Review History for anonymous

Trinity Club Apartments


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anonymous

Resident 2019

6/25/2019

Everyone was nice & friendly during the move in process. The apartments are clean & well maintained on the inside. Unfortunately, a month after we moved in, we began having A/C problems. The maintenance team was quick to respond to come "unclog" the unit. This was a temporary fix. 6 months later, after 8 service requests, we still do not have working A/C. We pleaded for a real A/C company to come fix the unit, as the unclog process only works for about 3 days before its broke again. Now, the unit runs constantly but doesn't cool, resulting in electric bills almost $200 for a 2 bedroom apartment. We were told by the manager that A/C problems are just trial & error, and recently that the unit was practically all brand new except for the metal box holding it. Sadly, it worked for about 3 days before not cooling again. The company only cares what is convenient for them, demanding entrance during business hours, when we the tenants are at work. We have had to leave work more than once to let them into our apartment due to our 2 dogs. They also wouldn't work on the unit on weekends. For people who pay expensive rent on time each month, you think they would be a little more courteous in this situation to work with us. They had little to no sympathy for it being 80+ degrees in the apartment, not offering any solutions other than they were "working on it." We had to purchase a stand up A/C unit ourselves just to be able to sleep through the night without waking up from sweating. We decided to move out a month early, terminating the lease. We gave more than enough notice, & requested compensation for the difference in electric bills. We also asked to not have to pay the last month's rent since we are moving out of state (or discount the rent, at the least) since this has been an ongoing battle. Of course, we were denied. So if you total it up: $200 electric bills, $1300 rent, $400 pet deposit, & $500 for the Haier stand up A/C unit (we wouldn't have made it without this), it has 100% NOT been worth it to live at Trinity Club. The constant hassle with the air is unforgiveable, especially when they show no care whatsoever. If the air was fixed from the start, we wouldn't have anything negative to say about this place. But to look at the thermostat week after week, & think "well I guess I have to put in another service request", feeling helpless for no answers, & wanting to go stay at a hotel… is crazy.. Hope no one else has to endure the same thing we are going through. Update*** 6/25 we are now 12 service requests in..2 physical visits to the office...& many emails involving Theresa Barrios & the regional manager Nicole Maloy...we were told the unit and lines were replaced. It worked the last 5 days straight. Now it is NOT cooling again on day 6. 78 degrees inside, & set on 70, at 8:45PM. I am hoping they find a solution before tomorrow afternoon because I have my 2 dogs in the apartment that will be suffering if it gets any hotter in the apartment (heat index was 111 today). We caught the maintenance guys in our apartment on camera making jokes about what the next problem will be, & about should they "accidentally" take our stand up unit we bought instead of their old one. They also shut one of my dogs in the bedroom & didn't let him out until I got home from work. On camera, the maintenance supervisor also snapped his fingers at his workers on 2 separate occasions while shushing them & pointing at the camera. I'm glad they treat problems immaturely like it's a big joke. Are they intentionally not fixing it? We were offered minor concessions that seem grossly inadequate, & even with that, it's still been horrible dealing with this every week, yet no one seems to care too much. They just act mad each time we tell them it's not cooling again. Counting down the days til we move out of this place. Beware! If you rent 10938 Avana Way Apt 4-306 you may not have long term working air when you move in since it only works for about 5 days at a time!
    Manager

    11/2/2020

    Trinity Club Apartments
    Hi Anonymous, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. While I know we were able to get this problem resolved with a complete AC line set replacement, I understand this was not meeting your expectations as a resident of Trinity Club. Thank you providing this information so we can improve upon our services. If I can be of assistance, please reach out any time 727-807-3356. Sincerely, Trisha Philipps, Community Manager

    Review 97 out of 226

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