cecoral, We are sorry that the vehicle you were borrowing was towed. We believe that our residents should have first priority to parking spaces close to their apartments and this is why we issue parking permits to every resident at the time of move in. We do provide visitor parking for resident guests and/or vehicles that do not have parking permits. I understand your frustration however; to the tow company this was simply a non permitted vehicle that was in a permit only parking space. This is why the vehicle was towed. If the vehicle had been a moving truck such as a U-Haul, it would not have been towed. If I can be of further assistance, please feel free to contact me at the leasing office. Sincerely, Loren Apsey, Property Manager

Dear jhbe, We appreciate your feedback. Please stop by the office or give me a call to discuss your concerns so that we can determine what we can do to make your time here more enjoyable. We appreciate your honesty and hope that you will stop in the office to give us the opportunity to discuss this further and see what we can do. Thank you again. Loren A.-Property Manager

Hi Ben, Thank you for posting your review. I am so sorry that you have been experiencing the noise issues listed in your review. I have been the Property Manager here since May of last year and this is only the second noise concern I have ever received but, this is the first time I am hearing about your noise concern. Myself & my team work very hard and do our best to try and make every resident as comfortable as possible in their apartment home. The noise concerns you mention in your review are not only unacceptable but will not be tolerated! Please call me at the office tomorrow so that I can gather more information regarding this issue and I will immediately address the responsible party accordingly. We have enjoyed having you as a valued resident and we look forward to your continued residency for many years to come. Talk to you soon. Loren Apsey Property Manager

Dear nixonbd, Thank you for taking the time to post a review about your recent community experience here at Waterstone at Carrollwood. We welcome, and address each and every review we receive. First and foremost, I do regret that your car was towed. Our utilization of a towing service is not in place to upset our residents and/or their guests that might be visiting. Our main goal in using a towing service is to ensure that the vehicles within our community are in fact permitted to be here. We feel that our residents should be able to park as close to their apartment as possible. Is this always the case, no. But, we do try our best. With that said, there are certain parking guidelines that everyone must follow with in our community. After reviewing the photos of your car prior to it being towed, you did happen to violate one of the parking guidelines (please feel free to contact us at the office and we can get the pics over to you for your review). Because we value each and every resident here at Waterstone, I personally reached out to the towing company on your behalf and because this was a first offense, I was able to get them to waive any towing fees you may have incurred. If this was not the case, please call me immediately and I will contact them ASAP! I truly wish that you would have contacted us first prior to posting a negative review but I understand, you were upset. If you would like to discuss this matter in more detail, please feel free to contact me at the leasing office at 813-963-7900. Thank you again for choosing Waterstone at Carrollwood as your home.