Review History for Verified Resident 759719

The Avenues at Winter Springs


Updated Review

Review Author Icon

Resident 759719

Verified Resident 2020

10/25/2020

I'm still trying to figure out where the luxury is in these "luxury apts". I was shown one apt and advised while that was not the exact apt I would get, the apt I would get would be the same. It was not. It wasn't even clean! They did give me $130 credit for having to clean it myself. I would rather have had a CLEAN apt, especially since there is pandemic! There were so many things wrong with the apt that it didn't all fit in the move-in inspection form, not to mention a cockaroach infestation, and 6+ months later the majority of the issues still haven't even been addressed; those that have, have been "Jimmy rigged"/not properly fixed. Took about 2-3 months to get the roaches taken care of. I was in my last apt for 12yrs; left because while maintenance was great the office staff were horrible/rude. While the office staff here is GREAT, so far, I will not renew my lease after only 1yr due to the lack of proper and timely maintenance. I could have dealt with the old "bait & swich" IF they would have corrected the issues and done so in a timely manner.
    Manager

    10/28/2020

    The Avenues at Winter Springs
    Thank you for taking the time to give us a review. Our main goal is to ensure your complete satisfaction in the place you call home. With this said, I'd like to speak with you for your opinion to go from a 3 star rating to a 5. I look forward to hearing from you if this is something you are interested in. We do have different floorplans and unit upgrades. We can review those with our team here at the office.Regards,Louann YenqueProperty Manager407-695-8733
    1 Previous Review

    Previous Review

    Review Author Icon

    Resident 759719

    Verified Resident 2020

    4/15/2020

    I do have some issues: this appartment was NOT ready for a new tenant. I have been trying to get this resolved for a week now but office isn't returning calls nor have they replied to emails. I went to the office directly and Danielle told me Craig the maintenance supervisor would be over the following day. Its halfway through the next day and nobody has come. My A/C isn't working properly. I put in an urgent maintenance request a d got a text that someone was "on their way"; that was over 3.5 HOURS ago. This is unacceptable!
      Manager

      5/15/2020

      The Avenues at Winter Springs
      Dear Valued Resident,My team and I would like to extend our sincerest apologies to you for your experience here atPark at Laurel Oaks. It is our goal to provide the finest customer service each and every day aspart of the LIVE IT! experience our company is fully committed to delivering. I have an opendoor policy and you are always welcome to contact me or come by the business office at yourearliest convenience. I hope to hear from you soon. I can be reached at 407-917-8302 orlaureloaksmgr@hrpliving.com.Kindest Regards,Louann Yenque, Community Manager

      Review 191 out of 580

      Share This Review

      Contact Property

      The Avenues at Winter Springs

      March 2024

      Sun
      Mon
      Tue
      Wed
      Thu
      Fri
      Sat
      1
      2
      3
      4
      5
      6
      7
      8
      9
      10
      11
      12
      13
      14
      15
      16
      17
      18
      19
      20
      21
      22
      23
      24
      25
      26
      27
      28
      29
      30
      Beds

      0

      Baths

      0

      Share This Review