Archer on North

We are very sorry that you feel that you had an unfavorable experience. We strive to provide excellence service to all of our customers. We do have a company wide policy that states, in our application, that you will forfeit these costs if cancelling after 72 hours. We will be happy to discuss this matter with you further if you would like to stop in at our leasing office. Thanks, Angie.

Thank you very much for your feedback! We like to hear that our teams are responsive! We care about our residents and we want to provide you with a community that you will stay at for a long period of time! All the best, Stacey Ciaramella Training Department

Dear Resident, Thank you for taking the time to leave your feedback. You mentioned that we are asking residents to write a "positive" review which is simply not true. Based off our message to our residents and what you copied/pasted to this review, nowhere does it indicate we are asking for a favorable or POSITIVE review. It's simply asking for a review and feedback in which we can gain a better insight into how our residents' experience has been while living at Archer on North. We like to gain as much insight as possible into our residents' experiences so that we may best serve their needs. As mentioned in a previous response to a previous review you left, there seems to be some tension with you and the community and we're disappointed to learn that. I'm happy to lend an ear to listen to any other concerns that you have in relation to this matter or any others you may have. You can reach me personally in the corporate office at 770-437-5224 (Drew). ---------------------------- In response to previous review on 11/1/15 - We thank you for taking the time to write this review. There seems to be a couple of varying concerns that we would like to address. Furthermore, we're disappointed that there looks to be some tension between yourself and our office staff, which we would like to correct moving forward. Would it be ok to call you to discuss this matter further? If that does not work, feel free to reach out to me personally as I work in the corporate office in our training department (770) 437-5224 (Drew). As with many great businesses, it is how you react when things do not go well that makes the difference. We look forward to improving upon the issues you mention. Respectfully, - Drew Brucker (RAM Partners LLC)

Our Training Department here at the corporate office refers to this site frequently to ensure we are servicing our resident, addressing unhappy residents and looking for ways to improve the resident experience. We value your opinion. Please feel free to reach out to me and we can discuss your concerns. I think there are issues we can fix for you! Sincerely Stacey Ciaramella [email protected]