Number of reviews in the past 365 days | 22 |
Percentage of reviews responded to | 63.64% |
Average time to respond to reviews | 25.32 days |
Contact Property
Waterstone at Carrollwood
3339 Handy Rd
Tampa, FL 33618
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 22 |
Percentage of reviews responded to | 63.64% |
Average time to respond to reviews | 25.32 days |
We're glad to hear that our tranquil environment, convenient location, and responsive, friendly onsite team have all added up to a pleasant Waterstone at Carrollwood experience. Thank you for your review!
Thank you for bringing this to our attention. We work to address all issues as diligently and efficiently as possible. We do apologize that you that you have not felt that these issues have not been dealt with as I do recall we have spoken before and been in communication with your neighbor. During these troubled times we are finding that children are home more due to distant learning and we do invite them to release energy at some of our great amenities offered on site, however we also have some who prefer to distance at home for personal reason out of our control. The Waterstone at Carrollwood office has an open door policy and we invite you at any time to meet with the property manager with social distancing in mind. Our irrigation system is checked regularly and we have not been informed of broken sprinkler heads, please contact us with the location of the issue and we will have it reviewed. We do value feedback from our residents Thanks again!
Thanks for your review! We're happy to hear that your time with us has been so positive. Please give us a call if you have any other feedback you'd like to share or if we can do anything more for you!
We're glad that our prime location and our caring, committed team have made your experience so positive! Thanks for sharing your kind feedback with us. Don't hesitate to contact us directly if we can be of any further assistance!
We're happy to hear that your experience with us has been overall positive, despite the concerns you mention. While our hardworking maintenance team strives to perform regular upkeep around our community, residents are welcome to notify us of any areas that could use additional attention. If you notice any maintenance or environmental issues, please don't hesitate to submit a service request!
Thank you for your awesome recommendation! We are very happy to hear that our staff has been helpful and that you enjoy our quiet community. Please feel welcome to reach out to us if we can assist with anything in the future to improve your experience.
We are very happy to hear that! It's wonderful that you enjoyed calling our community home and we appreciate you taking the time to share your positive experience.
We love seeing this kind of feedback! While we empathize with the inconvenience that closing some community features can cause, we are happy to hear that it has not put a damper on your exceptional experience. We're here and eager to help if there's anything you may need -- just let us know!
We're proud to hear that our team's dedication to providing the highest quality of service has been reflected in your experience! Thanks for your kind feedback and positive rating. If we can do anything else to enhance your time with us please feel free to reach out.
While we appreciate your positive rating of our community, we're sorry to see that you have some concerns which have hindered your enjoyment of your home here. Our team does appreciate your feedback, however, and we would appreciate the opportunity to discuss your thoughts in further detail if you'd like to contact our office. Thank you!
Thanks so much for sharing your thoughts! It's true we strive to create a home and community for all of our residents here at Waterstone at Carrollwood, and we're thrilled to see this reflected in your review. We appreciate it, and please feel free to call should you need anything!
Rodney, thank you for your kind words and five-star rating of Waterstone at Carrollwood! We're overjoyed to hear that our team member has provided you with exemplary service. We look forward to serving you for hopefully a long time to come, and if you ever need anything, please don't hesitate to reach out. Thanks again!
Thanks a ton for your rave review! We strive to provide a unique and exceptional experience for all members of our Waterstone at Carrollwood community, and we couldn't be happier to hear that we've hit that mark for you. If there's anything else we can do for you, please don't hesitate to reach out to us -- and thanks again!
Thank you for your four-star recommendation of Waterstone at Carrollwood! We're overjoyed to hear that you've received exemplary service from our team, and we're so glad that you chose to call our community home. Please let us know if you ever need anything!
Thank you for this five-star recommendation of Waterstone at Carrollwood! We're so happy to hear that you've received exemplary service from our team members. Please let us know if there's ever anything you need in the future!
Thank you for sharing your five-star recommendation of Waterstone at Carrollwood! It's wonderful to hear that you've enjoyed a pleasant experience for the past year, and we appreciate your kind words!
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Stop by for a personal tour today! Live - Work - Play ~ In the center of Prestigious Carrollwood, achieve the maximum from suburban living cultivated into an extraordinary living experience! We offer unique 1 and 2 bedroom luxury apartment homes. Relax by the resort style swimming pool, cabanas or brand new pool lounge furniture and enjoy the state of the art surround sound system, while enjoying the free WiFi. We are pet-friendly and larger pets are welcome. This beautiful community is like no other with overhanging oak trees and tranquil ponds. Take a stroll around the winding sidewalks and charming shade trees. Spend the afternoon enjoying the local community events in Carrollwood Village - Village Fest, Live Music and Arts. Suburban living defined by excellence! Visit us today!
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Contact Property
Waterstone at Carrollwood
3339 Handy Rd
Tampa, FL 33618